Olympus at Memorial, Houston TX

My wife and I recently had an extremely disappointing encounter with "Olympus at Memorial. " As experienced professionals who have lived in various high-end apartment complexes, we were shocked and deeply frustrated by the treatment we received during our application process.

From the moment we applied for a townhouse at "Olympus at Memorial, " it became evident that the management lacked professionalism and respect for their applicants. Despite our strong credentials and impeccable rental history, we were subjected to a lengthy and unnecessary waiting period. It was evident that our application was being needlessly delayed, with no valid reason provided.

What was most disheartening was the feeling that we were being treated differently due to our racial background. It's disconcerting to think that in this day and age, discrimination still occurs, even in supposedly reputable establishments. Our experience with "Olympus at Memorial" has left us deeply disappointed and hurt, and we cannot in good conscience recommend this apartment complex to anyone.

We believe it's crucial to share our experience and discourage others from enduring similar treatment. The way we were treated contradicts the values that any respectable living community should uphold. We sincerely hope that management takes these criticisms constructively and uses them to improve their practices moving forward.

We’ve enjoyed living here, and especially appreciate the maintenance team. They are always friendly, efficient and make living here a good experience. Thank you!

I am now in my 4th month of residing at Olympus at Memorial and after months of searching for the right place, I found it here. It is home away from home for me. The amenities is great! There 2 swimming pools, a fully equipped gym and a beautiful lounge and rec room. Above all the leasing office have the best people there! Thank you Tiffany, Cynthia and Stuart for making my stay here great. The homes are taken care of well and I love that it is right across a park. Come and visit the leasing office for more info!

Tiffany is an elite of her profession as a Facilitator for this wonderful upscale community. She made sure all of our processes to transition here was seamlessly smooth. You are definitely an asset to Olympus, and I hope you are rewarded and recognized appropriately. Thank you again!

Wonderful team and excellent responsiveness throughout the whole process of rental. Tiffany has been pivotal in facilitating a wonderful experience. I love the facility, the amenities, and the activities for the residents. It is quiet and the residents are all respectful. My family loves living here. The picture below is waffle breakfast the staff made for the residents.

Love living at Olympus! The staff is awesome and super accommodating. Neighbors are kind and patient. Definitely worth checking out if you're looking for a great apartment in the area.

Olympus at Memorial is a great place to live. This complex has great amenities and fun activities throughout the month to participate in. I also really love my unit. It feels more like a house than an apartment. The layout is great and there is a lot of space. I would definitely recommend.

Olympus at Memorial has proven to be the perfect choice for my needs for both work and leisure. The property is situated ideally for the Energy Corridor yet on the network of bayou paths which have continued to be improved and updated for running and cycling. The property itself is modern, feels very safe and secure with two pools - one leisure and one lap. My case was slightly complicated as a foreign national but with the expert aid and assistance from Tiffany Tran, a very capable Leasing Consultant at Olympus, we managed to get over all the obstacles. Thoroughly recommended.

The apartment feels better than I expected. Everything is as clean and beautiful as it was newly decorated. I am grateful to Cynthia for her patient communication and service. When I had something that needed to be repaired, the maintenance staff took care of it the same day. Great community and atmosphere! So far, I like it!

What I love about the property is that it is conveniently located next to a great restaurant and a park/trail that I'm able to walk to. I also love my apartment, floor plan and the neighbors I've encountered are friendly. If I was only rating the apartment and community, it would be an easy 5 stars. However, as some other reviews have hinted at, the leasing agents in the front office take away from what would be a 5 star experience.

During my application process, I don't believe I was treated fairly and was given the run around on the status of my application and was constantly asked to provide documentation that isn't standard for apartment applications. Their communication skills left a lot to be desired. However, I will say once I got past the application process, the move-in and communication leading up to it went smoothly. I've been here since January 2023, and the number of water outages/repairs have been excessive. As I type this I actually have a fire alarm blasting in my ear for yet another alarm test that we weren't notified about. I've also been repeatedly hassled about removing a door mat from outside my apartment which is where door mats belong. I wish the leasing agents would focus more on customer service and making sure water is running than a door mat.

If you're looking for a place to stay, I would still recommend the apartments but I would just advise you to be prepared for the some of the cons mentioned above.

I have lived here for over 2 years and the office team has been amazing! Cynthia is great at assisting me anytime I have questions in regards to my charges.

The worst place i ever visited, here in texas, i had a business to do there, and the front desk they were like treating like are doing us a favor, the worst ever, i called they don't even answer the phone

No, just no. Management for Olympus is the worst I’ve ever dealt with. Many of the tenants have complained about the impolite manager. She does one fantastic job chasing away long-term tenants so they then begin looking elsewhere, me being one of them. Also, she got fairly hostile towards my 70 year-old mother because my mother voiced her opinions about the management and the way they operate this clown show here.

I planned on staying here for another 5+ years BUT I canceled my transfer to upgraded my townhome unit due to BRENDA’S unruly attitude and unprofessionalism—seriously, this place is terrible from my own experience (but I’ve gathered lots of information from other residents and SEVERAL, I repeat SEVERAL, are very displeased with the new direction of this complex.) I have heard that many plan on leaving soon, so expect lots of vacancy for your new home if you choose this place!
Brenda and her inept team of workers are the reason I will never recommend this place again. Just an awful experience. They’re so rude and if you bring up a concern to the office because it wasn’t handled online (or over the phone), they just laugh it off. Don’t plan on having anything solved, this team doesn’t know how to morally problem solve.
I had my package taken by another resident and they just brushed it off; but when I made a big deal about it, the receptionist (that’s what they are) offered to just give me the number to the woman so I can deal with the issue myself. You’re not supposed to give out that information to other tenants, Olympus. Learn the rule book.
Luckily, they did a little work and located my package and found it after I threatened to get authorities involved because my package had medication in it.

I value good customer service and this complex DOES A TERRIBLE job at providing it.
The office let’s us know we don’t matter by not responding, answering, or even doing the basics (like even returning a phone call, for example). You’ll have to chase them down for EVERYTHING. When I needed anything worked on my unit, I would have to ask several times and I had to wait a week or longer for the smallest fix. Every complaint or concern that was given was handled as if I were bothering them.

The maintenance team are sweethearts though, I do appreciate them when I do see them—they made this place (semi) tolerable.

Plus their printer is always out of paper and can’t print out things, so rule out that amenity IF that’s something your looking for.

I am a very understanding and pretty easygoing individual but this place has completely bent me out of shape due to how they run this mess.
If you didn’t already get the jist after all that was mentioned, I don’t recommend this place. It’s so beautiful and it used to have a really nice team until Olympus took over.

Also, these other “5 star reviews” look fake. I bet I’m going to get a response with the “we don’t solicit false positive reviews and focus their energy on creating high-quality resident experience”! LMFAOOOO I CAN CONFIRM THAT STATEMENT IS 100 PERCENT FALSE FROM MY EXPERIENCE AND many other residents I spoke to on the townhome side, alone. This complex is notorious for deleting the bad reviews too. I heard one of the residents want to file a complaint against one of the front office women. I’m curious to what she did. This place needs to be audited and investigated, this really isn’t normal.
Fix your ways, Olympus. Your complex is falling apart with the management that’s “running” this place.

Great place to live in especially with responsive,
Moved in 1 months ago, I have enjoyed living at Olympus at memorial,
The management is amazing. The maintenance team is very prompt,
Remarkable work ethic and professional attitude always demonstrated by Tiffany Tran who handled and resolved all the issues with demanding dweller like me with prompt service and responses.
Agaib Special thanks to Ms Tiffany, for the great information and all the help that she provided.

Martha is fantastic! She is always so attentive and when we pass in the hallways she is always friendly and quick to ask how everything is going. Super friendly and hard working!

Olympus at Memorial offers the best townhouses and apartments for rent in Houston! The management team, led by Brenda, is exceptional and truly sets this community apart. Brenda is an amazing manager who goes above and beyond to ensure that residents are well taken care of. The maintenance team is super efficient and always fixes issues almost immediately, making sure that living here is hassle-free. The community is peaceful, quiet, and well-maintained, providing a serene living experience. The townhouses are modern, clean, and equipped with all the amenities I need. The location is convenient with easy access to major highways and amenities. I couldn't ask for a better place to call home in Houston!

I'm so glad I found Olympus at Memorial and their beautiful townhouses! The management team, especially Brenda, is excellent and makes living here a breeze. Brenda is an outstanding manager who genuinely cares about the residents and ensures that all our needs are met. The maintenance team is incredibly efficient and always fixes any issues almost immediately, providing exceptional service. The community is clean, quiet, and well-maintained, creating a peaceful living environment. The townhouses are spacious, modern, and well-appointed with everything I need. The location is convenient, and the community amenities, including the pool and fitness center, are well-maintained. I highly recommend Olympus at Memorial as the best place to rent townhouses in Houston!

Olympus at Memorial exceeded my expectations in every way with their stunning townhouses! The management team, led by the amazing Brenda, is top-notch. Brenda is a phenomenal manager who goes above and beyond to make sure residents are happy and comfortable. The maintenance team is incredibly efficient and always resolves any issues almost immediately, providing outstanding service. The community is well-maintained, quiet, and clean, providing a perfect place to call home. The townhouses are modern, spacious, and well-equipped with all the amenities I need. The location is convenient, and the community amenities are well-maintained and easily accessible.