NextCare Urgent Care, Austin TX

Very nice staff, although I was severely dehydrated and they had to send me to an ER for just an IV drip. I would much rather go to an urgent care for something so small but unfortunately, it's not offered at this facility.

️ They will overcharge you under an inappropriate/fraudulent code! The PA saw me for all of 5 minutes for a simple problem and charged me under a code meant for a 45-59min visit for medium/high severity. Most people won't notice that they are being overcharged if they have a fixed co-pay, but if you have a high deductible plan, you are going to have a bad time.

Great experience, checked in online. Forgot my card, but they take nfc payments. Triage was quick, PA was kind and understanding. A great option when you're GP is booked! Thank you!

Every time my son and I go here it is a good experience. PA Alisande and PA Emily are wonderful. They both have really good bedside manner, are patient and kindly listen/answer questions. I definitely recommend them and would gladly have either as my PCP if I could.

I saw PA Mark who was super fast, professional and somewhat charming. I definitely recommend seeing him and going to the clinic. He also didn’t seem to be judgmental and I really needed that today. Thanks!

This is my go-to urgent care as a chronic patient. The customer service and wait times are what keep me coming back. Tony, the x-Ray tech is amazing. I’ve had perfect experiences here each time.

XRay tech is awesome but other than that, this place is useless. Better off consulting the pizza delivery man than going here for a diagnosis.

Just had my first visit here and I'm impressed! Everyone was so nice and helpful. I came in for a bad earache and ringing in my ear, so I had to have some impacted earwax removed. Highly recommend. This is my new go-to place for urgent care now.

My husband and I both tested positive for Covid, and we were seen together. It was on a Sunday so my doctor’s office wasn’t open. I made an appointment online. It was quick, and examination was thorough. It saved me time and money.

Making online appt is easy. We’ve used their service multiple times and always had a good experience. Prompt, kind, and professional staff!

Mr. Tony is really kind. He took the blood sample on the first try. That made me happy because I hate needles. It is a great place to get help I'd you need it.

Went in for a possible thumb fracture. Was seen and x-rayed within 15 minutes. Saved time and money over ER visit. If it is minor and after hours, I recommend NextCare.

Always nice and informative. I have taken my kids here a handful of times for illnesses, physicals, covid testing, sprain

Waiting time wasn’t bad at all. Online check-in made everything super easy and fast. Staff were very friendly and helpful. Considering the procedure I was having (staples removed from scalp) it wasn’t a bad experience. I really appreciate everyone’s kindness and caring. Thanks

The girls were overwhelmed with patients but we're always very polite and cordial. The nurse practitioner was super, and Tony treated me so well.

Everyone at this office beginning with the helpful girl at the front desk was amazing, helpful, friendly, and kind! I will def be back! I love all of them!

My husband has worked in numerous urgent cares for 15 years. He brought our son in two weeks ago because he was showing signs of strep. After waiting for an hour, my husband noticed he was getting skipped in line. The receptionist noticed and walked back to talk to someone. About 15 minutes later he was finally seen. My husband thought the PA was nice and brushed off getting skipped in line. Our son had a positive strep test and was put on antibiotics for 10 days.

Yesterday afternoon my son started complaining about a sore throat again. This morning we kept him home from school and my husband called NextCare and explained his symptoms are returning and asked for another dose of amoxicillin. Through his many years of working at various urgent cares this is a common practice. NextCare's response was "Since it's been 14 days we can't prescribe another dose". So now in order to get another dose of amoxicillin we will have to go in and pay our co pay again.

Instead of going to NextCare today we will be supporting a different urgent care. Unfortunately we don't agree with this particular policy that they have in place.

The staff was extremely helpful. Thank you so much the doctors and nurses are so kind they help save my life. I am so grateful for nextcare. I had a cat bite and they acted fast to get me the help I needed, thanks to all the staff.

Waited 2 hours, had my information mixed with another patients, didn’t call in my prescriptions, had to wait on the phone over an hour to get through to someone to get my prescription. Very disorganized and under staffed location.

I’ve been coming here for years! Emily LITERALLY saved my life. I had a hole in my lung & Emily knew me well enough to know there was a major problem, even though I couldn’t express the pain I was in.
It didn’t show up on the X-ray, but she INSISTED I go to an ER. I made a deal with her that I would go too a standing ER. She called let them know I was coming & what she thought was the problem. She was right! I ended up in the hospital for 4 days with a chest tube! I love Emily & Alisande (probably spelled her name wrong & I’m sorry about that) cause I love her.

Very compassionate staff and very efficient. I was a walk-in and I expected to wait a long time, but I was in and out in less than an hour.