Pearl On The Concho SureStay Collection By Best Western, San Angelo TX

What a hidden gem! This hotel is a older hotel that has been well kept! CUSTOMER SERVICE TOP NOTCH! CeCe and Jess make you feel welcomed and right at home!
Our little guy loved how festive you decorate for the holidays, the heated pool, the play area, the games and so much more! We will definitely be back. Thank you guys for a GREAT EXPERIENCE!

Stayed here for my high school reunion. Was very satisfied with my stay. The room was clean, the hotel was very nice and the staff went above and beyond for the guests. I will certainly be staying here next time I am in town.

Definitely not worth 125.00 a night. No soap, shampoo, nothing. Bent towel racks, stained carpet, dirty bathtub, loose toilet seat, lots of caulking around bathtub. Deadbolt doesn’t work. Walls are stained. Missing wall trim on the bottom. Very noisy as well.

A problem getting a room at checking, but staff came through. Always friendly. Love the location.

Rooms are a little dated but for a one night stay was not to bad. Could use a face-lift for sure but location is good

Just had my wedding here on Saturday. The staff was absolutely amazing and so helpful with everything! They really help make my big day special! Ms. Shelley is so sweet and amazing. Thank you so much for everything I will definitely be returning for future events!

Friendly, welcoming folks at the front desk - but the room, UGH! There were stains on the sheets on both beds, and hairs on the sheet, too - the carpeting was well-worn - the front desk person (again, friendly and welcoming) offered to show us a couple of other rooms and switch us, but we decided to get a refund and find another place - the front desk folks were apologetic, but we just wouldn't have felt comfortable in even a different room. We stay in Best Westerns frequently, but this one wasn't up to the same standards.

My family love this hotel, espically indoor pool and arcade! Great friendly staff! They were a great help to us while we were n town for the car show. Thank yall god bless

It was SO much fun to stay here for my daughter's birthday!
We are staying again this coming weekend!

Only giving 1 star so can review, this place is so outdated, dirty, old dirty beds, room smelt of dirt and mold or mildew made me sick, we left same day didnt stay the night. Horrible Horrible Horrible. Never would I recommend to anyone!

Honestly, I’ve driven by this place hundreds of times and never thought twice about it. But I’ve been looking for a place to throw a birthday party for my son. His party isn’t until October, but I’m already going to give this place five stars. I already know the party is going to be amazing and that the staff is awesome. Don’t get me wrong, San Angelo is great and all, but when I walked into this establishment, it almost felt like I was in a slightly larger town or city. I didn’t feel like San Angelo. We had to book the birthday out in advance because their schedule was so busy. So if everyone in San Angelo is going there then I guess they can’t be wrong. And if you haven’t been there yet then I suggest you jump on right now because you’re probably missing out and you deserve to have a good time.

We recently held a baby shower there for my daughter and son in law and I am so pleased with the professionalism of Ms. Shelley and the staff at The Pearl. Finding the perfect venue is always tricky but choosing this venue for our event was a no brainer! We are so glad that we did. Thank you to Ms. Shelley and her team that took care of us from start to finish.

We enjoyed our trip. People were friendly and upbeat. Great place for grandparents and grandkids to enjoy a trip. Lots to do in the area.

Perhaps the oldest mattress I've slept on for quite a while. Super springy, uncomfortable and loud. The shower exclusively used boiling hot water, and would not cool down even at the coldest setting on the dial. Not just warm, but painfully hot steaming water. Wifi connection was extremely weak, never above one bar and lost connection frequently.
If you aren't here with kids for the arcade and pool, go somewhere else.

Cool hotel with atrium and pool. Pool was clean but water smelled nasty sweet smell on top of the chlorine. We had an outside room on the backside of hotel- dude was drunk passed out in bed of his truck, young lady offered my family a hit of her blunt on the second floor walkway at 9am, saw two people smoking something out of a lightbulb in the grassy area when I took my dog out, also one of the long-term tenants always brought his 4 dogs out (3 not on leashes) who charged me three separate times (once with dog and twice with my young children with me). Several of the arcade machines took my money. Some staff were great, some of them not so much. Just know what you're signing up for. We had a great time but I cringed probably as much as I smiled.

Just wanted to say my mom and her friend was out on a business trip and she kept saying how the hotel staff are very friendly and helpful. The hotel is really nice and vary clean. Thank you to Gerry Covarrubias for taking care of my mom Melissa and her friend Bonnie. And making their stay more enjoyable.

After 12 hours of traveling I was exhausted. Our room was delayed due to cleaning however the manager and assistant manager changed our room to a two room suite vs the single king we booked. They did this at no extra charge. The ladies at the desk offered us amenities as we waited for the room. The wait was not bad at all about 45 min. Due to long travel times, I was really cranky and grumpy. They staff had smiles on their faces regardless of my mood. The manager and assistant manager kept checking in with us seeing how we were doing and keeping us updated.

ALL the staff were very kind. Anytime you pass a staff member the would say hello. When I say everyone I mean … pool guy, room cleaner, maintenance guy, front desks, managers always looked up and said hi. The customer care was too notch.

The hotel was very clean! Everywhere you look there were staff cleaning; even the arcade, pool, kid play areas, pool tables, ping pong table were attended to. No fingerprints on glass doors or counter tops. Yes, stuff like that bothers me.

My room had comfortable bed and great pillows. Wi-Fi worked great no glitches. On each side of the bed it had two plug located on the lamp. And two USB plug in on the Wi-Fi device. A lot of laps. Good lighting. Good bathroom fans. A great amount of bedding. The room had an Iron, blow dryer, coffee maker, ice buckets and really hot water. My suite had a refrigerator but it was a suit so I don’t know about the standard rooms. The suite had two big TV a bed in one room and a sectional pullout sleep couch. The couch was comfortable. The tub and toilet areas were spotless. Good shower pressure. No dusty or dingy stuff. Well, at least not for room 112 and 111. The furniture was up to date and fresh. The AC worked perfectly. If you put on a degree it went there! I have been to many places I would put it on 63 and it’s just as cold as 68/70. Plenty of parking.

If you have kids young or older. This is the place to stay. They have an indoor pool, ping pong table, kid indoor playground, gazebo and table area, several regular sitting areas, arcade room, disco ball, a restaurant, and that is in one huge area that is center around rooms that look down on all of it. You can watch your kids from peeking out your door. I am sure I missed some stuff but you get the jest of it.

They have a good hot breakfast station between 7-10. It changes daily. But each day we stayed the had a good mix of hot, fresh, and cold food and drinks. Plenty of seating. The minute you got up someone was cleaning your table with a good cleaner. Personally, I hate to have to use a little napkin to clean the table, which I have done plenty of times.

The hotel is by the Conch river and Conch trail. The trail is about 4 to miles long that runs by the water great for runners. Part paved part smooth crushed rock. It has walking bridges and kid play areas. It had a good amount of Pokémon stops and gyms yes I’m 57 to old for but a hard core player.

Cons
There are no microwave in the room. However, there was one that you could use in the breakfast area which was open all day.