Passport & Visa Express, Plano TX

Definitely need new customer service the two people I just spoke with are very rude! And just catch an attitude out of no where! Ps no one is forcing you to work there leave that job for someone who does care about helping others!

This place is a scam. They will charge 100$ just to fill out DS11 form while in reality you can go to online and schedule for yourself. Please save your money. Besides they can even see your social security no while you are filling out the form so be very careful. They mislead you saying that 20 weeks wait line for passport while in reality its 7 weeks. Addtionally they will not explain the process to you and force you to pay first. I wish I would pay with my credit card so I could dispute my transaction but unfortunately I zelled so cant reverse. Posting this so you do not get scammed

As stated in the other reviews, do not go here. Very misleading- as far as I know, you don't have to be redirected to another place to complete the process renew you license (it should be a one-stop-shop). The form they make you fill out is completely free online and is just a prerequisite to getting your renewed licenses at a verified US location. They made my dad pay 100$ for each person to fill out the simple form (DS-11), which was 300$ in total (3 people). Not exactly illegal, but they definitely took advantage of you. Another seemingly unrelated business at a different building also probably works with them, as they directed us to the correct building where we should get our renewed passports. They had the same suite number as this business. The overall office was sketchy and I think for the communication level of a US establishment is very poor. Also they made us fill it out on their personal laptops, which is kinda of unprofessional. I can't believe our family was so naive, we even erased 2 year old dry erase stains on their whiteboard. Good thing we made sure to cancel our check there too.

This is a scam. They lure you into thinking that they will provide you an expedited passport process when in reality they just have you fill out the DS-11 form, which you can fill out for free online. We paid 150 dollars to fill out a form I already had filled out. We paid $150 dollars for an expedited passport process when we got nothing of the sorts. I literally told the man, who goes by "Don" that I had already filled out the DS-11, yet he still proceeded to not inform me that I was paying $150 to do it again. They trick you into paying with wordy descriptions. DO NOT BUY INTO THIS. They won't tell you prices over the phone which is a common scam to get you in person in order to guilt trip you. He handed me a document to sign and AS SOON AS HE HANDED ME IT he rushed me over to the computer, trying to make me not read the document thoroughly. APPLY TO YOUR LOCAL COUNTY CLERK FOR A PASSPORT. DO NOT WASTE YOUR TIME OR MONEY HERE.