Office Depot, Rockwall TX

This was my second time at this particular location and both times the associate went above and beyond Tk assist me.

Beautiful Young Lady was polite and knowledgeable of sale items that allowed me to save during my visit

Had some blue prints that needed printing off. Staff was extremely helpful and fast. Store was clean and stocked. Highly recommend this location

Came today to find a few things as we both work from home. When I approached the desk a person who turned out to the general manager, appeared to be working on some labels so I waited patiently. Once he addressed me, he just looked at me over the top of his glasses as if I was a bother to him. No how can I help you, no smile, I asked do you carry foot rests. His cold response was we don't carry those in store and went back to his task as if I annoyed him by asking an inventory question. Fast forward, we are checking out and the young gentleman was also rude. The transaction had been had been processed and he pulled the bag from me being able to hold it, and said no not until I get the message that it has been approved. He went on to say I can't let you hold it because you could run out of the store with it not being paid. He was completely rude to us and had zero customer service skills. I said to him, yeah I look like a theif after running my card and we saw on the pos machine it had been approved and you just profiled us after we spent a good chunk of money. There were maybe 5 customers in the whole store. This entire store is depressing and the employees all looked like they hated being there and treated us poorly. We spent a lot of money today and we will NEVER return to this location again. Corporate needs to retrain the staff at this location.

At this store they are always nice and they do welcome you to the store. If I ordered something online it is a very easy pickup. If I am needing something they direct me to where I need to go.

I would be surprised if Office Depot is still in business a year from now because they are one of the best exemplars of incompetence I have seen. So I start out going to the Office Depot on townies Boulevard at 6: 35 and they tell me it’s gonna be a one hour wait before they can take my order. I leave at 10 minutes later I get a text tells me I’m ready my place in line has been reached. I’ve never going back there and I’ve had problems before but why keep going back again is beyond me. So I go out to Rockwall to the Office Depot out there and they can’t just take my $50 and give me a rubber stamp tomorrow after I hand them all the information. No I’ve got a wait around for them to type this thing up at three words a minute. These people whoever runs this business has no idea what they’re doing.

I was attended by Luis, he was very patient and everything went very well in my errands, he is a good worker
Good attention in general.

Too bad, they don't even help, they don't listen, you ask them something and they barely answer because they are on their phone.

Very poor experience. Printers not working properly. Customer service was almost non-existent. I paid a lot of money for very poor copies.

This is my first time using Office Depot for its print laminate services, and therefore, my first time utilizing the Rockwall location. Online ordering was a breeze. I was giving an email that told me that it would be probably 6 p.m. Today before my order was ready and that I would get a follow-up email when it was ready. I called about 4 p.m. This afternoon to find that my order was already prepared, and once I checked my e-mail I found that they had followed up as they said that they would I just missed it. I was able to pick up my project before heading to a new job where I have been given quite a bit of responsibility right off the bat, and I'm super excited to implement this at my location.

All of the praise to Mickey!
1000*'s.

He was the one who prepared my order, the one who answered the phone when I called, and was able to answer my MANY questions.

& apparently I checked curbside pickup, AND also checked contactless in-store pickup.
BUT He STILL knew exactly where my order was when I came in. I was so embarrassed when I realized that I had selected too many items of convenience while learning The Office Depot online site.but no muss, no fuss!
as a matter of fact with all the time he saved me, I was able to sit here in the parking lot and write this Resounding review. Will definitely be using you guys again!

Purchasing your office supplies at Office Depot/Max will save you allot of time, hassle and money. Staff are friendly and ready to assist you.

Tim at Rockwall location is extremely helpful, patient, knowledgeable and very kind! I will continue to use this location.
Thanks Tim!

Store service excellent order on line for delivery when you put your phone number to track your items it shows on order and never gets to showing on it's way