Pappys Pet Lodge - Rockwall

Always a good time taking the dogs here.they love the people who work with them and it’s great being able to see how they are doing while I am away.

Our 12 year old Labrador had lost her sister the week before we needed to be in Texas for my husband's business trip, and we really wanted to see my mom. The sitter we wanted accidentally didn't update her calendar, so she couldn't go there. Luckily, my mom recommended Pappy's, who confirmed that she was welcome as long as we provided up to date vaccination records.

We were a bit nervous, wondering how she would do, but the staff was so loving she went right to them and she did really well. We could tell when we picked her up that she loved the staff.

We would definitely recommend Pappy's and take our fur baby back.

Tilly Mae loves going to "Doggy Day Camp. " Whenever I drop her off, she is greeted with hugs and excitement. Not only does she go for day camps, but Pappys is the only place I take her for boarding. I actually drive 30 minutes to Pappys in Rockwall because she feels safe and loved. Thank y'all for making my fur baby feel safe and loved.

This is a terrible company. Do not use. We brought our Border Aussie in for a free trial daycare and was told when we picked her up that she did great and had even made a friend. Took her back a few days later and they refused to let her in.

She is nervous and scared when meeting new people and this was made clear on the first day and I was reassured that they had many dogs that were the same. Do not trust this company with your fur baby as they do not know how to properly handle dogs.

Reply: I appreciate your response but you may have been given wrong information by the staff. Ruby, her sibling, was not brought with her the first day Jupiter was dropped off and nor will Ruby ever be brought to this facility as I am sure she would be treated the same.

The staff member the first day Jupiter was brought in was very patient and understanding which is why Jupiter felt more comfortable. When I brought her in again the female staff member was familiar with Jupiter and was again being patient. Jupiter was in no way acting violent with the female employee. The male employee, who she had never met, was however not at all patient with her. He disliked the fact that she was barking at him and that she did not want him to approach her because he was unfamiliar.

A professional company should know how to handle all dogs and understand each one is different. At the very least they could have read the very detailed notes I provided when first registering her.

And what profanity are you speaking of? I said no such thing, and to accuse me of that is absurd. I politely said “bye” when I left.