Nordstrom, Austin TX

It was a pleasure working with Karess in the fragrance department. She was very helpful and just a beautiful person to talk to while suggesting different perfumes for my wife.
Thank you Karess and continue to be the light!

I like to get some perfume there and the price difference from Macy. Macy, the price is more expensive than the online. It surprised me. So I need to change it after l bought in Nordstrom. Nordstrom, I got Suki always sweet try to help me the 1st time and until now. I trusted her because she gave me a good deal. If you guys are there looking for her and you will be happy, not mad if you ask a lot of price. She is happy to sell.

I love going to this store! The consultants are very friendly, they always help me find what I’m looking for.

Dana in the women’s section helped me for over an hour pick out my whole new summer wardrobe. I told her my size and style and she nailed it! As I was still browsing, she put together outfits and had them waiting for me in the dressing room. Such a neat touch! I ended up buying majority of the pieces she picked out. Will def be coming back to her for my fall wardrobe.

Great quality merchandise and the staff wasn't to pushy and didn't hound or bother too much much.

I absolutely love to shop at Nordstrom, but today at Barton Creek was one of the worst experiences. There were 4 gentlemen working the women's shoe department, and they all decided to have a conversation between the four of themselves and ignore myself and all other customers in their area. I would have spent a lot of money, had they even acknowledged me and my sons.

I needed a dress for an upcoming wedding and I had never been to a Nordstrom before so I thought I’d give it a try. I was immediately helped and shown around the store, was asked my personal style and was overwhelmed by the genuine care everyone provided. Hope took such good care of me and went way above and beyond to make sure I found a dress for my event. Thank you SO MUCH!

What happened to Nordstrom’s Barton Creek? This was my go to store for a date night or event dress? It’s been 3 years since I have gone dress shopping and we immediately went to the place I always found something, was always helped and was the best staff. I am heartbroken to see how far it has declined. I walked the whole women’s clothing floor, not one single person even acknowledged me much less asked if they could help. Considering the dearth of quality that I saw on the racks, I guess Nordstrom’s has changed who they’re catering to as clients. I’m very sad.

Customer service at this location suffers and continues to decline. Returns have become increasingly stressful and difficult with visible annoyance shown by those doing them at the register instead of at a customer service desk. I asked if a shirt was in stock and was told to go ask someone else, they pointed to the dept.and I was left to my own devices with no help, no escort or connection made. Between no one wanting to do returns and being sent on a wild goose chase to find a shirt, it's disappointing given the standards I thought were true for Nordstrom. I'm going to strongly reconsider the time and money spent here.

I used the alterations department. They were very fast, affordable, and effective. It was a smoothe process, I will use them again.

Friendly and helpful staff. Jen in ladies was attentive. Kitty in cosmetics was knowledgeable and friendly.

Marissa was amazing! She was so sweet and helped me when I couldn’t find a top in my size. Literally walked me all around trying to help me find another one similar to it. She was so kind, I had to write a review to acknowledge her. Marissa keep it up, we need more people like you. <3

This place sucks and so do the employees in the bag department. I bought a designer bag 1 1/2 ago and never used it. Everything is in perfect condition it’s just the amount of time that it’s been. The lady claimed that they can only take it back within 30 days, however, I have only known Nordstrom to advertise unlimited returns. I was never told about this rule once. It seems like her and her manager lied just to avoid this return. Trashy Nordstrom location.

Unfortunately my experience at the Barton Creek Nordstrom has not been the same as other Nordstrom stores. This one is unclean and in disarray. Shoes and shoe boxes laid out with no one around and the staff was not busy. The customer service was lower than average and unprofessional. The staff's knowledge on the products they sell was poor. I look to them for recommendations, expertise. The selection feels like a Nordstrom Rack rather than regular Nordstrom. The only perople that exemplified excellence were Mary Dugas and Philip in mens.

The customer service here doesn't line up with the high bar I've gotten used to at other locations. One of the biggest reasons to shop at Nordstrom is the famously generous return policy, right?

But if they can't make the profits back re-selling to someone else, then this location will no longer accept your return. Even if you've made similar returns at this location before with no questions asked. Even if you used to work at Nordstrom and know that it meets the return policy requirements. Even if you call the customer care line and get confirmation from them that it meets the return policy requirements.

Looking through other reviews, this isn't an uncommon returns experience for this location. I'd recommend trying other retailers or Nordstrom Domain over this one even if it is out of the way.