O'Reilly Auto Parts, Lavon TX

Boo non helpfull 1 is to many stars. They need to tear this place down and put in a mcdonald's.

Got me the right part. I'm glad I brought the defective part. Gentleman at the counter went back after looking at my part and what he first brought out.

Friendly folks who are great at helping. It's also handy that it's such a close location. I can run over and grab that needed part and be back in 30 minutes, so I don't lost much time when in the middle of a project.

Wow. All I can say. I went to pick up a prepaid online order. Waited for 15 min while another customer who called into the store was helped> who called after I was already there for a few minutes. Not a super huge deal but someone needs some instruction on customer service. Her name is Cee. Then after that asked me for my ID, could be store practice- but nothing in my email or on the website that I saw- but irritated me to go back to my car and get it. The worst part was that neither employee even offered to help with install. Don't think I will be back unless I'm desperate. Some people just do not care about customer service. And this is supposed to be the professional people place. (slogan).

I asked for over the phone payment they said they do have but don't provide it due to security of the costomer

First of all, I really enjoy going to O'Reilly auto. But this time, it was just not good. Apparently, they do price matching, but if it's too much of a difference, they won't do it. I wonder if they get the concept of price matching for the exact same product elsewhere. I also called another store (Royse City) and they don't price match oil at all now. I guess customers were seeing oil was cheaper at Walmart and asking for a price match to avoid another stop. How about if the price is better somewhere else for the exact same product, maybe just change your price altogether so you can sell stuff.

Been there twice, both times, best, knowledgable service I've received from any business since before COVID hit.

It's okay they had what I was looking for but you wait inline to long to check out and they have plenty of staff in there standing around

1 employee refused to check me out and i had to wait for another employee. He just stood around looking out the window after looking at me. I live 2 minutes away, will now go out of my way to autozone or walmart instead