Northside Ford, San Antonio TX

The last thing I wanted to do was to leave a bad review because I know it affects the dealership. But before this review earlier today I wrote an email to internet sales manager (rob benavides) and CC to internet sales director (David Starnes) no avail. Explained to them the importance of customer satisfaction. Today my wife decided to purchase a vehicle via online through her employee discount using Abenity. My wife decided to surprise me by purchasing a 2021 f250 platinum. I usually do the buying/negotiating when buying. In the past when buying we get a PO and finance with our bank but there is always some resistance when not doing in house financing. When she submitted her application she was pre approved at 3%interest. Before proceeding she decided to show me the purchase order and I see there was some after market (paint protection) and theft program options included that were 1,500, the sales person said that the internet sales manager had said such fees were mandatory and were not to be taken off due to the truck was already at a good price.sales person said truck will be tinted on Monday and will be extra if I wouldn’t buy now. I explained to sales person we have bought vehicles in past and such options have been optional. Sales person remained adamant so clearly I get upset and tell her the deal is off and give the phone to my wife. My wife call the internet sales manager to explain why those fees were mandatory and his words were the sales person had complained that I had cursed at sales person over phone and he was no longer doing business with my wife. My wife tells me what manager had said so I called several times to speak with internet sales manager to clarify such false accusations. I called several times and was told the manager was busy and repeatedly transferred where they would hang up. Ironic, because he was always answering my wife when dealing with him. So I clearly moved on to take my business else where. As I mentioned in email to manager he obviously did not care as to hear what I had to say and hear both sides of story. Internet director went on to say they wouldn’t be doing business with me. The internet sales director told my wife that the manger had heard me screaming at sales person which was a lie. Not once did he mention how they could make things better as to customer satisfaction. Hope they have recorded lines to review such incident. Hope the owner from dealership finds out what kind of personal they have under management. I was willing to make the 5 hour drive but obviously they didn’t care. Like I said probably going in person would of been a different experience but as per my wife the online process was a hassle and feels she was being taking advantage with such apparently mandatory fees.

I really appreciated the simple pricing. Everything was laid out for me to see. Very impressed with the sales force. Low pressure environment.

Beware! Service department is horrible. Rude and don’t care if you bought from them. Took my vehicle to another Ford dealer to get recall work done.

Adam K in quicklane knocked it out of the park. He managed to obtain special parts on national backorder within a day and get them installed before a cross country trip. Made all the difference in our driving experience and safety pulling our camper. Way to go Adam and the quicklane crew installers, we'll be back! Recommend Northside Ford for your service needs. J

Terrible service even though I bought my vehicle from this Ford Dealer. Made appointment online for auto service. When I arrived my service consultant was not there and the department told me that I would have to leave my vehicle for four days until it could be diagnosed. Not buying my next vehicle from this dealer.

I took my truck in for service, had an oil leak. My service advisor Gary Conn was very helpful, he kept me informed through out the process. I recieved my truck when promised as promised. Great Customer Service!

I rate a 3 since I been waiting in line. Also few techs. Only one acknowledged that I’m waiting. There has got to be a faster process of vehicle data entry. Waiting in the customer service seating area is odd. If your working while you wait, the counter is avail with USB ports. But everyone’s looks one direction.
Also be sure you look under hood and car if any parts that did not get put back or leaks. Also the ford advantage program is discontinued, my device points didn’t get transferred to the Ford Pass so be sure you look into this.
Best of luck waiting.

I went to Quicklane to get an oil change on my Scion xB, this place is fabulous. I wasn't sure if they worked on non-Ford automobiles, but they do. Very knowledgeable and courteous service representatives. Try to work with Christian Martinez, he's great! This place has huge lounge chairs for fat people, so you won't be uncomfortable during your wait. My car was clean and I used a $19.99 coupon for my oil change. They would even rotate my tires, if I hadn't already had that done.

Took care of us well no issues
Update 01/19.
Called to schedule service appointment and some unk female service advisor must have had a bad day she was really rude. The more i talked with Her and asked her questions of my options the more she became irrate. Finally had to hang up the phone. Wow called jordan ford service and they were glade to help with no attitude.

Two mistakes I made: went there and then returned to give them a chance. I first brought my truck there to get repaired, they lied on the repair time estimate and then never called me back when I requested updates. Only when I got my car insurance company involved did I magically get a call back. Funny how that works. They then tried to up-sell me with unnecessary add ons to my insurance claim. He first said I needed a new battery (without even checking it) and only after I told him I had just replaced it did he say "oh your probably good then". He also tried to get me to install new door handles on the truck. Seriously? I thought I would give them another chance, so i went in for The Works. They didnt go over anything with me and just said the truck was good to go. I go to work and try and use the windshield wiper fluid.nothing comes out. Even though they are supposed to top fluids, they didnt. I call to find out why, and they said "sorry". I would avoid this place. Read the negative reviews, I wish I had before wasting my time here.

What do you get when you buy from Northside Ford?

Trash talking the competition.
Sleazy salesmanship. Like, the stereotypical used car salesman forked tongue bait and switch the hide the records kind of sleaze.
Poor customer service.
Vehicles that don't meet state or federal safety and environmental requirements.
Illegal sales practices.

When I purchased my Ford from Northside Ford I did so against my better judgement. When it took them two weeks to finally have it ready I followed through, against my better judgement.

Lie after lie for why it wasn't ready. I should have walked away. I know this now and I knew it then. Which is why, when I walked in to request the service records for the items I requested prior to purchase, the items that were contractually obligated to be completed by then as a contingency of my purchase, I did so with the intent of eating my mistake and moving on. They set me with the service manager who immediately started dodging.

"They are electronic records and once we are done with a file it's closed and we can't access it" - no, that means you can just pull it up and print it, should make the job easier to her honest. (really? Do I look old enough to be that naive with technology? Try again.)

"Give me your email and I'll have someone send them over" - no, it's ok I've got time. I'll wait.

"Well why do you want them? " - why don't you want to give them to me?

He huffed and disappeared into the back office. When he returns he refuses to give them at all now stating that it's just not something they do. And

"there's no law requiring that we give you those" - no, it's called customer service. Why are you bringing up legal requirements? Why are you so adamant that I don't get my hands on those records?

Eventually I settled for a checklist and you'll find it attached. Nearly everything is a lie, you'll find the photographic evidence attached as well. I discovered the deficiencies less than 800 miles into owning the vehicle and it currently has less than 1500 miles driven on it as it was at my mechanic to diagnose any further issues.

Every item I stipulated as requirements to be completed before my purchase were found to be incomplete. Silence from Northside.

My stipulations:
Flush and fill all fluids including differentials, transmission, coolant, and oils.
Replace windshield.
Replace corroded battery cable.
Ensure no after market tuners were used or engine modifications were made (to the best of your ability)

The Windshield is cracked 3/4 across - still.
The battery cables were so corroded one actually snapped in half when i moved it by hand.
The coolant reservoir was filled with metal filings and water, not coolant (photos attached). The hose from the reservoir to the radiator did not have a fastener resulting in a leak that drained all remaining fluid out 900 miles into driving it. - If the coolant was flushed and filled this should not be the case.
A DPF delete tuner was found in the glove box. The DPF system is currently turned off - a violation of FEDERAL EPA REQUIREMENTS.
The wiring harness was frayed in several places and the O2 sensor wires completely severed 500 miles into driving requiring a roadside MacGyver job to get me home. - You'll notice on the checklist they stated that all wiring was inspected and cleared.

Silence from Northside Ford.

Well, I tried playing nice. I tried to just eat my mistake and move on. All you had to do was give me the records and I'd have moved on and let my mechanic fix what you didn't. All you had to do was not be shady.

Purchased with 155xxx on the odometer.

Dave LLewellyn a Service Advisor went above and beyond dealing with my warranty company. He kept me informed along the way. I would highly recommend Northside Ford for any work that would need to be done. I am so happy that I am taking my wifes truck in to have them work on it.
Thank you to Dave and the Service dept.for being what you would expect a Ford Dealer to be.

I had the best experience ever at the service department at Northside Ford! I purchased my Escape from a different dealership and Richard in the service department treated me like GOLD! I highly recommend the dealership! Thank you Richard and Northside for making me feel like a valued customer! You are TOPS in my book!

We have been going here for years and for the last couple visits the service department has been slowly declining in customer service. There is now a lack of hospitality for their customers. While waiting for our vehicle we witnessed several hostile and rude encounters with other patrons by the "advisors". Will be the last time we bring our business even though they are the closest.

I went in for an oil change and an inspection and the service was faster than anticipated, the people were nice, and they had free WiFi so I could work on my laptop while I waited.

My salesman Michael lreas was great
He went over the whole car with me
I will buy my next car from him again

Mr Micheal Irias was courteous and professional he made the task of making this kind of purchase easy and fast. We will recommend him to anyone we know in need of a vehicle. Sincerely, John Little

My relative refered Mickey at Northside Ford to me and I have bought 2 vehicles from him so far. I am verry happy with the sales and service after the sale with Mickey n Northside Ford

Bought my car here, today after the rain last night there is clearly a leak in a seal because my trunk and back seats are soaked. Told I can "make an appointment and leave it there for 2-3 days before it will be looked at" that's the craziest thing I've ever heard why make an appointment at all then? I called mccombs ford west and they are getting it in to get looked at first thing in the morning. Northside needs to work on their customer service!

Dave llewellyn is a service advisor and in my opinion he went well above and beyond dealing with my warranty company. He kept me informed thru the entire process, I would highly recommend north side ford and Dave for any repairs thanks again