OYO Hotel San Antonio Lackland Air Force Base North

Management is very friendly and helpful and curtious.we were there 2 nights and it was not cleaned, only had 2 towels for 4 people.the location to get into the parking lot was not very friendly but over all the experience was good.would stay again if i needed to,

Has always been comforting there rooms nice clean and special request are given to you. Price great have booked several time it's all great peaceful

I WAS ON VACATION WITH MY FAMILY AND WE STAYED HERE FOR MY BROTHER'S GRADUATION AND THE TRUTH THAT WAS NOT BAD AT ALL AND MORE FOR THE PRICE JULY 4/7,2023 AND THE SHEETS VERY GOOD AND VERY WHITE AND THE BATHROOM ARE VERY CLEAN AND VERY CLOSE TO LACKLAND AFB BASE ONLY 4 MINUTES AWAY

Bob umi is a good worker and have great customer service thank u bob umi I’ll will see y’all again Joe Delatorre

Management unprofessional when speaking to guests, roach infestation in rooms, pool isn't up kept during rainy weather, rooms are not as seen online, they have druggies/homeless that will snoop around the hotel for items to steal from guests, then will watch you be stolen from and not assist you in taking care of the problem, honestly.they probably fake over half their reviews just to not drop under 3 stars. Those who have given this a high rating were probably able to book front side rooms. Those are the only decent rooms on the property and only if you're in those rooms, are you treated properly by management. The back side is kept messy and sketchy looking from lack of cleaning on property to the point myself and the father of my child would get fed up, and clean the property up some ourselves where we stay on it. This is a horrible and very unfriendly place to stay. They don't care about safety or security hazards to their guests. If you ask them to replace a broken lock on the door they refuse. Even if you offer to do the labor yourself. I will NEVER recommend this location. Look at others ones you'll probably have a better stay. Not to mention they are guilty of false advertising due to the fact they do NOT offer breakfast as they say online.

-Unprofessional managerial staff that will make women guests feel uncomfortable and or will speak in the most Unprofessional manner possible when talking to a customer

-Unprofessional illegally working cleaning staff who is VERY rude and will even threaten guests

-room service walks in weather your decent or not I've heard many reports of how they've walked in on sexual acts between couples and didn't even apologize or offer incentive for their massive mistake

-roach infested

- dirty rooms because the cleaning lady does NOT clean the floors and bath tubs properly do NOT wear white socks on these floors

-I have not been offered room service for my room ONCE in 3 years of staying here nor was I ever offered any cleaning items to maintain it myself

- I opted out of their dirty towels and sheets, covering the bed in my own blankets, because the female manager purposely made sure she gave me stained sheets and cover for the bed

-All in all unfriendly and unpleasant staff working this location so if you don't take kindly to rude and Unprofessional behavior do NOT stay here

- they've left the shower in the room I've been in leaking for over 2yrs now

-they've refused to fix my door knowing it is a safety and security hazard. Even when told we'd do the repairs ourselves. We would get locked inside the room by the door frame and panel for the door to click into. We informed them of this and they did nothing to repair the problem and tried to blame us for the damage caused by us having to force our way OUT of the room. Which would of killed us had it been a fire emergency!

After staying in the room got bit by bugs went to show manager and showed him bites (8) on my arm, also had bites on my body which could not show due to location on my body and he was rude and kinda smirk. He gave me my $20 deposit and said bye. I will never stay there again and intend to contact our (all) local newscast. I felt he could have given me not just my deposit but at the minimum half of my room payment.

We're about an hour away and our room gets canceled. They still charged our card the "cancelation fee", which was the full amount. So we basically begged to at least have our room. We called the front desk he stated " that is not my problem. So we contacted customer service and the said they could not help us, either. We had to book another hotel at the last minute. I am definitely disputed this with my bank. NEVER EVER RECOMMENDING OR GOING BACK.

Pictures were extremely deceiving. Smelt horrendous. Asked for a refund and was denied. DO NOT STAY HERE.

I been here 8 days straight can't say nothing bad about hotel clean always keep up with there day to day house cleaning happy customer highly recommend.

It was okay. There was no room service in the time we stayed however. Not once was the room made up which I would assume is standard in a hotel. The rooms when we got their were pretty clean and well made however. Check in was pretty easy and is open pretty late which was great as our flight got changed so we didn't arrive until much later than we were planning. Check out was easy as well we just left the keys in the room as we had a very early flight to catch. Pretty far from the airport and a bit of an annoying drive to get into the building as it's near a one-way street. Was close enough to the air force base where we were visiting my brother. The last night we also had some rain water come into the hotel room and leak from the roof between the room and the bedroom which was so annoying to me as a light sleeper as it kept me up. The room itself was a nice, it had a mini fridge and an air conditioner that we could set to any temperature we would like which was great as some places lock the ACs temperatures. Overall it was an okay experience, definitely not the worst experience I had or the best. Was a pretty quiet stay which I found to be a plus. No one was really noisy during my stay.

Me and my family felt insecure in this hotel. The room had smells of smoke and the attendants were not friendly.
It was cheap, but not a good experience. I won't stay again.

I made my reservation for 3 adults and was charged extra. I paid in advance and when I got there it was like being in the ghetto but it was close to the AF base and I just needed it so I could take a shower and catch a couple hours sleep. When it was time to shower there were only 2 towels left n the room. I booked for 2 days but stayed 1 day and left. I didn’t even ask for a refund. I do not recommend this hotel.

I actually opted out of my stay here. I didn't like the look of the hotel as soon as I saw it. We opted to stay elsewhere.

Property cancelled my reservation days before i was there. Still charged me for the room and when contacting customer service no one could help. Wouldnt recommend

Rooms were presentable and fairly clean but need some TLC. Man at front desk was a little rude at check in but the lady during check out was very nice. Location is not on the better part of town but we had a good night's rest.

I wore white socks while in the room. Even with little movement, the bottoms of my socks ended up horribly brown. What looked clean was not at all.