One Hour Heating and Air Conditioning, San Antonio TX

These guys are a joke. Don’t have enough time or space to write everything that was done so providing pictures of their work. They put in new system and I wish I would have never used them. This is just a small sample of their work. Might be a small issue but the workmanship is less than zero! Well it’s a good place for a home for the birds that is. What crappie workmanship. You judge

I hired this company during the winter storm because the heat wasn’t working correctly and to expedite it I called them instead of going through insurance. They came out and did their diagnosis, they turned the Ac on to defrost the board outside, while doing so they unhooked the heat. They told us it would be almost $600 for one part and was needed for the heat to work. I never heard from them again! After 1 week with no heat and below freezing temps I went through my insurance and they came out and turns out the heat never worked because they disconnected 2 out of the 3 parts needed for the heat to work. He literally came over and hooked it up and it worked! They tried scamming me to pay them almost $600 for a part that’s not even needed for the heat to work. Let alone we had to go to a hotel because they unhooked the heat. DONT HIRE THEM! It’s been over 2 weeks and I never heard from them after that first visit!

On Time Elmer has always been our go to for all our plumbing needs. Our Technician Austin was super thorough, and professional. He answered all my questions in detail and straight to the point.you really get what you pay for i highly recommend him
Thank you guys!

The senior technician Mike was very professional, friendly and explained in detailed what the plans were and that made me and my husband open to hear more of the plans. I’m glad that I chose Elmer’s and I would definitely refer to my families and friends for the service!

They were very responsive with fixing my heating system. From the receptionist to technician, every one was extremely helpful and professional. Thank you Mr. Oscar for keeping me informed of the issue at hand and for providing top notch customer service!

We had a whole new system installed on 7/25 because our old one was irreparable and ran off the old refrigerant per their diagnostic. In the 1st week of install the ac had 3 service calls besides the install and a late finish that we had to keep reminding them to come out and complete. We also found out they didn't install the UV antimicrobial light as promised. Every time we saw someone new. We asked multiple times for them to come get the unit and give us a complete refund so we could go elsewhere. Lorenzo said he would like to "make it right" by giving us a partial refund and fixing the unit, but negating our service contract. We agreed and said they would have to provide at least the 1st year's service incase their work was still incorrect. That was a mistake. Within the first month we found out we needed a new compressor (even though it was brand new). Then they tried to tell us the new unit wasn't cooling because of inadequate insulation and windows. The old unit cooled fine until it quit, so that didn't make sense to us. Also we had to stay with family until they could fix the ac on one occasion. Before a month and a half they came out for more issues like condensation and unit freezing (literally ice on outer unit). They sent someone else who said the coils needed to be replaced. Again, these were brand new. All the while we've been emailing 2 separate people to try to get the CPS rebate squared away, because they do not know how to write up the invoice correctly. They are the ones who told us we would qualify for the rebate and they can't even produce the proper invoice. As of today the ac still gives off a smell when kicking on and we have never received the proper invoices for CPS rebates. This is the worst company we have ever worked with. We have had issue after issue with incorrect installation and improper fixes on parts. I really don't know how they stay in business.
Edited to add: all techs were nice, however we wish the work was completed with no issue. Jason has been out multiple times and is always great. I do think that if he had done the install from start to finish there would he no issues. He seems to always be finding mistakes left by others.

Joshua and Zack were just here checking on a water pressure concern. They were extremely professional and answered all questions I had. Would definitely use this company and technicians again.

Very professional fast and affordable. I needed help on a Sunday and they fixed AC within a hour.the gentleman that serviced was professional and explained everything. Thank you for your help.

Isaiah was really a pleasure to work with and talked us through all the details around our blocked pipes while also fixing the issue. Would definitely recommend him

Fast, friendly, and professional team. My HVAC system was in sad shape, they (Manny) explained what was wrong with my system that had been repaired many times over the last 20 years, some of the problems were very dangerous, the gas line was not up to code, chances of carbon monoxide poisoning were very high and the old units efficiency was poor at best. My family and home are my biggest investment and deserve to be safe. Now we are thanks to Elmer's crew.
I'm not a rich man and the new system is not cheap but was told that the newer system would practically pay for itself over its life time. Time will tell but pieces of mind that we're safe from gas explosion and carbon monoxide poisoning makes sleeping a lot easier.
I was given multiple choices and prices ranges for a new system and made my choice, they were able to remove and install the new system that day and set up a follow up the next day.
To be honest I did have buyers remorse that night. The only thing that I can think of that they (Elmer) did wrong was not giving me more options, yes more. Things I didn't think of at the time. My compressor and A coil were aging but not ancient, the mainboard (computer) and exhaust fan were about a year old so the air handler and heat exchanger were the true issue I believe, this is what kept me awake last night. Could I of gotten away just replacing that. I'm not sure it would of cost less but that was an option that I didn't think of. I'm sure that repairing my old system couldn't even compare to the efficiency of the new one though just would of liked to know if it could of been done and cost. Do I regret buying this new system.no not at all.just thinking that I might have been given more information on my repair.
These guys are great and would still recommend them just take the time to think about all your options before you sign on the line.

I’m very disappointed on the A/C Coleman unit I bought 5 yrs ago from you all. It’s a LEMON!
Already had three issues within a 5 year span ;
Outside fan motor went out,
Condensation line broke
And then this Wednesday the inside blower fam Motor-unit went out.
Today, I called customer service to address, talked to Don and when tech was done he called Lorenzo on speaker phone, he told the tech that he needed to finish the call and that he will call me later he never did.
Unsatisfied Customer.

Awesome service! Second time I've used this company, and I'm very pleased. Always on time, always friendly, knowledgeable, and professional. GREAT COMPANY! Manuel (Manny) was my technician, and he continues to make be a believer in this company. Thank you!

Johnny was very curteous and professional. Addressed all our concerns and made sure we were satisfied.
Appreciated the time he took to check everything.

There was a delay on our appointment, however we were kept informed about the delay and offered a reschedule. We opted for them to come the same day at 5p, which they did but it was after 5p. The young men that came were very pleasant, apologetic and very respectful. They immediately started their work, very efficient and kept us informed about what they were doing. They completed everything, cleaned the blower, cleaned the air ducts and vents, and installed the lamp to kill mold. Everything was completed in a timely manner. We just need a crash course on the mold lamp. We have been with Elmer’s since it was under a previous owner (Expert Tech) and we have always had great service and all the gentlemen that have been sent to our home have always been very respectful and very informative about what they do.

They fixed a liking water at my ckichen sink. Good job, but they came 2 hours an half later from my appt time. Very expensive, but at the final they gave me a discount.

Young Man was very professional and Nice.he quickly got.to work examining the situation. Then explained what the problem was on how much. All in very thorough and Done quickly.

Isaac did a fantastic job performing maintenance on my ac unit. He was very thorough in going over my options. I feel 100% confident that my AC will have no issues during the Texas heat. Great job!

Your plumber a young man by the name of Joshua was very courteous and professional. He had repaired a leak from one of my pipes. He advised what he was going to do and had emailed photos of his work.

Elmer's took pictures and videos of my AC and ducts. My house is older, so I knew to expect a lot of problems, which there were. I expected it to break the bank, but it didn't. The price was very fair, and they were able to get everything done in the same day.