Navy Federal Credit Union, Killeen TX

Only Military bank where you can’t even go inside to make a deposit. They told me to use the ATM to deposit a large sum of cash or suggested To have me go to another bank and use the drive-thru only which can take a hour before you finally get seen. Going back to USAA

This place has always been super helpful and FAST but I just walked in to one of the reps being incredibly RUDE to a young man having trouble with his app. She could have easily assisted him maybe handing him over to someone else but instead she continued to embarrass him in front of the entire line of people. She was an older lady with short brown hair. I was so embarrassed for him and the lady behind me stopped him after he walked away and told him to maybe go to someone else for help next time he needed help with his account. Not ok at all!

I SET ME AND MY FIANCEE AN ACCOUNT UP OVER TWO WEEKS AGO AND I STILL CANT ACCES MY ACCOUNT, I CANT WVEN GO TO WORK BECAUSE I NEED GAS IN MY TRUCK, NO PROBLEM MONEY HAS BEEN SENT TO MY DEBIT CARD, IT SHOWS IT ONLINE. BUT NOT ONE ATM, OR GAS STATION WILL TAKE MY BRAND NEW DEBIT CARD INJUST SET UP 20 NINS AGO! I DONT UNDERSTAND HOW THEY EXPECT PEOPLE TO PAY THERE BILLS OR EAT, GET GAS, NOTHING. THIS IS RIDICULOUS. ILL GO SOMEWHERE ELSE, AND TO THINK I WAS WAITING ON THIS TO GET A LOAN FOR A BRAND MEW HARLEY. MAKE GOOD MONEY, BUT CANT SPEND NONE OF IT. CANT EVEN GET GAS TO GO TO WORK. SMH

I honestly wish I could leave a zero star because that's what they deserve. My husband called to ask about his check. And they flat out told him they do not care and will not help him since he is no longer active duty. That since he is now a veteran he no longer gets the same service as he did when he was active duty. We Will be switching banks. We will never use navy Fed again. Since they do not care about their bets.

Walked in and got my pre approved check for a new vehicle and walked out. It took 6 minutes for her to explain the process and print the check.

I went in about a fraud that was on my account, and the lady put me on with the security fraud people, and she saying that I'm permanently restricted from the bank because of a story I told her. What can of business is this?

Tried to do a currency exchange with navy federal since i have money from germany and they told me no they don't currency exchanges but the website says other wise.idk if they was jus being lazy or they really don't but the website says otherwise.either way someone need to update some information.

Went in to get some paperwork notarized service was quick place was cleaned but the clerk definantly woke up on the wrong side of the bed. We were the first ppl in there and she already had an attitude. Which ruined the whole mood for my husband and I.

Great service but does anybody have there number, the number listed is the company not that office