Oak Creek, San Antonio TX

I have lived here for a year and some change and haven’t had many problems. It’s pretty quiet around here which is nice and maintenance is always prompt and quick when I do have problems. There is a new office team since I first moved in but they are super friendly and never frustrated when I have questions. Dakota deserves a special mention because he is always ready to help me even if it’s just a question about packages. There is no assigned parking but everyone is pretty respectful when it comes to parking in the same spot. Although, the building I was in, “I” is always hard to find for visitors which I hated but all in all this place isn’t terrible for my first apartment I enjoyed my time here and for the rent it isn’t a bad place to live. I did have a broken car window more recently but nothing was taken and I believe it was an accident because kids are usually playing in the parking lot. I would renew my lease but I’m looking to move closer to my work, I do recommend for someone who isn’t trying to break the bank and live in a decent place with decent people.

Staf is always nice and maintenance is always on top of problems, I've been here for a couple of months now and am absolutely happy

Walkways upstairs are very dirty. I had hope they were going to power wash since they're doing the sidewalks and some of the apt areas downstairs but unfortunately it wasn't taken care
Of upstairs. Also the pool is very dirty. I understand its not in use because of the Covid 19 situation but I still think
it should be service and kept clean.it is what family notices when they come to visit. When we first moved her it was very clean. It's what drew me to rent here. It seems they doing a little more again to make the property look nice. But I'm hoping they will clean these two things I've mentioned. As far as maintenance on trees, grass etc, the people doing the work are doing an excellent job. I do want to give Juan, the maintenance man a big thank you because I see he truly cares about us being satisfied with every work order he does! He is to be commended!

I've been here going on 2 months and i must say they are on top of things. Jackie and Claire are super nice Jackie helped me with the process of moving in went super smooth. I had an issue with my ac the very next day they were there to check it no waiting Jaun the maintenance guy always makes sure his work is satisfactory well it is thank you Jaun keep up the excellent work kudos! They are even giving the apartment a new coat of paint they look great! I have to say i really like this place. Thank you ladies for improving this place.

Just moved in a few days ago. It’s our first apartment and for the price it really isn’t that bad. Moved into one bedroom and had the best help and move in from the office staff! Process was easy and simple online. We came in to take a look at the unit we would be moving into and immediately began looking at things we could change and the stuff we requested got fixed. New and beautiful bathroom tile, ceiling fan, a new tub. And again all of our requests were made! We requested for a outlet for a washer dryer and they were able to install it! This apartment complex has washer dryer facilities, but I just would rather have my own washer dryer. Now I will say the place on the outside definitely is outdated, it is an older place, but the inside of our apartment is a mix of modern and outdated stuff. But do able! Our stove look s new, and the wood flooring just makes it look even nicer. And the area around Vance Jackson is a bonus! Lots of things to do around here since we are right by 410 and I-10. I can’t say much about the neighbors since we’ve literally only been living here for a few days, but I just wanted to comment about the great help we got from Jackie who helped us settle in our place here and so far it really is a little nice place. ALSO we made a request on a few small work orders to fix our garbage disposal, bathroom spiget, and that same day maintenance came to fix them! Pool right now is dirty, not sure why it isn’t clean, could be because of virus going around that I think they haven’t gotten to it.but other than that can’t think of any other problems we’ve come across so far. Hopefully later in a few months I can update this post!

I was originally in apartment 4. I moved in during an August heat wave to a broken air conditioner! Within 6 months, I had over 20 work orders to have the AC fixed. They lied, claiming to have put in a new compressor no less than 3 times. At one point they swore a bird had jammed the fan.
In desperation, I changed apartments. I paid a transfer fee (which was ridiculous) and moved to a larger apartment. I spent 13 months in that apartment, and amassed 16 work orders just for the AC. At one point Jackie the district manager of Adara, Oak Creeks parent company, walked through my apartment. She saw water leaks coming through in 2/3 of rooms, promised 2/2 new bathtubs, and assured me I would have a new AC: absolutely none of that actually happened.
When I left, I showed them all my evidence that BY LAW the apartment was not livable - I told them I would disappear so long as I never heard from them again.
Today, nearly 3 years later, they try to charge me $400. I'll see them in court whilst I sue them for $14,300; every dime I ever gave them.
Nothing more than a crack den. Adara Leasing is a disgusting company, peddling bed bugs and corruption.

Third day without hot water, called the office and still haven’t gotten a reply, a notice would be nice if they were shutting water down to work on something but nope no such thing and it’s been going on for three days maybe even more

Worst place to live at. I have family visiting and we have been without hot water for over 24hrs now. Called last night after 10pm and they said maintenance was working on some water heaters that affected my apt. It’s Saturday night, no previous notice! Since I moved here the pool has been green and dirty. There’s about 8 empty apartments around mine and people are still moving out. Can’t wait for my lease to be up so I can move out! Really bad customer service

Great price for a large apartment with a yard! The office staff is very friendly and helpful, especially Lindsay and Randy. Any issues I have had were fixed immediately.

This is a terrible complex to live at. I ended up with bedbugs while living there and they blamed it on my furniture. Then when I moved out they said I owed them a crapload of money. I still haven't paid these despicable people. They are cheap for a reason.

They charged me $1800 when I left for cleaning fees and it was ridiculous. They charged to clean the carpet and then they charged to replace the carpet. We cleaned everything and they still charged us a ridiculous amount. Shame on you if you sign with these apartments

I had to call the police today (5/26/2017) about 5pm to assist me in the leasing office due to the fact that I have a work order in that is in regards to the safety and health and overall well being of my family and I. As to which this order had been is for 44 days today in addition i was told. Because I was recording the conversation I was not allowed to be in the leasing office to get this issue resolved. They do not take care of their current residents and they do not want to help. I would post the recording of the conversation when I can to show that I am not just some upset women. I have emailed the Property manager 4 times called corporate office twice, made a complaint to the BBB, and the attorney general's office. I also went in person o the office within 30 days five different times to see where my work order was. They said they were understaffed and could not work on it however they had men working on the apartment next to me for a week completing a apartment to make it ready for the next residents. If an apartment complex does not take care of it's current residents why would te take care of future residents? - just a thought.
My son's bedroom window is completely cocked shut. He is only six months old. So if there was an emergency he would not be able to break the glass or break through.that is only one of the issues we have been trying to get repaired. 44 days is more than enough time to get that one part repaired. They have no excuse for this type of treatment, neglect or mismanagement.

Stay away from this place! I was a resident for over 2 years and just moved. I'm told i will be will be charged for carpet, bathroom and kitchen cleaning however I took pics before I left. My apartment was infested with gnats for two months and they did nothing. The property manager "Andy" had the nerve to tell me nothing could be done about a previous employee who provided me incorrect information. As it is his word against mine. Good move, for a new manager taking over. He did nothing on his part to try and resolve the issue. Please read the reviews, and do not make a mistake by signing a lease here.

DO NOT SIGN A LEASE IN THIS PLACE!
WATER CHARGES (DEPENDING ON THE UNIT) IT IS ALWAYS $70-$90
OVERALL -there are ants constantly in every room, even thought they claim they do pest control, since it is in a creek, the apartments are sloping towards it and there are cracks everywhere.the walls were at least 1/2 inch above the floor.some rooms over 1 inch the walls are separated from floor.
KITCHEN - my Dishwasher was broken down when moved in asked for it to be replaced, still leaked, reviewed the repairs my self, "DUCT TAPE is the solution for a worn down cracked pipe" IT WAS STUPID NEVER DID THEY GET IT FIXED, said was fixed, for all the time i lived there i washed dishes by hand.
KITCHEN - Refrigerator broke down after 2 months and all food went to waste.
LIVING - Has a fireplace ($15 charge for gas) Never worked once, because gas never runs thru it anymore
BATHROOM - IF YOU WANT A NICE SHOWER, FORGET ABOUT IT.the regulator of the temperature does not work, they always said its the boiler, water either only came out extremely HOT or extremely COLD; went back and forward even if you left the water running and you have to get out of the shower.the water guards in the corners dont work it always floods and left with a puddle.the tub and the toilet, every "renovation" is doing a bad paint job were black spots are showing
WINDOWS - Due to the walls are sloping down windows never fully close they leave a gap and when wind blows you feel the cold wind hitting you every time.

AFTER END OF LEASE
-They will charge you a $65 fee for carpet, regardless if you cleaned it or not
- Just one stain in the sink they add $25 cleaning charge
-They will backdate charge you for last 3 months you were living there even though you paid for electricity and water for those months, because they are "adding" the first month you move in.

DO NOT SIGN A LEASE HERE, UNLESS YOU WANT TO LOSE MONEY. CANNOT STRETCH THIS OUT ENOUGH