Pet Supplies Plus, Conroe TX

Today was my first-time, recently moved to area I had wanted to visit and I'm so glad I did! I'm so sick of chain stores, to find out they aren't I love supporting local businesses! Not only the dog food we use for our fur babies are expensive I found that this store prices are much cheaper and on SALE was a plus! They honor military with discount something that the "other's" don't and price matches! The young lady Brenda who helped me today was pleasant and so helpful, I joined the club, looking forward to doing more business them!
Very clean store and organized, no dog poop like
other store in Westwood Village.

Nice environment for pets, really good prices and the staff I so amazing and gently, they recommend what I need and give me a card for extra discount I love this place, also is local we can help our community

We stopped in today to do a self wash dog bath. Nice clean area, soft towel and a little heart treat for each dog. The water had only the faintest hint of any warmth (you almost thought maybe you were imagining it), and the dryer was blowing totally cold air. Cold air doesn't even dry the fur much. My poor dog was shaking through the whole experience. She was shaking from cold, not because she was getting a bath. I know you want it to be safe and no dogs get burned, but really. There could be a little warmth to both the water and the blow dryer. In the summer the A/C blows on the cold bath area as well. In the winter you don't want to take a half wet dog out in the cold weather either.

Very friendly and helpful employees. Willing to show how everything worked and where items were. Would highly recommend

That was an awesome experience. My beautiful helper in the fifth Department got me everything I needed in a timely fashion. Good recommendations it was an all-out good experience good teams from other pet supply places

Amazing Service! I have never felt this welcomed by a pet store. The enclosure and habitats are clean and the animals look happy. The employees are very polite, I have never felt as if I was being treated poorly, will be going to this store again.

Been here a few times the selection is decent prices are okay a little high but all of the big box stores are that way. All but one employee I saw today couldn’t be fussed to have their mask on and if it was on it wasn’t on properly.
We all hate wearing the mask but if I have to wear mine in your store to spend my hard earned money your employees should wear them too. Ended up so irritated I just walked out.
Have also had some odd interactions with employees on other visits overall just a weird atmosphere.

DO NOT BUY ANIMALS HERE!
Sadly, I just can’t go into this store anymore after tonight. I go into this store SO MUCH to get feeders and supplies, BUT today was my last day walking into this store.
1- the staff needs proper training to handle and care for the animals, the staff CARE but it sadly seems these employees are limited on what they can do. Do not feed the animals properly AT ALL!
2- today a fire skink was on display for purchasing, I believe the price was $80-$100 I can’t remember anyways, this fire skink has been there for about 3 weeks now. Last week the skink had form to its body, today it was barely breathing, something was sticking out of its back like a broken bone would on a human body. It has no strength wasn’t even able to open its eyes. One employee I informed that this skink looks horrible, this sweet girl really seemed to care but unfortunately as I stated above I think this staff is limited on what they can do. This skink has a part of its body SINKING IN and they legit had this skink ON THE FLOOR! It was dying before my eyes and it was extremely sad. This skink I can guarantee will be dead within days.
3- September 17th I had to return an adult leopard gecko that I purchased for my son, she wouldn’t eat at all, when I tried droplet feeding it looked like she was having trouble swallowing. I called and spoke to Jess and she told me I had to return the animal to put it back into liability of PSP and they would take it to the vet then let me know what was going on. I brought the gecko back on the 18th which was less than a week after I had purchased it, she was bleeding in her mouth and I showed multiple employees why I felt she should see a vet. I was told she was going to be taken to the vet that the owner had chosen. THAT WAS A LIE! Today September 24th SHE WAS STILL AT THE STORE, was never even taken to a vet. She is in a tank in the back of the store, with a sheet that employees write on that says “ no room on floor” “ sores in mouth “ and then every single day since I returned her the staff circles “ same” on the form as to how she is doing, then writes water/fed. Any reptile owner knows that ONE you do not leave crickets in an enclosure with a leopard gecko after a period of time bc the crickets will eat at their eyes. You can TELL SHE ISNT EATING bc there was over 10 dead crickets in the tank that she is in labeled “ sic tank 1” they had vet crosses out on her paperwork which tells me she was never seen as I was told would happen so I could purchase her back.
3- a month ago I purchased an agama from here ONLY bc I wanted to try and save it. She was visibly sick, barely moving, was missing multiple toes, missing an eye, had no fat on her body at all. She STUNK so bad once I opened the enclosure she was in. She was literally skin and bones. I bought it trying to save it but knew it was unlikely. She had goo leaking from her eye, it was just disgusting and my heart broke so I bought it hoping to give it a good ending of its life if I couldn’t save it. This animal was ALSO ON THE FLOOR!
They have multiple bearded dragons housed together, sick animals on the floor, they use RED LIGHTS for heating and it is KNOWN that red lights cause eye damage to lizards and other reptiles.
They feed mealworms to babies, even though mealworms cause impaction bc the babies can not digest the shell of a meal worm. They drop crickets into the enclosure and just walk away, no minding to the fact that the crickets that don’t get eaten will eat at the dragons eyes and body which would cause open wounds.
They lie about taking sick animals to the vet, they don’t even really feed the “sick “ animals bc they just drop food in and write down “ fed/water” and everyone assumes oh this sick animal ate, WRONG! If they ate there wouldn’t be dead crickets in the enclosure. I saw this with my own eyes today around 730pm when I was taken to the back to see MY leopard gecko who was supposed to have been taken to the vet, but yet they crossed out vet info on the paperwork.

Great place, very nice and helpful staff! A bit more expensive than other places, but they have discounts and sales all the time!

Unfortunately the care of the live animals at this store is subpar.
Majority of the fish are incredibly overstocked, or housed with other fish that may not necessarily be compatible, also selling fish that cannot be properly cared for with the supplies offered.
The turtles are kept in a very small aquarium under a shelf with no light or heat.
There is normally 1 lone ferret in a cage on the floor by itself with no stimulation.
The birds are always fluffed up as it is so cold inside the store.
With the wide selection of supplies, it is disappointing that the live animals are not receiving the care that they need.

Love this store! Friendly staff, good selection of animals, and pet supplies. Love the self service dog wash, and great prices. Will be shopping here, again!

Store was busy because everyone is getting pets during covid. The staff was still charming besides the traffic. I learned you can't hold a pet order over the phone, first come first serve

Went there with a problem I was having with a dog food I was giving my dog. There dog food specialist is awesome! She knew what would help fix the problem I was having and it did. I will shop no where else.