O'Reilly Auto Parts, Baytown TX

Sales agents new what I needed and sold me the parts and I was in and out the ladies did great

This location is the best! Everyone is extremely helpful & welcoming. Chris and Amanda go above and beyond for their customers ️️️️️

Luis went above and beyond to help me w my classic Cadillac. I cannot recommend him and this place enough!

Great service. Marc helped us and earned our business not by selling us things like a salesman but by helping us with our car and providing potential solutions. I felt like I wanted to take better care of my car and I wanted O'Reilly Auto Parts to be a part of it by the time I left.
Definitely earned my business.

Not sure if it's new management, however what I can say is the current staff working there is completely inept and absolutely incompetent when it comes to pretty much everything. Every time I've called up there recently, it's been a 10-15 minute hold time, and that's if, and I'll emphasize again, if they even remember they put you on hold. I've literally been using this as my one stop shop on over the counter parts for years and have probably spent well over 10,000 dollars here during that time. I now go to north main despite it taking more time to get there, but I simply refuse to do business at this place anymore, it really has turned into an absolute dumpster fire establishment. Shout out to the 2 white guys who used to work there, one with glasses onr without, longer hair, probably late 20s early 30s, you guys were the reason I did business there. I'm glad you guys found a better gig. Peace.

The district manager Oscar Medina is racist and very disrespectful, he blames his hardworking employees for things that they never did. He has his associates come to the store and plant things on employees and either writes them up or fires them. Multiple times I’ve drove by the store maybe 11 or 12 in the night coming from work and him and somebody are always there. I’m not gonna spend money where they don’t value their employees they are there for you not be treated like trash

The Ladies really went above and beyond to help me this morning, I needed a battery and a new negative cable for my 1998 Honda and they let me borrow the tools I need and helped make sure it was done right. Thank you, Thank you Ida, Gloria and Crystalene (I'm not sure I spelt her name right) Y'all were my angles today.