OYO Hotel Killeen

Horrible place, very dirty & disgusting! The pictures on the internet do not match the room. The area is not the best either I wouldn’t stay here if it were the last place on earth. I booked a room unaware of the situation soon as I walked in i noticed roaches congregating in the middle of the floor, stains all over the walls, bathroom floor, shower and sink was filthy floors & curtains were stained too. I couldn’t not take the disgust so I left went showered at the planet fitness & slept in my car for the night.

There was no stay. I prepaid for 2 nights online via Priceline. The room was for a homeless youth whom sent him in a lyft to the location.

When he arrived he was told that a $100.00 cash deposit was required. Cash was not mentioned anywhere in the Priceline itinerary only that a credit card may be required for incidentals. I called the clerk and literally couldn’t get two words out without being interrupted and eventually hung up on.

This man was clearly not intending to give a room to the youth from the very beginning and I fully believe that his race is the reason. I still showed up to the hotel with the cash, the clerk then said that the youth was “rude to him” so he will not check him in. He also threatened to call 911 on me for demanding a refund. With the exception of the time that I was being interrupted And hung up on by the hotel clerk I was actually on the phone with the youth and the ONLY thing said was “this is bullshit” regarding the additional undisclosed cash requirement. Hardly a reason to justify stealing the money I paid for the rooms.

There just so happened to be 2 police cars in front of the property attending to another matter. So I waited until they finished and asked for help. Explained what happened. One officer tried to convince the clerk to let us check in, to no avail. While he was doing that the other officer advised me that he has had this exact complaint many times with this hotel. Although he didn’t admit it, my guess is the victims were all black. He also agreed that what the clerk is doing and what the hotel gets away is absolutely bullshit…but there is nothing that they can do about it.

I ended up not even staying here and they refuse to give me the refund they keep telling me to call Priceline since I booked my trip through them, but Priceline keeps trying to get a hold of them while I’m on the phone with them and they never answer I’m sure they know exactly what they’re doing

Okay just call this hotel it says on the website that they allow pets they doesn't describe what type of pets so I drove all the way to Killeen to get towed that they don't allow regular dogs it has to be a service dog so I drove all the way here to be told that yes if you want to know this place is a scam with false advertisement

So online, rooms say 50, I got hustled and paid 65, she originally wanted to change 75, but for 75 I could of gotten a room at Motel 6. Don't not recommend.

I don’t want to give this place a star but don’t have a choice. The gentlemen that first came to the window said he had to get someone else so I wanted. Another guy finally came after a bit. He didn’t seem to know much about his system, but he got it done. So we get to the room and there are no sheets, no blanket just a mattress with two dirty pillows on it. And the smell was horrible. I defly didn’t stay, I went back to the office and requested a refund and left. Would NOT recommend at all.

SCAM ALERT! We booked online but once we arrive to the hotel the man told us we had to have a 108 cash deposit he couldn't accept card. Don't waste your time ir money didn't get a room and didn't get a refund

We’re not even staying here at all because the rooms are trashed and we gave him 100$ deposited he wanted 9 more random dollars and now after my husband watched me give him 100$ he came to our hotel room and knocked on the door saying I didn’t give him the 100$. So we then went to watch the security cameras to prove I gave him 100$. This is absolutely ridiculous for being so late and having a one year old.

This place has roaches. When my wife and I stayed there we had to buy bug spray because she wouldn't sleep unless we sprayed for bugs first

They were really shady. Tried to charge us for extra taxes and fees. When we proved that we had paid through booking.com they then overcharged us for our kids. We had to go back through Booking.com to get a refund. Booking.com did and excellent job. OYÓ was terrible.

1st I Tried getting ahold of them them for 3 days straight at different times To inform them that I would not be checking in until midnight because my plane wouldn't land until 1130 But no one would ever answer the phone. So at midnight when I got to the hotel they stated that I would have to pay a $100 cash deposit I explained to them I didn't have cash but I have my card with me and they told me that I could use my card only if I paid as a walk in which would be 30 or $40 more per night and I explained that I had already paid for my reservation through priceline so why would I have to pay again and they told me that that's just the way it is needless to say I walked away and pretty much didn't have a room to stay that night.

Nastiest Place I have ever stayed, room smelled like it had not been cleaned, spoiled food left in the refrigerator. Charged For The Dirty Towels that I didn’t even touch, we brought our own sheets and towels the smell was so bad our own things smelled horrible after leaving. I cleaned the room mopped the floor and it still wasn’t enough too get the smell out. DO NOT STAY HERE DISGUSTING. The pictures the post are false.

They will steal your deposit that’s why they make you pay in cash. They go into your room when you are not there we caught them saying they were there too take trash and towels yet our trash was still full.

The rooms are nasty they try to over charge on everything cause we went through booking.com so they tried charging us extra money cause our children were over 12 just a horrible place to go

DOES NOT LOOK LIKE THE PICTURES! Everything was dirty. Sheets were dirty with holes. Made me appreciate the other location more.

The room was disgusting and falling apart, there was no wifi at all in my room, and they overcharged me way more than my booking. Avoid if you can help it.

Dirty had roaches and had to pay deposit in cash called OYO customer service and hung up on me when ask to resolve issue worst experience ever!

If I could give a negative ten these scam artists need it. Just read all the reviews and you will see what I and others have experienced with these jokers. Even at 10 dollars will not be paying the bedbugs any more visits.

I have so many bed bug bites. Couldn't switch rooms according to desk. Couldn't even get a new blanket. Such a shame. Front desk denied having bed bugs but based on the state of my arms, chest, and ankles, I wholeheartedly disagree. Didn't get a discount or refund. Was told they would call pest control on the following Monday and there was nothing they could do. Worst hotel experience, by far.

I booked two nights and I cancel one at the window they told me I had to call Expedia because they were the ones booked it so I called Expedia and I explain to them that I was not happy with the rooms and I cancel one night so now Expedia keeps telling me that the Hotel a Steel in them that I spend two nights in there and they don’t want to give me my money back for the one night