Otter Self Storage, San Antonio TX

Where do I start. First, I would NOT recommend anyone rent from Otter in San Antonio, Sinclair. The OnLine App process is flawed. No where are you allowed to upload your personal insurance info and THEY WILL Charge you For Their insurance. Its later they will provide an email address to send docs. No reversal/refund once they charged you. Lesson learned. Second, since this site has no personnel on site, you will not be able to inspect what you will rent. My unit is in a hallway with no working light. Three separate calls on three separate days and still no working light at my unit. It is dark in that hallway. Take a guess as to how long I will be at this site renting from this company?

Had over $2,000 worth of items I bought throughout North America in unit #351, It was all stolen within a month of having the unit. This was definitely an inside job. Not even a month later I get another call saying several units were broken in to luckily I had already took’n out my bench press which the thieves didn’t take lol. I had insurance so I basically got my money back but some items we’re not replaceable. Just avoid this place cuz clearly the Canadian owners aren’t really putting any well funded money into this place. Farewell

Horrible horrible horrible! Since Otter Self Storage became the new owners I have had nothing but issues! Particularly the facility on Sinclair. I have not been able to access my units for two weeks due to the gate repair issues. And now the break in has caused another delay where they are not allowing anyone in even 24 hours later. And we don’t even know if our units were broken into yet. We have to wait another 48 hours to find this out. This what happens when you have a contactless type of business. It doesn’t work everywhere! No security on site ever!