Patterson Chrysler Dodge Jeep Ram, Marshall TX

Horrible service on the service department side. Dropped my truck off at 10AM for a oil change and to check the rear diff (leaking). Never once received a phone call or txt message to say it was ready for pickup. I arrived at 5: 30PM to see if it was ready and they were closed and locked up. Website says open until 6PM and they closed at 5 (need to update website). They left my truck in the parking lot with no keys and unlocked. So now have to drive 20 minutes back home to get spare keys for my truck. Don’t waste your time here

Now You See It - Now You Don't
Our Company bought a 2023 Dodge Charger from this place Patterson Chrysler Dodge Jeep Ram [AKA] PATTERSON AUTO GROUP in September 2023.

I had never seen such Unprofessional people working in New Car sales in all of my 54 yrs. The Car was listed as having only 217 miles however after paying for it and having it delivered it had 1050 Miles when I called the saleswoman Tammy your "Automotive Butler" she then told me that her Manager had been driving the car! She said that she had approved free oil changes for 1 Year to make up for this.

The paperwork had so many mistakes that We thought a kid did the contract.

Bad Business ~ Stay Away!

Most friendly, most knowledgeable and most reliable Automotive Dealership in the ArkLaTex.

I do recommend the service department at all! I have a jeep that has been sitting there 6 months now! Took multiple times to figure out the problem, once apparently the issue was found they said they don’t secure me it would be fixed, then. I thought to myself am I even at the right place for the job!? So my warranty ask them for some maintenance reports and they didn’t even send all the reports which made the warranty now think my jeep never recieved maintenance (oil changes)! After having all that issues resolved & finally got the job approved by the warranty and parts are finally in, now they don’t even seem to tell me what is now taking so long to get my jeep done, weeks after parts are in. Finally after 6 months I asked for a loaner vehicle for being time and I was denied! Never going back here for any type of maintenance.

Boyd and Randall were amazing! Yesterday I purchased my first brand new car and it was a bit nerve wracking being such a large purchase, but these guys made me feel zero pressure and worked with me to get the car I wanted at a fair price. I highly recommend anyone who is interest in a jeep (or any other car lines they carry) to come check this place out before you go anywhere else. You won’t be disappointed!

Just recently bought our 3rd car from Chris. We returned because the service is always excellent. We absolutely love our new Jeep Gladiator

Ask for Key when you buy a vehicle from this location, guy is absolutely awesome!
Thanks for all the help!

Best folks in the world! I called looking for a pre-owned dodge truck and they worked within my budget and found a great vehicle for us. Price was below most everything else I’d seen online and this truck was detailed to show room quality before delivery. I’d recommend to everyone. They have a customer for life!

The service was great! Friendly personnel, traveling with a camper they got us in and out the
same day!

I would really like to brag on the best car sales person Ms Glenda Hargrave! She always gives me great customer service and I recently bought 2 brand new vehicles from her… I brought my Jeep to get detailed and oil changed and she was on point to making sure it happened… Thank you to the best sales lady I ever came across in 20yrs… GIVE THIS GIRL A PROMOTION! People skills are Amazing!

They over tightened and damaged the drain plug when doing the oil change on my son's Jeep Cherokee. Brought it in to have them fix it. I've taken my son's truck in for several oil changes one just 2 weeks ago. It's full synthetic. My son just checked his oil and it's dirty. So he checked the oil filter. It was solid black. He has had his last 3 oil changes there. That is intentionally damaging people's motors. He is taking it to them tomorrow to see if they are gonna make it right or if they give some excuse. I'll update the review. However, I'm guessing they won't make it right and further action will need to be taken against them with the BBB but we shall see. I guess these grown men need to be watched like children to make sure they actually do their jobs.

For the past 7 years we have used Patterson in Marshall. We have purchased our last 4 vehicles from them. Tammy Butler has made it impossible to want to go anywhere else for a vehicle with her outstanding customer service. The finance guys, Beau and Stacy, always go above and beyond making sure we get the best possible deal. Last but not least, Randell makes signing papers, on such a big decision, easy and memorable. My mom also drove from Pensacola, Florida to receive the same great experience and bought her first Jeep Gladiator from them and was thoroughly pleased. If you're looking for your next vehicle, I highly recommend Patterson! We are proud to be a part of their family. LOVE THEM ALL!

If you’re looking for something specific… ask for Kye. He can help you track down anything!

Great experience at Patterson! KyeAndre Abara was an excellent salesman, and made the experience quick, easy & pleasant! Definitely recommend Patterson. Get your #KeysfromKye!

KyeAndre put up with me like a champ with my multiple ideas of what I was wanting for my new ride!
Voted best sales man by the Krantz family

We have bought at least 5 vehicles from Patterson and the last 3 have been with KyeAndre. He has made our buying experiences the best and has helped us when we had frustrations with service issues and even rescued me and my girls from the side of the road at closing! Highly recommend buying from him!

I bought a Ford Edge ST from this dealership and my salesperson was Glenda Hardgrave. She is the best in the business! I highly recommend her to anyone looking to buy your next vehicle. You will not be disappointed.

KyeAndre Abara is a fantastic salesman! He went over and above to find the exact Jeep grand Cherokee I was looking for. I’ll definitely return to him for the next one!

Traded for new Ram 1500 today. Super people (Glenda and Randall) made the purchase and experience so easy. They truly make you feel like a part of their family
They are my select Dealership. Thanks so much everyone.