Oak Cliff Mirror & Glass Company Inc, Dallas TX

Terrible customer service received from one of the male employees. When I originally ordered the glass I informed them that I could pick up my glass after hours. This company closes early during the eeek and does not offer direct delivery to the client. I received nothing short of patronizing comments from the person who I spoke with over the phone. He offered no solutions and had absolutely no care for me as a customer. I absolutely will never order from this company again. Also, I believe many of the reviews are fake. I remember seeing poor reviews when I first looked them months ago which I should have paid more attention to.

I wish I can leave 1/2 of star. This place has the worst customer service, thankfully I found THE GLASS PEOPLE, and thanks to Cynthia at the front desk this company is loosing our business.

Ordered a cut of plexiglass and it was there the next day. Wish they had the "unbreakable" glass. It was quick and easy though. Had the best price for what I wanted.

Worst customer service, took money upfront and it passed two weeks already and still waiting on the update.poor communication! Would like to get a refund at this moment already and move on with a better company!

I contracted Oak Cliff Mirror and Glass to install a shower door.

They were not the cheapest quote, but their reputation of quality work was the deciding factor for me.

I went to their office with my measurements and was provided a preliminary estimate. The next day their staff came and measured and provided a quote.

Two weeks later, they came to install the shower door. The door itself was slightly bigger (1/4 of an inch) than the measurements, but still fit.

The gentleman in charge of installation explained to me his concern with it being slightly bigger, and gave me an option to install as is or for them to have the glass re-cut. I chose the latter.

This actually really impressed me as he could have just installed it and I would’ve never been the wiser about it's size. I am thankful he didn't.

I did have to wait another week for the glass to be re-cut but I’d rather have things done right instead of fast.

I would also like to address the other comments I saw about Marilyn. As for me, I interacted with her four or five times during the whole process and she was perfectly pleasant and very knowledgeable.

I am glad that I went with a OC Mirror and Glass and will definitely use them again for other projects.

Worst customer service and there’s someone with Marilyn who picks up the call.please never ever order with her, she takes the customers files and purposely put your work on hold for weeks after taking the payment, its 24th day today after my payment went through and I still don’t have the glass install!

Very bad service starting from the people who pickup the call at the office to the people who come for installation, they send amateurs for your business glass installation who don’t even know what they are installing and barely have any knowledge about glass.no communication between the measurement team and installation team.
Just they waste lot of time and they charge you 15 days before installation and they don’t even complete after 3 weeeks.this is my fourth week after the payment and I’m still waiting on them. SMH