O'Reilly Auto Parts, Midlothian TX

Order parts twice and both times when I went to pick him up they were not there no proof of order the person helping not friendly no effort to try to find the parts I'd give a five-star every time but this time these last two times I have failed and don't even care a different group even when I'm asleep and in between the Isles very sad day for O'Reilly can't stand AutoZone place my order they had everything right I don't know what's going on with O'Reilly

Ordered a fuse twice, that never came in, and never was called to advise it wasn't coming. I was given multiple promised delivery days and on the days would go to get it, just to find out it was on backorder both times. Finally had to order the fuse online.

Cylinder 2 misfire on my vehicle, Al, the manager, acknowledged me within seconds of coming through the door and really helped me with everything i needed to get my car running perfect. Great customer service. Knowledgeable staff. Thank you guys.

Clean store, helpful staff. Unfortunately they did not have the one product I was looking for in stock.

I came into your store in Midlothian, TX about an hour ago, you were not busy, two people were working, one was helping a customer with a battery, the other was looking at reports of some kind, neither one even acknowledged I was there. All I wanted to buy was an upholstery cleaner, I was going to Walmart, but i thought, I am right in this area, but to not even be acknowledged by either person, to have the other one studying reports and not even bother, I put it back on the shelf and left. I am a former multi-unit manager in retail, this was poor display of customer service, and sorry guys, i wont be back.

Somehow they've always managed to hire friendly people and they always have whatever I need. Thus tgey've had my business for almost a decade

I have been into this O'Reilly several times and the staff is always really nice and helpful.
Thanks for the help.

Some of the employees seem to be preoccupied with other things on their mind other than job if you want to order something they may ask you 3 4 or even five times what is the part number some of the employees are very friendly and helpful some have attitudes I have been too much better O'Reilly's Auto Parts but overall I would much rather buy name-brand parts from O'Reilly's then I would from AutoZone.

Clinton provided excellent customer service. Beat the price of the competition on a battery and was very empathetic to my situation. Thank you Clinton!

I have only been here a few times but I haven't had any issues. They had a particular oil filter I needed for my mower that autozone didn't have. I will say their customer service is better than autozone but autozone has a better reward program.

Staff doesn't know anything about vehicles in general. Staff also acts as if they would rather not be there and that you are bothering them if you ask them to look up a part. For us car guys that ask for a specific part they won't even look they just say "yeah we don't or wouldn't have that part" I'm done with O'Reilly's is AutoZone for me.

Everyone is usually hanging around in the back. Then they don't seem pleased when they have to come to the counter.

Rudest bunch of ass holes I've ever dealt with and don't have a clue what there doing! They act like your an inconvenience just by walking in the door and they damn sure don't want to do there job