PetSmart, New Braunfels TX

Clean and well stocked but I had to give it 2 stars because it’s a pet store and saw way too many dead fish to count. Bets fist are first ones you see and several were dead. Fish tanks had many dead fish. Sad.

This clinic misdiagnosed 2 of my dogs. One of those babies crossed the bridge this week. The other one had a UTI that they said was cancer. Now because they misdiagnosed her, she has a bad kidney infection. That could have been avoided along with the massive $$$ bill.

Megan (MJ) has taken such good care of my little Koda and has been patient with him. He gets anxious but she takes her time and doesn't over stress Koda. When I pick him up he does not show signs of being mistreated. And he looks so good. Koda is a yorkie/chihuahua mix. MJ will be koda's groomer for as long as she remains working at this particular petsmart.

Rebecca the “manager on duty” needs her head checked. Went in the store to purchase a single gold fish. We have 3 aquariums that have plants and have been set up for over 4 years. She refused to sell us a gold fish. At first our water would be too cold, then it wouldn’t acclimate, then we didn’t have enough gallon in our aquarium. She simply REFUSED to sell us a gold fish. Not a koi. A $0.22 gold fish. I will not return.

Great facility but improperly managed. Pool and lazy river has lack of cleanliness - floating debris and green lazy river.

The staff is very friendly here. Store is clean and never too crowded. Great deals on the app.

I have never given a one star without receiving service but here I am. I have a senior large dog (16 yrs). Her nails have gotten to a place I needed help and since I live nearby and saw there is a walk-in option for nail trim. I decided to take advantage and load her into the car (no easy feat!) I am a single mom that works full time so as most my time is limited. I bring her to the back and the sign on the door (as online) said Sunday 8-6. The door was open but no one is around. I left my kid with her because she moved very slowly and getting about is not easy. I tracked down one employee, I asked about the grooming and they radioed someone. Then she said “the grooming is closed for the day” without even looking at me and immediately turned and walked off. I found someone else and tried to ask how to know the grooming hours of operation. She said “I think it’s on the door” and I said “yes it says 8-6 and no one is there” she said “well if they don’t have a lot of appointments they leave for the day”. This is advertised online as a WALK-IN option. Do not advertise there is a walk-in option if you are going to randomly close! Petsmart needs to look into the management of this store and why the employees are so jaded and could not care less about the customers. I’m not all about “the customer is always right” I have worked retail many years, I get it. But I was having a hard time maintaining my calm by the shear lack of any concern, something is going on. Either it’s complete lack of training or they are tired of customer complaints about the groomer.

The experience was okay. The CSR that assisted when we got our African Dwarf Frog could have been a little more providing with information or knowledge. Instead they handed me a clipboard and I figured it out on my own.

Good selection. Hard to find someone to help you, but everyone that works there is very friendly

Not a great place for grooming I got the the 80$ package thinking I would get my money worth but when I picked up my dog her paw pads were not trimmed, nor she was not blow dried either and received her wet along with the fact that they didn’t cut her nails as well not a great grooming place and would not recommend!

Who doesn’t love PetSmart? Just know that the locations with a vet, their scanners do not always detect chips. Whether it’s the equipment scanner or the scanner person, it’s not reliable. Best to go to a vet-vet.

My husband and I took our 2 babies info a bath and nail clippings. Long story short, one of our dogs could not stay long as she was having her seizures which she is taking medication for and is heartbreaking for us. In speaking with the amazing employee Cindy, she proceeded to explain about a product that helped animals in her family. Out of desperation and knowing that fireworks were coming as it is the 4th of July, we grabbed some. As my husband waited in the truck with gin our dog while waiting for shilo to finish up with his grooming, gin was pacing all over the truck, my husband gave gin 2 chews and not 20 minutes later she was calm! It was the most amazing thing we have experienced during this horrible seizure journey. From the bottom of our hearts, we would love to recognize and say thank you to Cindy from the Creekside location for caring enough to want to help. We will never forget this day and most definitely never forget you

Had my Aunt's puppy groomed. Very professional and my puppy came out beaming of happiness that she looks all nice and pretty.

I was moderately pleased with my grooming experience. My cat was clean and nails were trimmed, but she was damp on pickup (she didn't take to the dryer) and just looked messy. You hope your pret will look amazing when you pick then up, and mine didn't.

Took my shihtzu pup for a groom. He looks the same. I understand puppies take time to get used to everything but $94 for a bath, blow dry and nail trim? I wanted his hair cut down and face cleaned up but couldn’t because he “was not happy” with his face being messed with. I’ve taken him elsewhere and they were able to take care of him just fine.

Staff enjoys each other very much. So customers need to find things themselves. They have many products everyone could use for their pets.

PetSmart employees are going beyond the present standard. They are doing an excellant job even though there are less of them on the floor compared to 5 years ago. PetSmart appears to have stepped up their employee training. Quality over quantity won me over and I will shop at PetSmart again soon.

Ever have that moment where you buy something and don’t think you need the receipt so trash it then suddenly find you need to return it? That was me this week. After a visit to Banfield to get my kitty well again, a diet change was recommended after I had just purchased her more food. With an incredible amount of patience and sympathy, the attendant was very understanding when I brought the unused food back and without the receipt. A Manager was brought in and I was able to get a refund back to a PetsMart gift card which allowed me to turn around and buy the new food my fur child needed. I’m so grateful for their help and understanding and will definitely keep shopping here. Excellent customer service!

Never again! They have no idea how to trim Nails! 4 groomers standing around.and not one could do it!

Had my dog's nails clipped and grinded. Staff was very friendly, especially red headed girl at the counter. Sorry, I did not get her name. Price for this service has increased, but everything else everywhere has also!