Peltier Chevrolet Service, Tyler TX

Probably the worst service I've ever had at a dealership. And the worst part is I literally just bought a vehicle from them. This was my first service due.

Noone would assist me between the cashier and service advisors. Everyone was on their cell phone. There were 5 people in the bays and me and my daughter stood there as they looked at us and went back to their phones or walked past us. I was promised gas and a vacuum on my first visit because of some mishaps on the paperwork end in sales. That didn't happen. Asked for a balance on the tires because it shakes when i go over 60mph, apparently that's a long process according to the advisor and would cost me money.now they rotated them for "free" and now it's worse than it was when I brought it to them. The tire pressures are all over the place, nowhere near the psi they should be.

I was very pleased with management and sales dept during the purchase, but as far as the service department I'm beyond disappointed. I've never been treated so poorly. I get it it's Friday and everyone is ready for the weekend but customer service was a huge issue today. Hopefully it's better next time!

Made appt and then told they were days behind and had to drop the car! Only 1 vehicle and not offered a ride home. They need to focus on communication between their depts instead of all the high tech pics and videos they send you!

First off customer service was pretty good on the front end. Took my truck in for a true diagnosis. I had a p0302 code pop, misfire cylinder 2. Truck was parked. Took it here and left it for 2 days. Was called that the issue was a collapsed lifter (I had already thought this was it, im glad they confirmed) then they said they were hearing noises from my camshaft and my oil pressure was low, and it took a long time to build up. Told me I'm better off getting a new motor for 8grand plus change. I asked how did my oil pressure drop after leaving it with you because I'm having a hard time understanding this. Answers were vague at best. I go down there to pay the 155 fee, turn the key and viola.oil pressure is the same as it was when I dropped it off. What rubs me wrong is if it actually spun a bearing then I would opt for a rebuild or new motor. That was not the case as my truck is very well maintained (Case and point parking it when CEL lit up). I honestly believe they were trying to take me to the cleaners. I can't recommend this establishment because honesty goes a long way. The people I spoke with were nice and friendly I give my customer service rating a 5. Service end 1. Sorry to write this to move down any rating. The owner should speak to techs about honesty and integrity