Petco, Carrollton TX

Didn’t have the cat food I was looking for but they had plenty of stuff I wasn’t looking for and still bought

I had an appt for last Friday at 11 grooming and I was called earlier that morning to say the grooming was cancelled due to groomer quit. I was rescheduled for Wed 10/11 at noon and when I went to pick him up, the only groomer was so swamped she was not able to groom him, only bathe him. Another appt was made to bring him in Fri 10/13 @ 8 and was assured he will be groomed. I've been taking my dog to Petco for years. Petco is not charging me for the grooming but this is very poor service. Why can't you keep groomers? Do I need fo start looking for another place? Sarah, the groomer, always does a great job but she's the only one working. This complaint is not about Sarah. Hopefully, she'll stay.

My original appointment was rescheduled due to a groomer being out so when I took both my dogs in for grooming the following day, I did not see any familiar groomers AGAIN. Although the groomers were nice enough the grooming was terrible and my dogs look horrible and extremely overpriced. I believe the groomers need more training before being allowed to groom dogs. Furthermore for my 2 small dogs (22lbs and 11lbs) to be groomed this time it was 218.99.
Not sure what is going on at this store as to why they cannot keep consistent groomers on staff. I will not be returning to this location anymore.

I have never been to a store that was more friendly and helpful these people were awesome I especially want to thank Meagan for all her personal attention. I am extremely happy and confident that I have everything I need I just need to go back to Petco for harness fitting.

Best place to take my dog for his grooming, as a senior dog (14 years old) the staff make sure to take really good care of him so he's not overwhelmed by the grooming process. He always comes out looking his best 10/10 my go-to location.

Manager is very rude and stuck up, also no products on the shelfs, will never be back. Terrible customer service

I've always loved this Petco location. It's been here for over 25 years. The employees are knowledgeable about pets and products. Always helpful.

I've been going to this petco for over a year and it's just steadily declined. I've had to switch dog food brands on multiple occasions because they constantly switch up small batch brands. They ALWAYS have so much clutter from moving inventory and restocking. It's impossible to push a shopping cart around without having to move Petco's stuff out of the way or go through an obstacle course. And the last 3 times I went up there, I walked 2 dog food isles at least 10 times each, obviously lost looking for something, and not one but 2 employees that were restocking the isles never asked if I needed help. When I go to checkout, the cashier is always busy doing something else and makes me feel like I'm putting them out by needing to checkout. I will literally never go to this location again. Do better Petco. This place is a mess.

Groomer didn't follow grooming request for my dog. Dog had water in ears and a swollen left eye.

Although I've seen better selections at other petco's. Your employees were very nice and kept your store clean. We enjoyed the experience thank you

The grooming department is very poor I have been going there for few years now with no issues I have a older dog and got there the new people decided they wouldn't groom her for health issues never told me over the phone or anything! The staff is a high turnovers I will never go back. Be Aware!

It's always fantastic and great! The staff is kind and the product is almost flawless I usually buy snacks for dogs, but there are many good things for dogs! Sometimes I don't have what I want, but overall it's perfect! I plan to go there often! And thank you so much for giving me a good experience every time! Be happy always. ~^^

They have just about everything you would be need for your cat or dog as they specialize in a wide variety of supplies and food unlike other pet supply stores.
My time is valuable and I tire of going to more than one store to get my supplies just because I have a cat and a dog.
Petco doesn’t have everything but they have more variety than anyone else!