Mosaic Dallas

2 year resident and I would never come back until management is changed. Piss/weed smelling halls, elevators never work, and the cracking pipes in the wall will keep you up when it’s cold outside. The views are nice and the only hope this business has to keep people coming in. I would post pictures but don’t even want to ruin their business honestly. I just hope they find a way to change management and let me be clear concierge and leasing agents aren’t the management I am talking about. That’s the problem, very unprofessional and no concern or empathy for their tenants!

I was VERY skeptical at first about moving into the complex. I was reading the reviews and based on that alone I was thinking to myself I shouldn’t even apply to be here. I ended up picking the Mosaic over any other high rise in the metroplex due to the size of the unit, and the view. The staff is amazing, very good with communication. I’ve had to get maintance called two times for some very minor fixes. And both times next day, I was receiving a call and update about the service! The elevator issue is resolved, they had a minor issue a few months back that limited the availability for the elevators. The staff is awesome! I dealt with Matthew and Alyona in the leasing department. Very understanding people!

If you’re looking to stay downtown; then you’d understand that it comes with character, I didn’t have much expectations moving here from uptown, but let’s just say it’s been exceeded. Everybody is friendly, and honest. Everybody has their own experiences, so far mines been wonderful at the mosaic!

If you want to take the stairs 50% of the time or be stuck on packed elevators that say “keep social distance in elevators” during COVID, this is your ideal apartment complex. Management is by far the worst of any apartment complex I have seen or experienced. I recommend for instagramers trying to get a nice picture of downtown in the background or the now a day tik tok people wanting to show some followers how good they have it. For real life experience and living I would not recommend at all! Management comment more on reviews than they talk to tenants!

I’ve lived here for 7 months now and have never seen them turn on the pool lights once. They advertise their pool as the best in downtown with great pictures and pool lights yet have never used them once. It’s a shame because the other 2 pools from my window view have no problem with pool lights and making their pools inviting when the sun goes down. False advertisement but what do you expect from a building that had broken elevators for 6 months. Don’t forget the paper thin walls because you will hear your neighbor’s music word for word.

I too was skeptical because of the reviews. But after moving in. I honestly don’t see anything that those reviews are talking about. My Hall smells just like and hotel, and I haven’t heard my neighbors yet. I’m really happy I went on intuition, because my unit is perfect!

Deleting my four star review.

Just received a threatening email regarding violating my lease agreement for not wearing a mask.

What a joke.

*edit after response* I have two unanswered emails sent to you all. Let me know how else you'd like me to bring it to your attention.

I've lived here for over two years. I can honestly say that this property is amazing. It works like a well oiled machine. The staff is prompt and polite. It's like living at a resort. They even have resident events every month with fun activities like games, raffles, casino night, Christmas parties, pool events and not to mention they have the largest infinity pool down town. They even have mini dog park for your dogs on the 8th floor for all residents.

Can you please fix the sign that is on the building. It is missing part of the m and part of the o. It doesn't look right. It is on the top of the building, if you are standing at the West end you can see it.

Jessica is always quick to help me if i need anything, i have lived here 2 years and am very satisfied.

I took a tour with Katie and she was the best! Very considerate of my disability. I felt kind of bad being that I spoke with Giovanni first but will stop in and maybe take a second tour. Seriously. Whether I move here or not.it was a class act. Much love Katie!

Why have 2 abandoned vehicles remained in the basement for close to a year? The parking attendants write their own rules.

The concierge does a good job. Property management seems overwhelmed or confused, is terrible when it comes to handling and responding to issues promptly or even at all.

I lived here 13 months.now.and re newed my lease for another one. I love it here! The staffs are all nice, friendly and very professional. The ammenities are beautiful even though I have not yet got to used them. The Infiniti pool view is amazing even though I only been a few times. Never had a problem here. Maintenance at your request is quick. I will be a long term resident here.

Love The Mosaic. Going on our 3rd Year. The most sqft per dollar you can find downtown. Super high ceilings, Akard Station right outside, free trolley just 2 blocks away. Cheapest utilities you can find in any condo, and staff are always super nice. Only thing I'd improve is the time for using the pool. It should be moved to 12am instead of 10pm. Even the parking is really good.

For the motto to be"Love the amenities" let me tell you how they are.
The Hot tub been out of service going passed two weeks, I've had 3 different times I e asked to have the club room TVs turned to a channel and never even had them turned on (why we have to ask them to work the TV is the dumbest and most inconvenient process I've ever dealt with) and last but not least the valet service is so unprofessional and embarrassing with a monthly fee I still have a hassle with my guest/family/friends with just parking when they come to visit.
Ohhh
Let me not leave out what they left out for us.
Make sure you ask where the freight elevator is and the route to the loading dock along with the fees for unavailable times.
Yall are more than welcome for the fair warning and I wish I read this warning before choosing this place.
They should at least start by changing the motto.

Lived here for over 3 years. Could not ask for more from an apartment. The staff, location, the awesome amenities, and our great neighbors make this place one of a kind. We don’t want to ever move. Come visit! Our pool is awesome!

I'm giving 5 stars to Jordan the concierge. He is helpful and kind. No stars for the separately owned valet dude tho, total jerk!

For us living downtown was a once in a lifetime opportunity and we loved the Mosaic! The staff is great and very accommodating. Parking is hard downtown so that was the only downside for our guests, but worth it for the high rise views and awesome pool. Would definitely live here again if we are back in Dallas!

Love this place, great leasing agents. I was very impressed with the level of service from Jessica Holley she was amazing. The property is great, can't wait to enjoy my time here.

Hmm, where to start? It’s an attack on all your senses. From paper thin walls and floor you can hear the next door conversation and above neighbor prancing around in their heels and shuffling their feet about (concrete floor with zero insulation above you, come see for your self!), and the smell of hot trash coming up through the trash chutes, my floor always smells like a landfill! Yay! My favorite part is being woken up to random fire alarms going off all the time so you get no sleep before work! Awesome! To the random thugs hanging out because one of their “boys” live here so the place smells like weed and cigarette smoke. Super awesome! And when you ask the front office if there is any way to sublease it out because you found some other poor unsuspecting soul to take over the remaining portion of your lease because you cannot stand living in this one star dump any longer, nope! You can’t! Not unless you want to pay two months rent to break the lease EVENTHOUGH you found someone else qualified willing to pay them at their rate for the remaining lease term. This place is a special kind of hell. I don’t normally write reviews but this time I had to. Soon as my lease is up, I’m gone. Not that they care. Some other poor sap who isn’t from the area or doesn’t know better will sign another lease and the cycle continues. Now I know why the girl who lived in my overpriced $1500 a month unit before me abandoned her lease. In a little bit, the front office will write some fake apology asking to call them. For what? You won’t fix these issues. For many more reasons I don’t have enough space to write about, save yourself. Go a mile north to Uptown, go anywhere else but here. This place masquerades around as a “luxury apartment”. It’s not. YOU'VE BEEN WARNED.