Papa Johns Pizza, Bonham TX

I placed an order online for this location, and when I arrived to pickup my order the lady at the register said she couldn't find my order, I showed my order and proof of payment "bank withdraw" but was told they didnt have my order and wouldn't help me. I was told that because something I ordered, they didn't carry it, so it placed my order at the Sherman location, which is 30 miles away. Then, while trying to get something figured out, some guy with long hair came to the counted demanding I leave the store.
So, here I am, no food, $22 less in my account, and an extremely bad taste in my mouth for Papa John's. That really sucks! I love Papa John's. I travel nationally for my job and can always find a location and have NEVER had an experience like tonight's.
My suggestion is figuring out why this happened, fixing it, and for God's sake, make that boy put his hair up and out of the prep area. That's gross.

Disgusting! Ordered online and paid online, order took over an hour. I can understand being busy and being behind. However, the staff was extremely rude, never acknowledged any of the customers waiting. They did ask if the cowboys game was over, then showed general disappointment that it hadn’t even started. The entire staff were completely filthy, looked like they hadn’t showered in days or changed clothes. The guy with a beard cussed constantly, even to phone in customers. Now to the pizza! As I waited 45 minutes in the lobby, now an hour after placing order, one pizza was already done just sitting on the shelf. The pizza was stone cold and wasn’t even cut. It was a stuffed crust and the cheese was like a rock. They also couldn’t complete my order and they claimed not to know how to give a refund. The hamburger meat tasted weird, over 3/4 of the order went in the trash and we ate cereal. I’ll never use Papa Johns again.

The puzzq tastes nothing like papa John's. The owner or manager has opr3d foe cheaper ingredients. They're using cheese filler for the cheese. Cheese filler is used when the cost of real cheese is real high to offset food cost. Well they're just using straight cheese filler as the cheese. It's unhealthy and I'm calling the health dept. The last pizza we got there i found a long brown hair on it. Ewe

I’m normally a papa johns fan but that all ended tonight. I was craving pizza so my wife ordered me a meat lovers pizza online like we normally do when we order pizza. It took almost an hour to get it which isn’t the end of the world but when I opened the box not only was it a supreme instead of a meat lovers it was overcooked to the point of almost burnt. DONE!

This place is trash! I gave papa johns so many chances and I’m done!
You don’t mess with a pregnant mama in the heat and mess with her food.
I ordered 2 6 piece wings and large pepperoni pizza.they called me and told me on the phone they only had one 6piece wings left so I told them I will take the other 6 piece and some breadsticks. I got to the store and they tell me I can’t get any wings and they just gave me a full box of burnt up breadsticks. To say how mad I was is an understatement.
This place is straight up trash never coming here again.

Very disappointed this is a fairly new Papa John's and you hours and delivery information are wrong. I was able to complete a whole order to be called and told I wouldn't be receiving my order. I'll stick with dominos and pizza hut as I have in the past!

Tried to order online but the online ordering had a payment malfunction. I tried 2 different cards and went on my phone, and it wouldn't go through. The in store rep stated he wouldn't take the online order over the phone and to call customer service to get the online price. I was just trying to get lunch ordered I gave up and went to pizza hut online

We order pick up. The app lets us know when the pizza is ready for pick up. It works great.

Counter help needs to learn how to make the correct change! Other than that it's all good

My wife and I stopped by this location last night and ordered 4 XL pizzas 4 orders of 16 PC wings garlic bread and more, My issue was not the food but it was the staff, the staff was unprofessional not organized and when paying I must have pushed a wrong button cause it gave about a $10 tip which I believe if it was delivered that might have been OK but not for a take out order. I myself will not go back to this location and a delivery guy came into the store with his blue underwear showing not what my wife and I wanted to see. It has been about 20 years since the last time I had papa John's and as said the food was good not complaining just the staff

Went to get dinner tonight and only had a lg 1topping reg crust only for $10.99.idk why we couldn't get a thin crust and they didn't have any med pizza's either. Domino's took care of us tonight with a lg 5 topping w/ thin or reg crust for the same price and med pizza specials as well. Sorry guys you failed us and will not be returning