PANDORA Jewelry, San Marcos TX

Ashley was super helpful. She was professional, knowledgeable and patient with me. She provided solutions for alternatives to the Texas charm I wanted which is no longer available from Pandora. The personalized engraved charm we ultimately settled on is perfect. Thank you Ashley you made my day.

I went in to have my bracelet cleaned, and they were a bit busy. Which allowed time to look around. My friend, who was with me, found two beautiful rings she had to take home with her. They were her first Pandora prices and won't be her last. The ladies working there were so friendly and kind!

The wait was sooooo long and this specific store didn't have a lot of what we were looking for.

The sales associate went above and beyond to make sure my daughter's 7th Birthday was special and made sure she got exactly what she wanted. Beyond pleased with her service and the location as a whole! 5 star service

I love Pandora! It's my guilty pleasure. I love this outlet. We drove 5+ hours from Ft. Sill, OK to come because it's one of the few places you can still find pieces from the Essence collection! The first lady that helped us was amazing and super helpful, the second, not so much. When I go, I expect to be taken care of by one person and I expect their undivided attention. Because I've spent thousands of dollars on my collection and this is a love I share with my daughter and my sister and now my mother as well.
I never go in to browse, I always shop till I spend every dime of what I've saved for the experience.

This store is always clean, the lighting is perfect and when you can get the right customer service person that person is always very patient and helpful.

Terrible place to shop, the employees are clueless and the billing process is the most inefficient that I have ever seen.

I would give the store a 0 stars if it was even possible. For one the two ladies working on a Thursday evening did not greet or keep track of the ppl coming in the store, I walked around not even knowing where the line was. I was skipped by a couple that came in after me. Really bad customer service and no control over the line.

The staff was nice, but the store was so cramped. I felt like a hen in a chicken coop with that much staff and customers in such a small area. Covid is probably having a field day in such a limited space. On the plus side, my wife got the necklace she always wanted. Dreams do come true! 5/5

Went today to buy some charms with my mom and we were helped by Destiny.she was great! However, Michelle (not sure if she was the manager or just an employee) was so rude. My mom and I were standing over a case looking at charms on sale and she comes over to the case and asks us to move and give another customer space. We said we were looking and she just gave us a look and basically ignored us. Then, my mom overheard her talking to another customer about us. Rude and unprofessional! Horrible customer service.

I bought a charm online on Pandora to pick up in store for free, but when I got there the sales associate said she had to ring me up for it again in store and “the charge on my card from the first purchase would disappear in a few days. ” I asked her if she was SURE of this, because I’ve never heard of needing to be charged twice in order to pick up something I ordered online. I tried explaining to her (her name was Martha) that I already paid for it online and I showed her the order email, but she refused to give me the charm unless I paid for it again. I ended up paying for it and I left, but I kept the receipt because I had a feeling this wasn’t how it worked. Lo and behold, two days later the original charge processed and I was indeed charged twice. When I called the store they told me to just “dispute it with my bank”, but my bank won’t dispute it without sending me a new credit card and I don’t want to have to go through the process of getting a new card for no reason. I’ve been trying to get a hold of the store again for two days now and no one is answering the phone, I’ve called 12 times throughout the day today (really. 12 times after looking at my call history.). This is absolutely ridiculous, especially since the charm was $80 and to be told to just call my bank to have them refund me through a dispute is not a solution. This store is 35 minutes away from me and I really don’t feel like going all the way back for this, but I guess I have to since no one is answering the phone.

Would have loved to have gotten IN the store today but this location decided to allow a NON paying customer to be in the store sound a LIVE stream while dozen people wait in the sweltering TEXAS heat!
Not a good look at ALL!

Every time i come in to this location the ladies inside are always so helpful. Jamie has been my favorite by far though. She makes it a point to remember her customers and what they buy so that later she can ask how you like them or show you new charms to go with it.

I love Pandora and their stores but the one at the Premium Outlet in San Marcos is the worst. I went there several times in the past 3 years and it’s always the same. Staff there just don’t care regardless if they busy or just standing there doing nothing. It’s a shame as it does not represent the brand or the other branches.