O'Reilly Auto Parts, Fort Worth TX

My son was told he could return an item and brought it back to be told he could not. This was his third time to O’Reillys. He went the 2nd time to make sure he knew what he was doing. That is when he was told to bring it back if it didn’t work. That is not good business.

This is a great O'Reilly's. There's a gentleman there named Barry and he is fully versed and all of their product. He has helped me out multiple times and always gets me what I need.

Very bad customer service. April the employee is a joke and does not do her job. Then is very rude when you try to point out the facts. I will be calling Corprate first thing Monday. Go someplace els to buy your parts.

Went in and Lindsey was AWESOME she had answers to all my questions and she even told me some stuff I was not aware of on my truck! You go girl! Thank you again

Always a good experience. Dusty is very knowledgable and has saved me time and money ordering what I need the first time.

The store is very clean, the front end is stocked well, and the staff is eager to help. Good store!

I give them 5 star because they always make sure they have a part for me an if they don't they will find up.

I stopped by today after work desperate to buy a fan for my vehicle because I had just been let down at auto zone (usually my go to place). Unfortunately the "mechanic" who worked on my car told me that a fan was what I needed since my AC isn't working and its only blowing hot air. Anyway this nice employee (sadly I didn't get his name) walked out to my vehicle actually looked under the hood and got hands on to best help see if the fan was out etc. And he even recommend I wait and get a new opinion before spending money on parts and I just thought it was kind. I didn't even get that kind of service from auto zone so I was happy I will be coming back for all my future auto part needs.

I always go to O'Reilly auto parts for everything automotive related. If they don't have a part they will order it for you, and returns are extremely easy. They can look you up via your phone number and have always been courteous, helpful to an insaine degree, and are great at supplying answers to my exact need. I have rebuilt a couple antique cars, from the Piston rings out, using only O'Reilley's.

I sometimes shop local parts places after researching what I need and comparing my needs to their product offerings, which are often desperate. At this particular O'Reilly's, however, staff were uncommonly helpful. I may be going back there. How refreshing!

Helpful staff. I wish auto part store would put callers on hold when the desks are slammed. No reason to make people wait who are in person. Just my 2 cents.

I’ve been to tonnnnns of auto part stores and this by far is the best I’ve been to. Very helpful and prompt staff. They actually know what they are talking about which is not common when going to most auto part stores! I didn’t even buy anything and they still helped answer all my questions with a great attitude! Next time I need something for my car I will definitely be back here.

Based on service alone, this location is easily a five. The limited products and availability, however, mean that I find myself going to other stores to find what I was missing. On another positive note, it is a slower location and you rarely need to wait in line, making it fast to get in and get out.

The people got what I needed. Good parts can't say so much for AutoZone tho their stuff is garbage.

Friendly staff, checked the check engine light for free. Weren't pushy in any way to buy stuff I didn't need. Made some great suggestions from their personal experiences with similar issues and how they resolved them.