Pep Boys, Waco TX

I was really pleasantly surprised. Best price on tires I could find. No nonsense, no trying to upsell. Made an appointment and got it done with no fuss.

Thank you to Bill and Thomas for helping us with a plug for our tire right before they closed. We are so thankful! Y’all are the best!

My friends and I are on a road trip and ended up getting a nail stuck in our tire over an hour away from our hotel. By the time we got the spare tire on and able to drive over, it was past 7pm but Bill and Thomas still took our car and patched the tire for us so we could get back to our hotel and continue on our way. These guys were super nice and extremely accommodating and very helpful. Thank you again!

Bill and Thomas really helped us out. Coming from out of state I got a flat tire and were 1.5 hours away from my hotel and and everywhere else had already closed, I didn't know what we would've done if not for their kindness.

We just get our tire fixed here in Texas. Thanks Thomas for helping us God bless you! Great job

I was satisfied with my car. I didn't like the attitude of the Assistant Manager his name is Gab. He told he been at work all day and he is trying to get off I was taking to long paying $900.26. I felt like he was rushing me and when I have to spend money like that I am going to take my time. My response to him customer come first and this is his job not mine then I ask him for the manager number.

Couldn't ask for better service. Shawn and the guys at Waco Pep Boys should get a raise.

We went in today to Pep Boys valley mills just about 45-60 minutes before closing. Unfortunately, we had a screw in our tire and it was REALLY messed up. It couldn’t hold any pressure at all… as in, we had filled up the air at a quick trip 3 miles up the road and our tire was flat by the time we made it to Pep Boys. When we got there, we talked to Shawn, the store manager. Upon first speaking with him, he told us that they were completely booked, and we could tell they were understaffed on top of everything. But when we let him know our situation - we were more than an hour from home, the tire issue was completely random, and all of the other tire shops were closed - Shawn made a way and got us taken care of. We’d checked multiple places and we really had no other options, we would have been stranded if he hadn’t been able to help. We got super lucky and they had a tire in stock, and he was able to get it switched out for us even though it technically put them past closing. I am very pregnant, we’d had our vehicle for less than a month, and my husband was VERY stressed. Shawn really didn’t have to do anything, he had no obligation, but we are extremely grateful that he did. Thank you for being sensitive to our situation, and for exceptional customer service!

Update: There is no update because these people made me upload copies of all the documents I had from my visit and email them to Pep Boys, That was on July 12,2023 There were about 4 to 5 emails asking what going on and they kept promising to have a field rep call me but at this time six weeks later still no call back. Please stay as far away from this Waco location as you can, Can't imagine how many people they have stolen money from without any kind of repairs.

Went in thinking a noise wS possible wheel bearings. They checked and found all wheel bearings were OK. But possible problem from a dragging rear brake pad on a rotor. Replaced pads and rotars. The noise is gone.

TLDR: repair costs are incredibly high and you have to call consistently to get updates, they will not call you. Sean was very kind throughout this ordeal.

I originally was not going to leave a review, but after going to other shops and confirming the pricing on the repair for my vehicle, I realized that this service was way outside the pricing that it should have been. Originally I came into Pep Boys because my transmission was overheating. They were the only shop open on that day that I came in and they were able to take my car and have it looked at in between appointments, which I appreciate 100%. However during the next 2 days I didn’t get any updates on my vehicle. I called and Sean the representative was able to give me some details about what was going on with my vehicle. However I did not find out until the last minute and multiple calls that the issue was the valve body needing to be replaced. They quoted me almost $4000 for this repair. They already ordered the part without my knowledge, but I ended up declining this service.
I was able to get this repair done for half the cost I was quoted. Great service reps, but the cost is not competitive.

This Pep Boys has been very helpful in getting us the parts we needed for our car. They made us aware of all pricing up front. Shawn was interested in making sure that we had everything we needed to get the job done right! Keep up the good work!

On two occasions I encountered the store manager Sean who would vent about how his mechanics were no good he did not get lunches and when he did the mechanics would call him on his lunch and he would have to ask him if he could at least finish his sandwich before he did any pep boys work he also stated that the car company MEI/Automax mechanical work. He also stated Tri- color was another company to not do business with they also sold bad cars and never wanted to get them fixed up in fact his wife's wrecked SUV was probably on the lot of my car dealership waiting to be sold. He also stated that tri-color old almost a million dollars in fees to pep boys and so they no longer with service their cars. I catch a uber and I leave and I come back once I am sent the text message that my car what's completed with the diagnostic test results. Upon arriving back at pep boys I sat outside for about 15 to 20 minutes looking at my car in the mechanics and no one ever touched it I went back on the inside and I asked my husband if he could step outside and see how far they had before they were putting the car back together or if they were going to fix the car on that day. He came back in about 20 minutes later and stated that I may want it to go and talk to the guy at the counter as the mechanic told him they were not working on the car as the store manager Sean told them not to that they had to find the part first and get the okay from MEI/Automax in order to fix the car. I then approached the counter and off top Sean was very dismissive to me stating I'm still working on it very aggressively I then stated to Sean that I had a question on if the car was being fixed or not because the mechanic stated that it was not. He stated he was trying to locate the part but he was not able to, as pep boys doesn't carry it and he has exhausted his search via internet. I then asked Sean if I should come back tomorrow. Sean then stated yes but I cannot find the part so I don't know when and if we'll be able to fix it. I then stated to Sean well is it possible I take the car with me since you cannot find the part anywhere and you can still send the estimate to the dealership once you do. Sean because angry and stomped off. I then told my husband to go outside with Sean and the mechanic so that they all could be on the same page. Sean then came back inside and stated we could take the car. I then asked Sean for a number for his manager. He stated I will give him your contact information. I stated well I would prefer to contact him. He then stated well I don't know if he wants me to give out his number.he walked off and came back and gave me his business card with the number 1800pepboys written on it and stated his boss directed him to give me the card instead. I called and made a complaint as I walked out. Later that night my car salesman text and States Sean said I was rude and impatient (I'm the same person Sean was okay with venting to.soon as he's upset.he begin to speak bad about me. I then advised the car salesman I could say the same thing to him. Sean has a history of bad mouthing people. I then make contact with corporate again to add to my complaint. I was told twice the area manager was going to call me back. He did not, yet replied to the complaint as if he did stating I was upset over the "time" which was very incorrect. All about the things above. I then called the 1800 again ths am as my car dealership was able to send the part to Waco for themm to repair the car. I'm still having the same issues and same dash lights. And the manager hasn't gotten back to me. A kid at the 800 number stated the Area manager, regional manager and general manager are all the same people and there was no where else I could file a complaint.

Guys didn't speak to me as I entered the front! They were on the phone and/or computer and didn't even acknowledge I was there. I was grateful they could work me in the same day. However, their prices were exorbitant! After being diagnosed (which cost me over $55) and told the crazy estimate, I called the (Toyota) dealership just to check prices. In the end, I was worked in same day at Toyota and paid HALF what I was quoted at Pep Boys! Part of that was they resurfaced my back rotors, which should have been offered by Pep Boys. Even comparing same services, I saved tremendously by going to the dealership! Guy at Pep Boys was sweet about it at the end, but do your homework!

Super quick and efficient service! They fit me in a day early and got the work done very quickly. For a first time car owner they have been very helpful and kind multiple times now. I highly recommend Pep Boys!