Petco, Cedar Hill TX

Horrible customer service! I took my five month Yorky in to get groomed and was told that they could not take him because on the vaccinations for the rabies shot it did not have an expiration date. It showed that he had the vaccination August 6, which was just last month. I ask how long does a rabies shot last, the guy at the counter said a year. It doesn’t take a genius to realize that if he had it a month ago regardless if it shows an expiration date or not, you should know that it’s good for a year. So the next day I had the clinic that gave the Raby shot send me a new vaccination form showing an expiration date of the Raby shot. I booked another grooming for my Yorky for the following Wednesday. They call me Tuesday afternoon and tell me that the person they booked me with decided they’re not coming to work Wednesday. So instead of booking me with someone else, they decided to move my service to Friday. Very inconvenient for someone that has already been waiting to get their fur baby groomed. I spoke to the manager and they agreed that they should have booked me with someone else for that Wednesday but there’s nothing he can do because now its all full. Horrible horrible customer service! I will not be back. And I will no longer be purchasing food, toys, or anything else that I have been purchasing for the last two years from there.

I love our Petco store, especially the grooming staff. The one thing I have to say is that they are consistently understaffed for answering their phones. I called for a curbside pick-up, and it rang and rang. I finally had to leave and come back another day due to time constraints.

Always so great when I’m there…. Great staff! Better then the veternary clinic I took my baby too! HILLSIDE ON MOCKINGBIRD

This store is clean, well-stocked, and friendly. I did notice they have a display in front of the grooming window. I wondered about that, but it doesn't completely block the view. I have only purchased supplies here, no animals or fish, but the tanks and cages are clean and they don't have individual fish stuck in ready-to-go cups with lids. Great location in this chain!

If you are tired of feeding your tarantula crickets, go to Petco. They have a few different kinds of roaches and more.

The staff is friendly.

If I could give Petco's grooming services zero stars I would! Currently 9 months pregnant and took my dog in this morning as a walk in to get a nail trim before I give birth. The store has been advertising taking walk ins through their app and on the website. I arrived at 7: 50am 10 minutes before they opened and was the very first customer in the store. The groomer told me they could not take me as a walk in customer because they had other appointments coming up. Keep in mind NO ONE was even in the store and they didn't have any dogs when I arrived. She told me to come back later when she had time to cut his nails.

Petco, don't advertise that you take walk in customers when you don't! It would have taken the groomer 5/10 minutes to cut his nails. I will NOT be back!

We had great visit. What a wonderful staff
The lady vet was absolutely amazing, I’ve never experienced a lady veterinarian that was so nice and caring she really was on top of everything all questions and concerns about my dog was answered
I was very impressed!
I advise this location.
Town East Mesquite Tx
My Bentley was happy and healthy as well
Thanks PETCO staff for a wonderful experience.

I wish I could give NO stars. I took my beautiful Goldendoodle for a poodle cut. I was mortified at the haircut they gave my pup! She looked like a Bart Simpson’s dog! I will Never go back.

Petco GROOMING is awesome! The staff is fantastic and did an awesome job with my dogs GROOMING. I would definitely recommend using this location.

Best groomers and very friendly staff. Would highly recommend taking you pets to be groomed here. I had the best experience having my dog groomed here. Wish all groomers were as caring.

These 5 stars are for the grooming department. The manager Ariel has mad skills. Her staff is very friendly. Did amazing work!

I love taking our Jaxie to get groomed here. Ariel is hands down the best! She’s so patient with the animals and I always love the cut. 10/10 recommend this pet i for your fur babies grooming needs. Everyone is so nice and professional. You won’t regret it!

Wonderful service and love the way the worker groomed my baby's I will refer Petco in Ceder Hill to my friends

I take my doggy here to get groomed and the grooming staff are always so friendly and kind to my baby. I'm lucky I have found a great place that loves my baby as much as I do.

I'd give 10 stars if that was possible! We took both of our dogs into the Cedar Hill location for grooming and I'll never go anywhere else! They looked and smelt great! Customer service was spot on as well!

This Petco is the BEST hands down. I took my Cisco to get groomed and let me tell you Bailey is the best. She took very good care of him. Upon picking him up Cisco didn’t want to leave. That really showed me that they really take good care of your fur babies. I will definitely be booking him again with Ms. Bailey. Thank you for taking good care of Cisco.

Associates were VERY friendly and helped me around this store. I stopped one of the groomers and he gave me information about what they do in their different grooming packages. It was just a very nice visit.