Napps Cooling, Heating & Plumbing, Longview TX

They arrived on a timely manner, fixed the issue and were very knowledgeable and informative! Definitely recommend!

Very nice young man gave me a lot of information about what needed to be repaired and replace. He went into specific details about combining a partial new unit with my old until and that I have a leak inside as well as the outside until. He was very helpful in so many ways. He was my ANGEL yesterday! Thank you

I’m surprised to see the number of positive reviews due to my current experience with this company. I am new to the area and our contractor helped to set up the work to be completed by Napps. They wrapped a short outdoor pipe with weather stripping, placed a plastic piece around a valve box for a washing machine, and changed out a toilet and vanity (which we provided). The amount of time they recorded was 7.5 hours to complete these tasks. The time plus expenses recorded cost $1,161. I was shocked to see the bill, considering what was completed. I spoke with my contractor and he stated we shouldn’t expect to be charged for more than 5 hours. I called and spoke with Napps and was told they tried to fix the old toilet (which didn’t work) and I was being charged for that time also, but they would take off the cost of the parts that didn’t work. After more deliberation Napps agreed to also remove 2 hrs of the time initially charged. Although they did remove some of the initial charges I am still very dissatisfied with paying over $800 for such a small job. Buyer beware.

Tech came to Tenaha diagnosed problem, had to go back to Longview and get a part and was all at ease and didn't take long either. Very Professional. Will Refer.

I called Napps on the Friday morning of the Labor Day weekend! I had a stopped up ac drain with water everywhere and had tried everything to fix it myself. They were so nice when I called and had a technician named JD at my house around noon the same day! Very polite, very kind and prompt. He fixed my problem quickly and told me how to avoid this issue going forward. I highly recommend this company and will use them again for any air/heat issues I have in the future.

The problem was easily found and fixed. Glad I made the right choice calling Napps for our HVAC issues.

My hallway was flooded. David C.came out, diagnosed all issues with my a/c system and very competently explained the problems and the solutions. I am very happy with Napps Cooling, Heating and Plumbing. Will use them again!

I called Napps to service my furnace, and everyone in the team is polite and well-versed about the services they offer. You deserve these 5 stars!

The technicians are very knowledgeable. They exactly knew what the issue was and fixed it right away. I highly recommend this company.

I love Napps employees. Especially the part when they cleaned everything after they do their job. They treat my house like their own. They have more to offer than just a professional service. Great team!

Napps is a professional and dependable contractor. They know what they are doing from start to finish. They will always be there to provide solutions. I will surely recommend you guys to my colleagues!

My furnace broke down unexpectedly, so I called Napps for a quick inspection and repair. The company immediately sent a technician to diagnose the problem and found out that the blower motor is failing. I always appreciate the fast response time and quick service they offer.

We had a leak under the toilet in the master bathroom. Brandon figured it out immediately and knew exactly what to do. He also replaced a faucet in the other bathroom when we asked him to. Brandon was very courteous and polite. He also explained what he did in detail. He did a great job!

Was time for the annual Fall/Winter heater maintenance. As always the service technician was courteous, professional, & explained everything he was going to do and why.

NAPPS removed and installed a stainless steal HTP water heater in my elevated closet and fixed my AC and water heater drain lines.
Technician's were very knowledgeable with outstanding workmanships.

I love how your team handled the problem fast and efficiently. Will definitely hire you again. CHEERS!

I couldn’t be more satisfied with Napps. They are our go-to HVAC company when we encounter issues or need new system installation. Highly recommended!

I wouldn’t know what to do if you guys were not here to fix my furnace. I'm glad I called your company. Satisfied customer! 100%