My Favorite Cleaners, Richmond TX

This was an amazing cleaning service and will be returning and brining a lot more clothes. This cleaned my suits and dress clothes and made them feel brand new. They make it nice and easy to get in and out with your clothes.

If you have expensive clothes STAY AWAY. They ruined 3 of my favorite shirts. They were supposed to be dry cleaned but they just threw it in the washer and dryer which caused massive shrinking. I tried giving them a chance after the first mishap but this was a mistake. This shop needs to shut down.

I don’t leave reviews but this place deserves this one, and it took a lot for this to happen.

1. Overpriced - I don’t mind being overpriced but what bothered me most was every time I went it was a different price for the same 5 shirts I got dry cleaned. One week was $18, the next was $20. I would never know the total until it was time to pickup and pay.

2. They tore the cuffs for my $100 shirt and blamed me for it.

3. I gave them a white shirt, practically clean. All I wanted was a dry clean, and when I picked it up it had a long dust mark streak because their machines aren’t clean.

4. They replaced the buttons on one of my shirts. I’m assuming it fell off somewhere and they didn’t see it… but the fact that they put a darker replacement was annoying. Then they didn’t tell me anything and I noticed once I got home. I just took it on myself to check every time before I left the place because they like to blame you if you take it home and then complain.

5. The straw that broke the camels back was the fact that today I called 4 mins before closing, and I requested that she stay until 7pm (closing time) so that I can pickup my clothes which I desperately needed the next day. Mind you, I live walking distance away and I already got into my car. The proximity to my house was the only reason I put up with the place for the past 9 months. She went on to tell me that she already closed and was leaving. Being super close I drive up anyway and she was counting at the register at 6: 58. I walk up and the door is locked, she sees me and continues to count. I’m not one to get angry easily but that pissed me off.

They are not a limited service, in fact dry cleaners are everywhere. I can take the time to drive 1 more minute and find a better location. I’d advise you all do the same.

Very friendly and fast service. Been coming for over a year and they have never let me down. Would recommend

This place doesnt deseve any stars. I have been coming here for years since its by my house. Not sure of they have new owner ship since this year but Do not go to this place! I dropped multiple suits, shirts, dresses and jackets to be dry cleaned. When I picked it up and got home, I took the clothes out of the plastic and OMG.the clothes smelled so dirty. It was disgusting. It seemed like all they did was press it and didn't even clean it. Literally my clothes smelled like clothes pulled from a dirty clothes hamper. This place will never have my business again! I do not recommend it anyone.

Lost our pants. Didn’t apologize, showed no interest in finding them or investigating. They are not treating this business like it’s in the US. Lacks customer service.