Nalle Woods of Westlake, Austin TX

We went and toured Nalle Woods and were very impressed with how professional and knowlegable their leasing agent Devin was. She was friendly and engaging. Additionally the property was very well maintained and the units were beautiful.

We didn't end up leasing here (purely based on price), but will be keeping this property under consideration for next time.

Amenities and units are beautiful. Renovations are underway, which is nice, and the dog park is all turf now (previously dirt). The location is beautiful; in a forested area, quiet, spacious. The trash valet service is tidy and the maintenance crew is made up of super-friendly and effective guys.

Why the low rating? Residents seem to forget this is a SHARED space and how to be considerate of neighbors. Management does not have impact to improve this.

THEFT/BURGLARY. Packages are FREQUENTLY stolen from porches. Packages left outside of lock boxes by delivery trucks are nabbed from outside the office. There is no security in place to prevent or deter this crime. As a resident, you don't have any assurance that you'll get supporting evidence (video footage) from management to pursue justice. So criminals could just slip past the gates, post up at buildings, and wait for delivery trucks to make the rounds.

SMOKING. Nalle is becoming a non-smoking community but there are enough frequent cigarette smokers to make this goal seem low priority. You'll see evidence of cigarette butts and empty cartons everywhere, especially in the dog park. The last has already seriously threatened the health of a resident's new puppy.

DOG OWNERS, THE LAZY ONES. Fellow dog owners are selfish, lazy, and irresponsible. There are multiple doggy bag stations with attached trash cans. Apparently, these are too inconvenient. Again, SHARED space, not your owned property, so pick up after your dog. Dog excrement consistently litters sidewalks, courtyards, underground parking, grassy areas, xeriscape rocks, and notoriously in the dog park. This offense is hugely unsanitary and has been tracked back into apartments when unknowingly stepped in at night. Other dogs step in the waste when running in the dog park. Until management employs the "Doggy DNA" service, this probably won't get better since you're asked to take photos/videos of neighbors as proof before they can take action.

SPEEDING. There have been multiple instances where I've had to hop off the road with my dog to avoid someone whipping around a corner. Other residents have said the same. People, children, and dogs are often walking the loop. All are made unsafe by drivers who do not abide the posted limit or take precaution to go slow.

We love Nalle Woods but enough of the residents are inconsiderate to the point of making you consider moving elsewhere. Property management, while friendly, doesn't provide protective security measures to discourage continued, unattractive and criminal behaviors.

This is a beautiful community at a great location. The maintenance staff is super nice. I wish I could say the same for the management though. They have been failing to address real issues in the community - car break-ins, package thefts etc. They have also taken it upon themselves to censor and delete posts from the residents bulletin board in case the post is not agreeable to them. For some reason they are opposed to putting up cameras for the resident's safety and delete posts that suggest them to do so. I would've highly recommended this community maybe a couple of months ago when Sal was the property manager but not anymore.

This is a great community in one of the most beautiful areas of Austin. I've been a resident over 3 years and lived in a few different units, each with their own unique offerings in terms of views and space. There are far too many perks to mention and I'm sure id forget the ones I'm taking for granted, living here as long as I have.
Recent renovations have really transformed the property and amenity areas into an almost resort-like feel. The office, pool, gym, clubroom, etc.are amazing. Sal, Devin, and everyone else from the office also contributes to the experience by going far beyond what you'd expect from a team of leasing professionals, even at a "luxury" property. They’ve formed great relationships with many of the residents and are always hosting clever and fun events. I’ve seen them handing out breakfast tacos at the gate hours before office hours (worthy of a review on its own). I’ve really enjoyed getting to know the other residents over the years and have even made some great friends out here.
The property naturally blends in the surrounding nature and deserves to be mentioned. Balcony's here are very large and act as a sanctuary for relaxation. You can tell as you tour the property. You’re literally on the waterfront of a nature preserve on Lake Austin. Each building is tucked away and nestled into the trees which keeps you from feeling too crowded like you’d expect in an apartment complex of this size.
Only concern, I moved here from living in downtown Austin, surrounded by great food, city events, constant traffic, construction, road closures, and everything you’d expect from living in the city’s center. So, if you’re into that you should know it’s a 30 min drive away.if there's lots of traffic. It is nice to be right in between the Domain and downtown Austin though.
I’ve toured other properties nearby and this one is by far the nicest for several reasons. Many of the benefits of living here present themselves over time. I’ve enjoyed the entire experience and am always looking forward to returning home when traveling.

I've lived here almost 4 years. Nalle Woods has always been a great home to me. We have wonderful people that care about the residents & the property grounds. Our property manager, Sal Vera, is a rockstar! He works hard & it shows, yet he is always so friendly, & constantly doing things to make this community even more beautiful, warm, & inviting to everyone. He's overseen many improvements, along with full renovations since he was promoted to management. Yes, the location here is very nice. However, having a fantastic property manager who treats residents with kindness, & addresses any issues that arise is a true blessing!

Sal the property manager and Makayla have been amazing! They have been very helpful answering all of our questions, making sure our move in went smooth and have responded quickly to all of our requests. Keep up the great work team!

Lived at the complex for a year and I would recommend it as far as reviews are concerned but I would highly advise that you work with Sal.

Only moved because we needed more space.peaceful, great maintenance team, and top notch management (Sal!)

I have lived here (3) years and plan to stay! Great condo spec community in a great location. All the high end amenities are included: pool, Roman Spa, Gym, Clubhouse, Business Center, events!

Like attention to detail and a neighborhood community feel, check it out!

Sal, Dari and Ben are great people and do a great job to provide the best living experience in the Austin market.

P. S. Arguably the best pool in Austin!

MR

Great apartment community. Sal the property manager and his staff are the best I've worked with. He was/is always positive and took care of things. Honestly I'm not sure about these other 1 or 2-star reviews. The place is spectacular. It's quiet, the facilities and units are awesome, and the location is amazing. Nothing is perfect (I heard water rushing through pipes! - come on) and I've lived in a lot of places. Honestly, this is one of the best. It's mainly due to Sal the property manager and unique and quiet community with a great location. Highly recommended.

I just wanted to express my deep Thanks! To the staff of Nalle Woods and their maintenance folks. My son is in recovery from a profound TBI - closed brain injury and and is in need of a special space to relocate. He has and has had special requests to allow him to come into the space with as little disruption as possible. They quickly did some of the things he needed and are working hard to finish all of them before his things arrive shortly.
I am so grateful and I am sure that everything will be done before he gets here as they have been so willing to go out of their way so far. I will update but I know that they will help prepare a place for him close to a church he needs and in a city he loves.

Beautiful community and very well managed by Liana, Sal and team. The management/maintenance team is super responsive to resident needs.

I don't want to waste my time writing up the literally dozens of issues that I had with this place in the year that I lived there, but I will summarize:

1. Management / leasing team response to resident issues fell on the range of unresponsive to combative. They are friendly, but not really empowered to ultimately do anything useful except with the most basic of requests.

Ex. It took 9-10 months for them to finally place no-smoking signs at the pool (after multiple requests), but during that time nobody on staff was willing to tell smokers that the pool was a non-smoking area.

2. Frequent turnover of staff / management team. In the year I was there, at least 3 different managers, and 4 or more assistant manager were there.

3. "Luxury" apartment is a marketing ploy, not a reality. The developer (Larry Peel) did a nice job of integrating the apartments into the trees, but they are only slightly better than the average apartment. I could hear my upstairs neighbors anytime they walked around. Every time a toilet was flushed, we could hear the water running down the pipes in the walls.

Newer Larry Peel properties (Muir Lake) actually do have 3" thick concrete floors and maybe other improvements that make the apartments more quiet. I was told by the leasing agent that the floors at Nalle Woods were 3-iunch concrete, but that is doubtful given the amount of noise from the upstairs neighbors.

4. Make sure that you don't get an apartment that is over the garages or next to a sprinkler riser. Every time a garage door opened, we could hear it in the apartment. The compressor or pump in the sprinkler riser room would come on at random times (sometimes in the middle of the night). All of these noises led to disruptions of sleep in the early am hours.

5. Others have mentioned the traffic issues. If you need to go north-bound in the morning, it is dangerous to go across all of the lanes to get into the u-turn lane.

6. Maintenance people are friendly but only have basic skills and show little to no initiative. This is typical for apartments, but I would expect more from a "Luxury" community.

Ex. They replaced the dishwasher, but did not bother to screw it into the frame. After they came back to do that, they did not bother to reinstall the kick-plate.

7. The staff and management are usually friendly enough, but I think the bigger problem lies with the management company. It seems like their system is highly inefficient and unorganized and does not give employees the ability to proactive (or even responsive) when atypical situations arise.

8. The hot tub is disgusting because it was built without a skimmer (seriously?), and many times I went to use it, there was hair or scum floating on the surface.

9. It's been more than 40 days since I moved out and I have not received the check for my deposit refund. They have time-lines about waiting for 30-days before they can cancel the check and send another one.

It seems odd to me that they can take rent directly OUT of my bank account each month, but are completely incapable of refunding my deposit directly to my bank account.

10. These apartments are NOT sealed very well, and get a LOT of bugs and dust. There are a LOT of millipedes around this property, and they are all in the pool during parts of the year, and all in your apartment (in addition to the standard spiders and large roaches). They cut down on the pest control schedule and there was definitely an increase in bugs.

If you don't have a high standard for what "luxury" apartment actually means, you will probably be OK here. Otherwise, I would suggest looking elsewhere.

Of course they will reply to this review with spin-control response. Don't buy it.

Property manager Dosent seem to be friendly, and knowledgeable. She was more concerned about making more money thank being at services

Go elsewhere for this price. The traffic on 360 can get really backed up so prepare your drive accordingly. Also packages seemed to just not show up a lot, so that was weird. The area around the complex is very pretty and wooded, the floorplans are okay. The pool is non smoking which is great, and the kids weren’t completely wild. The reason for 1 star is parking is bad - I would often have to park down the hill from my apartment because there’s just not a very good parking situation due to limited parking space with a lot of residents and visitors. They have garages, but your garage may be far from your apartment. Also, they will charge you for the dumbest stuff once you move out. Out of a several hundred dollar deposit, I got <$30 back. Why? No one will contact me to tell me. It’s bs because that place was in the same condition as when I moved in and I had it professionally cleaned before I moved out. I also had my fridge go out THREE TIMES while I was there and lost a ton of food all 3 times - it took them 3 times to give me a different fridge!

Run away.

My brother has been living at Nalle Woods for over three years. Since Alicia the manager of the property took over there has been a dramatic change for the better. With that being said i moved down from NYC.
The move was seamless thanks to Alicia and her team. Now that i have been here since July i decided to upgrade to a larger apartment. Another seamless transaction. She took the time to walk me around and address all my questions. She is certainly making an impact on this community and should be considered a valued asset for the management company.
Thank you Alicia for everything!

This place is ridiculous. Quality, layout, staff, amenities and service. You name it. Doesn't get more upscale than Nalle. If your in the market and it's in your range you should visit. So glad I moved here. Any complaints? Yeah, parking is a 3/5 star situation & the rent isn't free. Otherwise it's perfect.

I absolutely loved my stay here. I lived there only a year, but my family has lived there for over 5 years. My family absolutely loves living here has well. This and the great prices, for the area, is why I chose to start off my Austin experience at Nalle Woods. I moved out after a year due to having ambition to move downtown.

Positives
* Staff are amazing and will listen to your individual needs.
* Any problems that I have seen residents have I have also seen resolved in the manner I would expect, if the apartment staff cared.
* The apartment fixtures are gorgeous and the layouts spacious.
* Great parking options
* Trees everywhere due to being built next to a bird sanctuary, to my understanding the Nalle family donated the land with the understanding that the nature in the area wouldn't be bulldozed. Lots of hummingbirds.
* Condo build standards

Amazing place to live. Loved every minute of it. Prompt maintenance, quiet, excellent amenities and a top notch management team.

AMAZING - great flexibility with the leasing manager, speed of the maintenance crew in fixing problems, beautiful grounds, well-designed apartment, overall quiet environment, and tucked away from busy streets (though right next to one for quick and easy access).
My only problem…finding an apartment in the next city I live that is comparable to this!