Pampered Pets Salon & Boarding, San Antonio TX

I had an appointment at 0900. And there is nobody here. Nobody answering the phone. Building locked up. Waited till 0930 and still nobody here. Very unprofessional way to do business. Very unhappy!

Wonderful salon with talented, gentle, nice groomers. My dog was super happy and looked absolutely stunning. Also, their prices and scheduling were very reasonable. I worked for many years at 4 different grooming salons and was more than pleased with everything, but most especially the cleanliness of the salon, great attitude of the owner and groomers, quality of the cut, and how happy and comfortable my dog was with them when I picked her up. They were also really nice to me as well.

I loved that they had same day availability. They were very friendly and they made me feel comfortable leaving my fur babies in their hands. They finished within the time frame they gave me and I absolutely loved the job that they did. I think the price I paid was fair and I will definitely be going back again.

They are absolutely great and take care of our dog - Bailey - as if she was their own

*update, a year later - they don't do walk in nail trims on Saturdays, only Tue-Fri until 3pm. People are usually at work these hours! They used to be very accommodating with last minute requests but not anymore. The last time I was there I had to ask to have Bailey's nails grinded (that's how they always did them), not just cut when I picked her up from being there 4 hours for a bath when they initially said it would be about 1-1.5 hours. Seems like new owners but they state they are not.

They always do an amazing job with my kitties! They install and remove claw caps, as well. Thank you!

They do a great job with my two German shepherds. And are affordable!

I am having to take a star away because they don't answer the phone. Not sure how much business they are losing but I imagine its a lot.

EXCELLENT place to take your pets. We have been taking our goldendoodle there for over a month. On a saturday, she rolled in burrs. I thought there was no way I was going to be able to get her in on the busiest day - and they made room for us!

Our pups love to go there, they are always so nice and professional. This is a great place to take your dog - for sure!

They were able to take in a dog I rescued from the streets the next day on such a short notice. They were very nice and kind with the dog and with us customers as well. Pricing is fair and affordable. Our rescue came out looking and smelling clean after her appointment. I will continue to use their services.

They always take my last minute appointments and never disappoint. My dog is always looking sharp after a bath and deshedding. Very affordable as well. Great owner

Everyone here is always so nice! I've been taking my lab and aussie there for almost a year. My dogs always come out looking nice and smelling great. I would recommend over petsmart any day.

I brought my dogs here before and the service was good. My most recent visit, however was not. First off, I called multiple times one day and had no one answer and you can't leave a voicemail due to it being full. Then when I am told I can show up at a certain time I am told it is closed when I get there. Dropping off my animals was going ok until the woman pulled my pet hard by the leash and my 2 dogs were done quickly, it just seemed so rushed to get it over with. As I am notified to pick uo up my pets, I get there with a bill $30 more than I was expected. I was never notified extra costs were added to my bill before my animals were taken to be groomed nor on the phone call when they were ready for pick up. Its so sad that before service was good and not anymore. Im not sure if I will come back after this experience.

I absolutely love this place. We have brought our 2 small dogs in for grooming several time, and they have done a great job. This time around, we brought in a crazy old cat (lol) and they were amazing with him. We will continue to use their services and will recommend them to everyone.

The new management here really knows how to operate a business. The staff are excellent, and my pups have never looked better!

Never bringing my dog here again. I took my dog in at 11am. She was finished grooming at 1pm and I didn’t get notified until 3: 15. Which is school pick up time. I got there to pick her up at 4: 30 and was charged a late fee. They had 2 numbers on file and they didn’t call either one or notify anyone of any late fees at the time of the call. I even advised them that it would be an hour before I made it to pick her up. Terrible customer service. And to top it off, they didn’t even bother trimming the fur on my dogs head.