PetSmart, El Paso TX

Very much enjoyed the beginning training class for our 6 month-ish old Husky. We learned a lot as owners and he came out of it on the way to being comfortable with other pets and people.

It is horrible place to be in.
I book a grooming appointment for my dog yesterday and today i have to drive 2 hours to get here. They told me his vaccinations got expired yesterday sorry we can take him in.
I tried to talk to them about I live out side of the city and I have to drive here for 2 hours they told me policy is policy sorry we can not do anything for you.
When I start arguing them for 1 day over the expiration date you want to go drive back, they said that we have if you don't like take your business somewhere else.
So I encourage you to take your business somewhere else

Been shopping here for years. The only complaint I have is they are always short on the fresh dog food.

The store is very clean and organized. Has a comfortable feel, easy to get around and find things. Really enjoying seeing all the sweet animals.

This store has everything I need for my dogs needs and wants and staff is helpful and courteous.

I mean it's PetSmart nothing bad to say about this place go there all the time to get crickets for my tarantulas

Very clean, staff is friendly, and when I called to get info on their dog training services they were very honest about expectations and pricing

will continue bringing my dogs here for their treats, toys, and other pet care products

Over priced and probably one of the worst petsmarts I have seen. Looks outdated. Staff was friendly

Love this place, my dogs love it too, employees are always nice, and grooming service is good too.

Took my dog to get groomed for the first time at petsmart & Kat was great! She was super friendly & nice, I will definitely be taking my dog with her from now on.

Yesterday I went with my sister and my mom to get a Guinea pig my sister had just gotten a Guinea pig the day before and had read online about them being social animals, with that in minds she went to go ask an employee for a Guinea pig and tells the employee the predicament she was in. A employee named Pat starts yelling at my sister that if she had gotten a Guinea pig before they can not be in the same enclosure and continued yelling and making a scene. In conclusion this was very unprofessional and thus why I’m giving this petsmart one star worst petsmart I’ve been to!

P. S She made my sister cry

I truly love this store, it always has what my furry friend needs and more. Somehow I always end up buying her more toys hahaha

Just took our MiniPoodle to be groomed, as a walk in, and they did the best grooming ever. We are from out of town and wish we could take the groomer home with us. Thanks for a great job. You should be proud of your workers. Very pleasant and they really like their job. Nydessa did a great job.

Made an appt (by phone) for one vaccine for my dog. Made it clear I only wanted the vaccine and not an exam (which had been done a few months earlier). When I arrived, I reiterated I only wanted one vaccine and not full exam. Receptionist appeared to understand and didn't say anything to the contrary. When tech came to take my dog back for vaccine, I reiterated again - just one vaccine, nothing more. When I checked out, I was charged for a full physical and vaccine. Bill was over $96 when should have been about $35. When I complained, they said they are not a vaccine clinic and everyone has to pay $60 for an office visit. If that's their policy, I'm fine with that but someone should have said something to me one of the THREE times I told them I only wanted vaccine and not an exam. If I had known their policy, I would have gone someplace else. Bad business to be so deceptive about what they are going to charge - especially when client is very specific about what they are seeking.