Orangetheory Fitness, Austin TX

Classes are great but when you decide to cancel your membership BEWARE. You cannot cancel over the phone.even if you are out of town. Even once you cancel, they continued to charge my credit card for TWO months after. Despite calls and emails they don’t call you back. When you go in the manager is conveniently never there. They refused to refund me for 2 months despite us cancelling numerous times prior too. Pretty crazy they never call you back. Thus, the post sales support and professionalism was terrible.

I like this OTF the best out of any of the Austin or Kyle locations. I’ve seen other studios not require masks (horrible! 25 people w no masks in a small room w the door closed. Bad bad bad idea—or have people taking masks off for an extended period of time and don’t say anything) though the city/state requires them for gatherings over 10. And honestly I love the coaches I’ve had here. So many times coaches from other studios will talk nonstop - it is annoying! These coaches at this location explain the movements, alternative movements, make sure your form is correct, and let you do your thing w good music. All while making sure people have masks on! I feel the most safe at this location. I wish I didn’t have to drive 30 min to get here.but other locations should take notes on how this one is run.

My experience here with the instructors was incredible. However this is a review for this specific location, the front desk staff was awful. I’m coming in and am paying for the experience that orange theory has to offer. As a customer, I expect to be treated with as much respect as I treat the employees. The company as a whole should always do its best to work with its customers and provide decent customer service as this reflects the image of the company. The last interaction with Clarissa REALLY angered me and there was no compromise. With that being said I think customers should receive some sort of notification if they notice that I’m still paying for a membership but have not gone in months. I will be talking to corporate and notifying them on my experience here because it’s actually unacceptable. If I could give no stars I would.

Just wanted to leave a review to talk about how well OTF Triangle has done with making me feel comfortable coming back to workout during Covid times. The staff and coaches are always positive and willing to help and make you feel safe throughout your time there. Clarissa at the front desk is always there to answer any questions I have and always very helpful. Love the OTF staff and so happy to have OTF triangle as my home studio.

Orange theory at the Triangle shows little to no remorse or sympathy for any of its long time members during hardship, and while Orangetheory was once valued in my eyes, it no longer is after learning the circumstances of what OT calls "proper procedures" meaning withholding money from college students who have been forced to leave town/lose their jobs and not even have the opportunity to participate in a class for the past month. I will spend my time doing business else here and I advise you to do the same. Try equinox, I've heard great things.

Coach Eli is fantastic. He’s funny and makes working out super fun. His music is bopping and he’s sooooooooooo handsome. ThAts icing on the cake.

Classes are great.

The dishonesty with cancelling a membership here is extremely frustrating. I was lied to by multiple times by management and front desk staff. I've basically having to pay for an extra month of classes and am finding out 2 weeks in that they can't refund my account, although they said they would refund me my fee and call me if there are any problems. Neither happened.

I tried so hard to get to my first class 30 mins ahead of time but rush hour and parking were not in my favor. Still, I arrived at 6: 18 only THREE minutes past the arrival time. They would not let me in. I already know what a heart monitor is.the orientation definitely could've been done in 27 minutes. It isn't customer friendly at all. Horrible customer service. I was told I will not be charged for my visit, which seems obvious, but reading these other reviews makes me doubt that. Refusing someone who is three minutes late (to a thirty minute early start time, mind you) then charging them seems very shady so fingers crossed this business hasn't stooped that low.

I love OTF. I used to hate going to the gym, now I’ve been coming here nonstop for more than a year. Motivation provided by the coaches is unsurpassed!

Waitlisted for a class, no confirmation was given that I was accepted in any way, and was charged for a class. Asked for the credit back, refused; full refund of my purchase of class packs, and refuses. Called back three times for the “refund policy”. L, twice with Talia and one with Brian. Direct violation of UDAAP and will be following up with the corporate office.
I hope you improve on the communications and follow up.
FYI if anyone wants the free try session: my first “free” class was paid for with my class pack.
Coach Eli’s sessions were awesome, but the policies are.questionable

I joined Orange Theory last month and have already started to see results! The workouts are challenging and always keep you active but I feel very accomplished at the end of each one. Definitely would recommend OT to anyone looking to add some intensity to their workout routine!

This is my favorite OTF location! The coaches are great, the studio layout is large enough for even 3G classes, and the studio assistants are always welcoming.

Motivational coaches, workouts and music. Each workout is different and pushes you to the next level.

The OTF Triangle is by far the best fitness family I could have every asked for! The coaches and desk staff are incredible and definitely make this location stand out above the rest!

Love OrangeTheory Triangle! My home away from home. Awesome coaches and staff and a great, well rounded workout.

I started attending Orangetheory Fitness a year ago and have seen incredible results! The upbeat coaches and intense workouts keep me coming back. I'm happy to say that through OTF, I've added high energy exercise to my weekly routine and reduced my overall stress levels.

I have been to 5 different studios and this place does not take care of its customers. I was with two other friends (who are both subscribers) and one of our friends was coming for the first time.because we told him it was amazing.and he was there 20 minutes early and they did not let him in! We all drove together so we all had to leave and I lost my credits. Horrible management. She was rude and does not care about the customer.

The manager/staff was anything but helpful. I showed up and it took a long time to get registered and they refused to let me do the class. They kept telling me “it’s policy” “it’s policy”. Seems like a pretty stupid policy. Why would you start signing someone up and everything only to essentially kick them out of a class. Never coming back to this location again. Dear manager, you could do a lot better.

OTF triangle got me in the best shape of my life! Since I've moved out of Austin I've missed it so much. Special shout out to Josh and J2, but just because they're the coaches that I got to know the best doesn't mean that the other coaches aren't kick ass as well. I never had a "bad" class in about 8 months of going. I'd highly recommend Orangetheory to anyone looking to get in fantastic shape and have a blast while doing it.

I would recommend OTF to anyone who wants to better their fitness and burn calories in less than one hour. Coaches are super cool and support staff makes it easy. I have enrolled myself in weight loss challenge and have lost close to 7lbs in three weeks. Come and join rather than reading this post.

Update: it’s Jan 2018 - I have lost close to 40 lbs in last 14 months with OTF - have crossed more than 180 classes and I am still absolutely loving it.