Mr. Rooter Plumbing, League City TX

Robert G.with Mr. Rooter came out because my toilet was singing when it was flushed. He did a wonderful job fixing and was very polite and personable. He explained what needed to be done and fixed it quickly and cleaned up.

Mr rooter came and promptly fixed my shower issues. They were very clean and explained the issues very well. I will be calling them again next time I have any plumbing problems issues.

Robert, the tech, was on time. Cleaned up and gave us suggestions on how to address any further issues. Referred to us through American Home shield home warranty program.

Very happy with service and detail of both techs Professional and thorough.
Would recommend to others.

If I could give these people, no stars, they would get just that. I had to use Mr. Rooter through my American home shield warranty company. The first time I had to use them was when my hot water heater went out they said it was gonna be an extra $1000 because of all the "modifications" that had to be made since they didn't make my particular style hot water heater anymore. The only thing that American home shield would cover is the hot water heater itself and I would have to come up with the rest out of my pocket. I got a second opinion that I paid for and that technician laughed and said everything that they were going to charge you for actually comes with the hot water heater that is available at Home Depot. I managed to get American home shield to pay for the hot water heater. I guess this guy felt sorry for me so he only charged me for the installation of the new one. Fast forward to today. My main shower has very little hot water pressure. When I called American home shield for a service call, they sent out Mr. Rooter again. The technician came out and was here all of 10 minutes. The only thing he did was take the handle off of the shower and said, I'm gonna have to go to the warehouse and see if I can find a replacement faucet because I think the "cartridge "is bad.he said to give him a couple of days. The next day I received an email from American home shield that they were denying my service repairs. When the technician left here he did not write anything down. He just said he was going to try to find a replacement faucet. But what he turned into American home shield was totally different, and said that he recommends that, the pipes need to be replaced. So of course they denied it.when I tried to call Mr. Rooter and question where the discrepancy came in. Autumn answered the phone and was very rude would not hear me out and just kept telling me I needed to call my warranty company. I called American home shield and told them again that this is unacceptable! This is not what the technician told me when he left my house and now he submitted something different to you all. So according to American shield, Mr. Rooter closed out my service request because I did not accept the technicians recommendations so therefore I am out $100 with them, I called and I spoke with Sarah at Mr Rooter and she said she would have the supervisor call me back. I've waited all day and the supervisor has not called me. I called again and asked to speak to Sarah and They told me she was on the phone and I asked for a return call and I have yet to hear back from Sarah. This is unacceptable and so unprofessional and if there's two things that I hate more in this world and that is a liar and a thief and that is what this company is!
UPDATE:
I did get a second opinion through AHS and when the second company came out they actually took the time to go into my attic and check the hot water heater. He not only took the handle of but also took off the plate to look behind the shower wall and check things out. He submitted his repair request and I’m currently waiting for a new faucet!

Great service! Had a toilet that was not flushing properly. Gavin came out and knew exactly what the problem was and fixed it immediately. I would recommend them to anyone.

Crooks. Make sure if they run a camera they aren't showing you pre recorded footage from another job. They came out while I was at work told my wife we had roots in our mainline and wanted 7900 to fix it. I dug the line up when I got home and there were no roots at all it was baby wipes and tampons from the previous owner. Could have been cleared with a water jet for 1000 or less. Called the owner of the shop and he told me to go screw myself. CROOKS

This company was super responsive and able to get me in same day with no fuss no muss. The office is easy to work with! Richard was amazing both from his wealth of knowledge, ability to fix the drain problem and provided great tips on how to prevent other real plumbing issues. Pricing was very reasonable. I highly recommend using this company for any plumbing needs!

We were assigned Mr Rooter through our home warranty company for two backed up sinks in our home. Richard and Gavin were very professional and prompt in handling our issue. Definitely recommend Mr Rooter of League City. We will be calling them for any future plumbing needs.

Richard and another gentleman (sorry, don't remember his name) came out and were great! They were very informative and professional.

I called on Saturday at 10: 45 am, on October 21,2023 and was told, the plumber would call when he was on the way. It's now 8: 04 am on October 22,2023, and I am still waiting on the call. No one notified me that the plumber was not coming which is very unprofessional. I do understand if he was not able to come. I do not understand, no one notified me. I just waited here all day for him to show up.

My insurance company & i have been doing business with Mr. Rooter for quite some time & they have yet 2 fail me. Mr. Richard & his colleagues always does an awesome job. They’re very polite and mannerable & fun 2 b around & they get the job done! That’s y I keep calling them back!

Gavin has done a great job in my home and was so nice in explaining my issues. Would definitely recommend this company and Gavin. I’ve been using Mr Rooter for years now and they are always on time and quote a fair price-not trying to upsell services.

The technician Richard was very unprofessional. He did not engage with me to find out what happened. He went out to speak to AHS and told them that the broken valve wasn’t normal wear and tear so AHS denied coverage. I believe that he is racist and intentionally stated this so that I would have to pay him $599.99 which he stated was the price of the valve. He stated that it wasn’t him but put the blame on AHS. He then changed his diagnoses and told AHS to go with wear and tear. He also wrote it down on the form. He contradicted himself and changed his diagnosis. I didn’t force him to do so, and he is not credible. A true professional would stand on his original diagnosis. AHS still denied the valve replacement and he stated that he will have to cut a hole in my wall to access the pipes, cut the pipes, and cap off the plumbing. Instead of replacing the valve, I now have cut pipes with no water flow at all to my shower. Now that has to be fixed along with the valve, and Sheetrock repair. He made the situation worse. I will never recommend Mr Rooter Plumbing. AHS agreed to cover the valve replacement due to him changing his diagnosis and an appointment was scheduled with Mr Rooter Plumbing to come back out to repair the problem. The technician went out of the way to call AHS to get them to deny the coverage. Richard from Mr Rooter Plumbing stated that valves just don’t break and he’s never seen it in his entire career. He told AHS that excessive force had to be used. My home is almost 18 years old. How is that not normally wear and tear. He went out of the way to get my claim denied. In my home he kept apologizing and telling me that I should have the Platinum Plan with AHS and I wouldn’t have this issue because they wouldn’t blink and eye and pay for everything 100%.

Was referred to this company, John came out and knew excatly what my problem was. Main broken sewer pipe to my house, due to the ground being super dry because of the heat and it not raining. Come out in a timely manner gave me a very reasonable price, answered all my questions, walked me through the whole process of them tunneling under my house to fix the pipe. Got started immediately toke 2days to fix, and one day to inspect and fill in the hole. All the techs and crew were nice and helpfully, friendly answered any questions I had for them. I will definitely be using them again and referring them as well.

On Oct 2,2023 A guy by the name of Galindo came into our home through AHS. He told us that the water heater needed to be replaced as well as the pipes. And also told us it would cost us $6,200.00 to replace it. He never left any paperwork explaining what needs to be done. We called the company to get paperwork as well as AHS. Nothing, so now the company told AHS that the water heater just need to be lit. This Guy lied he never lit anything. Hell he didn’t even touch the water heater. & he also never went in our attic to check the water heater. He looked at it from the door. He told me that AHS wouldn’t pay anything. We would have to pay the full price. I believe he was trying to get over on us cause he gave my husband his phone number to call him to get the repairs done. This company is not good doing business with, I also will be reporting them to the BBB as well. RUN DON’T USE THIS PLACE. He was trying to ROB US

Richard and Galvin were amazing! Very thorough and explained everything from the beginning to the end of the entire progress. Richard did an amazing job! He’s efficient and gets the job done! Thank you I much for making the progress easy!

Had trouble with my shower only providing scolding hot water. John with Mr Rooter was dispatched through American Home Shield and was very professional, friendly and extremely quick. Very happy with this service.