Pet Supplies Plus Seguin

This is our go to spot in Seguin for our pets needs. We have a cat, 2 guinea pigs, and fish and always find what we need.

Manager is nice and informative. Half the staff is friendly the other half are miserable. Kid with the headband is insufferable. Rude and always seems annoyed with customers. Looks like he hates his job and makes the shopping experience not a good one.

Staff is friendly and very knowledgeable. Prices are a little high, but this is Seguin. Store was well stocked, organized and very clean. Will be back soon.

I've been coming to this location for dog and cat supplies the past 4 months. These are truly the nicest people ever working here. Great sales and amazing coupons when you sign up for rewards!

Bought some food for my puppy was going to sign up there customer reward program and would have got the better prices but supposedly there system was down you would think there would be an alternative way but very low budget place should have just went to another pet store

I’m glad we have this gem here in seguin. All the employees are very kind and knowledgeable.

Literally the only pet supplies store in Seguin but the service is so lack luster I’d rather drive to New Braunfels than give them another dime.

I’d grown used to the lax attention they usually display where they don’t even acknowledge you waiting at the cash registers as they are preoccupied with other things like stocking. I blew off their over inflated prices and chalked it up to convenience rather than driving a town over. I even dismissed the chit chat most of the teenagers partake in as they ignore customers.

On my last visit though they had a game set up where you throw a football, my son who plays sheepishly played but I knew he was just showing up for his old man. He was awarded a small knick knack and they offered to also give us a keychain with their logo. My son extended his hand and the guy actually snatched it away and I noticed my son’s reaction. A grown man not possessing the sense to know how rude that is to do to a young man isn’t who you need at the front interacting with customers and their families. That wasn’t the end though.

I needed some feed for our bearded dragon and attempted to pay for it with a large bill. The young girl made a face as if I lacked any sense and told me they can’t accept that. Her facial reaction wasn’t needed but all I needed was a polite decline telling me they can’t accept large bills. She proceeded to tell me “maybe you should go grocery shopping first and break the bill there”. My sensibilities doubted she even did her own grocery shopping but I simply smiled and explained I’ve already done my grocery shopping for the week. I thanked her and began to walk out as I hear the guys ask her what’s wrong. My back was to her but my son shared that she rolled her eyes as I walked away.

Why on God’s green earth, save for being the ONLY pet supply store here in town you would think this type of poor service and behavior is acceptable is beyond me. They’re in desperate need of cleaning up their staff’s attitudes though.

I was hoping for a nice local shop for my pets needs. However, this isn't it. The food selection for cats is somewhat minimal, and each time I've been in the store, it felt unkept. The employees seem unhappy as they continuously complain about each other in front of customers. I give 3 stars because they are helpful when you ask for help.
UPDATE: I have seen an enormous change the last few times I've been in the store. Employees seem happier and keep their complaints out of earshot of the customers if they have them. So far, everyone has been helpful, knowledgeable, and go out of their way to help.

Very well managed store that is well stocked, their friendly knowledgeable staff are very pleasant to interact with.

Just got back bought 4 hydeout dog treat cheek roll clearly marked with sign saying $4.95 my dog who is a chewing machine loves these things, better them than my phone OH YEA he chewed up my phone.

Friendly staff, useful online shopping and drop off parking spot, a variety of pet products, and snacks!

Pet Supplies Plus in Seguin, Texas is a great Pet Store. The staff is friendly, approachable, and they will go out of their way to help you with your pet's needs. Always fun shopping at Pet Supplies Plus.

Very cute little pet store. Despite it's small size they had everything I needed and I'm not a fan of big box stores so will be giving these guys my business from now on