Next Service AC & Heat, Boerne TX

What a great team! They were able to make it the same day and diagnose the problem immediately.

They are nice people. Was very determined to get my washer working again! They did a great job!

I have been using Next Service for the last 5 years and have been so impressed with their professionalism, service and honesty.
Having owned an A/C company for 30 years I know how important it is to build a customer's trust. I have recommended them to all my family and friends who have more than satisfied with their service. I highly recommend them for all your HVAC needs including installations. It's a family business that I support 100%.

I called Next Service yesterday and told the very nice lady on the phone that our washer just stopped working. She kindly set up for service tech to come out the very next DAY!
Joe arrived a little early, which never happens with most companies. Joe quickly found the problem (a loose wiring harness) bam! And it was fixed. My wife is very happy as am I, we highly recommend Next Service if you have any appliance issues.
Very happy customer

Very knowledgeable, we are very pleased with his service and price! I absolutely recommend this company.

Called this group to review an appliance to determine suitability for continued use.

The office returned my call immediately. Set an appointment for a site visit the following day. Arrived to the site kn time and as scheduled.

Completed their work in a timely fashion and prepared a legible and accurate report for the appliance reviewed in site.

I will re omens them moving forward.

I can't believe the appalling service we received! The technician displayed an astonishing level of rudeness and an utter disregard for delivering any semblance of quality. We called them to fix our rattling and immobile fridge, which we suspected was due to a dirty motor caused by a previous repair of a slab leak causing a dusty house.

What a joke! The so-called technician merely glanced at the fridge, didn't bother lifting a finger to investigate further, and had the audacity to declare that nothing was wrong. To add insult to injury, they had the nerve to charge us a ridiculous $95 for their non-existent service.

We opened it ourselves after he left and does that look like "nothing wrong" to anyone?

I couldn't stomach the techs arrogance, so I called to complain, hoping they'd take feedback. But guess what? Their response was utterly indifferent, as if they couldn't care less. "Don't care, send us an email, " they said, brushing us off and hanging up on me.

This has been, hands down, the worst service experience we've ever encountered. It's beyond infuriating to be treated with such disdain and incompetence. Let's just say:

WORST SERVICE EVER

I was very please with how fast and friendly with fixing my refrigerator I would highly recommend this business thank you so much of taken care of me and working wit me

We asked this company to come repair our dishwasher we had installed just over two years ago. They were 3 hours late for service and charged us $635 for the repair. 2 Months later and the dishwasher is clearly not level, causing it to be unable to close. For the cost of a $1000 dishwasher, I would easily choose to replace it rather than deal with this company again

After postponing our appointment a couple of times to fix my dishwasher, the technicians arrived unable to perform the repair due to an installation issue. Once remedied, they returned a few days later. They claimed that two pieces of corn caused my dishwasher not to drain. They would not guarantee their work and they had other commitments so they would not confirm that the issue was fixed. After paying them $350.00 for the removal of two kernels of corn, the technician said that "he needed to eat as well' and they were off. I ran the dishwasher and it did not drain. I called them immediately, and they would return for another service fee. Very unfriendly and unprofessional. Would not recommend this company.

Very satisfied, professional and on time for repair of my Samsung refrigerator. Highly recommend this company, very knowledgeable of possible problems and very quick to resolve. Many thanks

THE POLICE HAD TO COME TO MY HOME. The guy (the owner) they sent to my house seemed to have no interest in doing the work and just wanted the $100 service fee. While on the phone to pay it I told him to leave my house. He refused to leave my kitchen and I had to call the police. My daughter was crying. They took off shortly before the police arrived.

This was our first and last experience using Next Services. Our service window was between 12-2, they showed up a bit after 2, no problem, and they did call us, so there's a plus and it was appreciated. They quickly came in and went to work, blew a bunch of stuff out of the back of the refrigerator (we had an icemaker problem) and while I heard a vacuum cleaner come on there was literally no evidence that anything was cleaned up. There were balls of 'stuff' that was blown out of the back of our refrigerator left all over the kitchen floor, under the table that they moved but did not move back into place. These fuzz balls were not in close proximity to the refrigerator, it was clearly about 3-5 feet in all directions in our kitchen. We were charged over $200, parts figure did not add up on the invoice. $95 service charge and $49 in parts does not equal over $200. Before presenting us our invoice we asked if they could tell us if the second refrigerator (we have had it since 2006) would possibly have an ice-maker replacement but were told they didn't have time to look at that. We did not ask for a diagnostic, heck, we didn't even ask them to touch it, the fridge is so old there is nothing digital on it. This was literally a 10 foot walk, freezer door to open and a peek as to whether or not our relic of a beverage icemaker had a chance at replacement. All we asked is if they could look to see if the ice-maker was replaceable. Serviceman was condescending in his manner. With us both being in the service industry and understanding customer service, how to retain repeat business, grow new business and actually making an invoice legible we find this kind of service overall deplorable. They had a great shot with us for continued business, they came in, got to work and ultimately fixed the issue (it was a reset). For that, they deserve stars, but the rest resonated with us and likewise left a bad taste in our mouth to spend our money moving forward with these folks. We are proud supporters of local business, but not this one, no thanks!