Northwest Surgery Center, Austin TX

Excellent customer service. Every single employee was wonderful and super nice. My 2 year old had surgery and we were very nervous. They made us feel at ease and kept us informed every step of the way. Very impressed.

So, my son had a tonsilectomy/adenoidectomy done by Dr Brown. While the surgery started a lot later than expected, son seemed to be well. After he had woken up from the anesthesia he was a bit delirious. The after care nurse assigned to him was amazing. I wish I could recall her name. She helped me to understand exactly what my son was going through so I could be there for him the way he needed me to be there.

Also, when I was called to schedule my son's appointment I was in the hospital recovering from an emergency c-section. Two weeks later the staff remembers this and insisted they transport me in a wheelchair for my safety. Omgoodness! How beautiful for them to be so kind and considerate.

My son's recovery went exactly as they told me it would and 3 1/2 months later he is breathing well, and sleeping well. Thank you so much to Dr Brown and all of the supporting staff at NWSC. I would never have thought one of my best memories would be of a hospital experiences. You all were amazing.

Thank you

Wonderful staff with sandy in pre op and Katy in post op are wonderful folks with kind hearts. Sandy knows how to give a good iv on the first poke.

CLEAN, FRIENDLY, EFFICIENT
I had surgery at the beginning of the month, and I was unsure what to expect going to a surgery center vs a hospital. But I was pleasantly surprised by the cleanliness and efficiency of the facility. The staff was friendly and helpful with any questions I had. Short waiting time. Quick discharge.
& The facility has followed up with me personally about 2-3 times since my surgery. To confirm how I am doing and if there was anything I need.
Definitely good customer service. Highly recommend

My 8 year old son had surgery yesterday. He has some sensory sensitivities, and high anxiety from prior medical procedures. The staff at Northwest Surgery Center went above and beyond to make his experience as comfortable as possible. From pre-admission, check in, pre-op nurses, anesthesiologist, doctor, and post-op nurses, we received the most compassionate and professional care. I am so grateful for the genuine care we were given in such a stressful situation.