Pep Boys, San Antonio TX

Great Black Friday deal. Spent half as much on the same tires that I almost bought from discount tire who wasn’t havent a deal. Great price, decent wait time considering I came in on the afternoon before thanksgiving and nice info on the full inspection.

Ariel was a great contact here as these vice manager, she did wonderful. Quick service and she even remembered my name. The tech who changed all 4 tires for me did excellent as well.job done right and with great attitudes.

I love the time manage for the servoce, I was waiting for my car in the place, the seats was very comfortable and the personal very profesional and kind.

My service associate JC was great. He kept me informed while I waited for the brakes, tires and alignment to be done.

The job’s not done unless it’s done right. This will be my third oil change in less than 8 months, not happy with the service and my out of pocket and my time “not a happy and satisfied customer “

We paid nearly $1,000 today and after pick up our family was almost killed in a collision on the interstate. The car stopped on the highway with cars doing well over 65/70 mph. It was smoking from under the hood and then it started making a clicking noise. Then stopped in the middle of the highway. Im so disappointed. I will never in my life bring it back.

JC was totally awesome! I took my vehicle in and it needed a lot of repairs. JC guided me through the process and my vehicle is now running great. I greatly appreciate all his efforts. It is very much appreciated so Thank you!

My recent visit to your Pep Boys shop was as always, excellent.
The people are nice, Andrew the mechanic and Desiree were both very professional. Won't need to look elsewhere for repairs to my car and truck.
Your people ROCK!

Bought 4 brand new tires, now when I drive 70+ mph steering wheel and from end shakes very bad, took it back, tires got rebalanced and was told everything should be good, car still is shaking. Went back the 3rd time, was told my support bearing on the drive shaft had play in to. Took it to have it checked, mechanic said there is nothing wrong with what PEPBOYS told me. Car still is shaking. Have a feeling they sold me bad tires.

Had an appointment at 9AM for a diagnostic, was told it take an hour to 90 mins from now to expect a call. I waited till noon (3 hours since appointment/drop off. They told me they did not look at my car yet. I said oh okay. Another couple hours go by no call I call and they are still diagnosing my car.finally at 3ish I made it clear I need an answer ASAP and the communication should have been better. They told me for tie rods rotation and a new tire it be around $800.1 new tire
2 inner tie rods
and an alignment.
Im not a car expert but that did not make any sense.
Im more upset at the fact this took over 6 hours with no communication and I felt I had to pry answers out of the person on the phone. When I expressed my concerns the receptionist didnt seem to care.

PEP BOYS wheel alignment service for my passenger cars has always been worthy of receiving 5 Star treatment. They haven't raised their prices for this service in many years which always surprises me. With potholes and sinkholes constantly a burden where I drive, I'm thankful for PEP BOYS and their great people to keep me traveling in a straight line. At a great price too.

The work done was fine overall but took longer than I was told. One of the main reasons I took my car in was not able to be fixed due to parts not being available.

I went in to replace my rear door lifts. They are still not fixed as the parts were unavailable. I spent over $1400 to fix other issues which were detailed and photos were made available.

I was told my car would be ready by noon the next day It was not completed until after 1: 30 pm.

Upon leaving, I noticed my antenna cover was missing. After much "let us look for it, " reviewing their security footage, and more waiting around, they concluded it was missing when I brought the car in (it was not). It was difficult to actually see (or not) the antenna cover on their footage. There was a lot of "wait while we review the camera" regarding my antenna cover only to be shown grainy footage of my car.

I’ve been to this shop for work on my car twice and I recommend them. They are friendly and the service is excellent. Very thorough technicians. This location is on walzem

Ariel the manager is very professional, helpful, knowledgeable, and courteous. I will definitely be returning to this service center.

Quick, efficient same day service with great customer service at the Walzem location. I will consider them first for any auto service needs.