Paul Mitchell the School Austin

. Do not go to this location. If zero stars was an option that is what they would get.
The woman at the front desk lies and the manager is one of the most disrespectful, rude, and messed up people I have met in a very long time. The woman, who according to the manager, "has been there for 2 years and trains people", could not have told me what she said to me this morning. I called asked if I could get a trim today around 230. The woman who answered said yes we can gat you in at 230 with someone (a guy whose name i do not remember but I think started with J) I said "great, I will see you then" I arrived at 230 and was told by woman at the front that "we do not take appointments on Fridays" so it would probably be quite a wait. I said politely that it would have been nice to have been told that it was actually a walk-in before I went over there expecting an appointment. I was asked with whom did I speak. I said a woman said they would set me up with some guy to cut my hair, and immediately I was told no guy was at the desk this morning.that is not what I said I said it was a girl I spoke with. The woman said I must have called yesterday? Um. No. Then this rude manager stated yelling saying that it was not possible that I called this morning to be told I could have an appointment at 230 since that woman at the desk was the only one there and would never have done that. Well guess what "dearie" she did. And obviously will not admit to it (a mistake is fine, but rudeness and lies to a customer is NOT). Insane. I told him to stop arguing with me and he went off and said they would not see me there.no worries. I would never step foot into that dump ever again. Obviously, the rumors I hear are true. Terrible people there. I'm sorry for anyone trying to learn there. Please do not learn to be a horrendous person as well. That ridiculous loser of a manager, needs to go work in a sewage tunnel or something, where no customer would have to see him. Or maybe admit himself to rehab, that may help. Oh, and she refused to give me his name.so he is a short, dark, curly -haired, highstrung male. The end

We went for super service day and we had Katrina #3715 and Abbigail #2708 in the skin department. We got facials, back treatments, and eye lash perms. The service was amazing and they were very professional. Their instructors Ms. Odie and Ms. Cici were on top of it, especially with a full room. They made the learning environment fun while also being very informative. I would definitely recommend the skin department and these ladies for services! My skin feels great and I can’t stop looking at my lashes. It was a great way to pamper ourselves before the school year began.

My first time at Paul Mitchell the School was back in May. My barber student son cut my hair for Mother’s Day. He had guidance from his instructor, Mr. G, at the proper stages of the haircut—it was my son’s first real haircut after practicing on mannequins for a month. Everyone was very kind, and I loved my experience from beginning to end. My son did a fantastic job, and I received many compliments on my haircut.

If you want excellent service and savings for your haircut and barber cuts, this is the place! Remember, it’s a school, and the students can use your patience, encouragement, and realistic expectations. Everyone has said, “I’m new, ” at some point. For barbers and hair stylists in training, they do a fantastic job!

I have had highlights done twice here and I definitely recommend this place! It takes a little longer, but the salon is professional and they are generous with the products they use on your hair.

Amazing place and amazing people.
Lydia et Gerald were absolutely amazing; super helpful, friendly and ready to help.

Absolutely 5*****.

My appointment was at 7pm. I asked for later cut, but the guy took 3.5 hours to cut my hair straight and it was 10: 30pm. The the instructor said he can’t cut my layers as it’s late. And the guy who was responsible for my hair didn’t even have a dryer to dry my hair. He towel dried my hair. My experience was so bad that I literally cried as I love my hair and they didn’t treat me right. I already set my expectations from the start. I already asked them if they could do layers for me. They said yes at first and at the end, they didn’t even use hair dryer and towel dried my hair.

It was a horrible experience with them. I do not recommend anyone to have any kind of haircut with them. Don’t risk your looks!

Very impressed with the service and ambiance. Came here for the signature facial which left my face feeling great and pores unclogged:) Students learn their craft with the watchful guidance of their instructor nearby.

Angela and Jayla did an awesome job. Perfect color and cut. Thanks to you for changing my look. You took the time to make it perfect. Thanks to u

Tisha is an amazing beauty and skin specialist. She takes her time and gives her undivided attention to her clients. I really appreciate all the services you provide. Thank you!

I was there 5 hours. One of the teachers had the student blowout my hair and straighten it before doing an asymmetrical cut (which is not correct because it's a technical cut meant to be work straight or curly). One of the other teachers ended up cutting my hair and it really didn't turn out at all like the pictures I had brought in (which were of myself).

I ended up going to another stylist to get it corrected and she said that it looked completely disconnected and I had to go way shorter to correct it. If this is how the teachers are cutting hair, then I don't think they're passing on appropriate skills to their students. I hope that the student stylist goes on to learn more and do well in her chosen profession, but I don't think she'll get those skills there (which is really unfortunate because Paul Mitchell School has a pretty hefty price tag for students). It was really disappointing. I really didn't expect the teachers to have so little knowledge about what they're teaching.

Best saloon I’ve ever been to in Austin. They really care and suggest you the right product. My stylist paid attention to what I needed. Most relaxing shampoo ever got done.

Great experience. Excellent customer service. Halle and Ella did an managing job. I left happy, and with a beautiful style. Ily help me set expectations for my first time experience. Can't wait to come back!

As always a great experience with the students and staff. Today met the most wonderful person Staci who will be graduating soon and doing wonderful things I'm sure of it. She did fabulous work and we had a great afternoon talking about everything under the sun. Congrats on your graduation soon and may the force be with you!

Went in for a cut and color, with dimensions, and I was blown away with how it turned out. Julisia was my gal, 10/10 would come back again.

Ashley did a great job at “baby highlights”. It took a long time, but I appreciate Ashley making sure all was what I wanted, the way I wanted.

I got an awesome cut and keratin treatment from Onyx. I came in feeling a little self conscious because it had been quite a while since my hair had been properly tended to. She was very reassuring and took the time to give my hair the love and care it needed. Definitely a great experience, I’ll be back!

I usually come here for my hair or esthetic services. They always do an excellent job. Today I came in after messing up my color ending up with green hair, stylist Heaven and instructor Lisa did an amazing job in getting the green out and, they listen and do an excellent job. I left feeling good about myself again.great prices when you’re in a budget but always remeber to take care of your stylist, their stilling working even though they’re in School. I highly recommend this place.

I enjoyed getting my hair done and Elizabeth was very nice. She had a very good attitude during the appointment as well.