PetSmart, Richmond TX

I took my bulldog in to have her nails clipped. They were proffesional, friendly and kind. I will continue to use their service. Good job!

Really disappointed in the grooming salon and the lead Demar. She always has an excuse why she can’t cut both of my dogs. Each time it’s a different excuse. Last time she cut my dog Gia she told me my dog needed to learn how to sit so she could give her a better cut. She barely cut around her face and now has matting and she refused to cut her at our last visit. It’s a wasted day for me and my dog who really needed to be cut. People don’t have time to constantly rearrange their schedules to get their dog to the groomer. I won’t be going back. You lost a good paying customer and I will be letting people in my neighborhood know to stay away because they waste peoples time.

Sabrina did a great job with the Schnauzer hair cut even though Benji decided to misbehave PetSmart rules!

We take our dog to train here as well as shop here for pet supplies for cats, dog and fish. We have been long time customers. This particular Petsmart has a good variety of items and we have always been helped by knowledgeable workers. Emma has been our trainer and she has been sweet and pleasant to work with. Very flexible and can shift the training to fit our needs and cooperation of our dog. We will continue to purchase training courses as well as buy our pet supplies here.

Update: Petsmart called me back in and made it right. I used Logan this time and she did a great job!

Lazy women groomer! My doodle gets weekly grooming at pet supplies. Never an issue. This was my first time trying petsmart.
After 2 hours she gave back my 5 month golden doodle all damp and didn't cut her nails. Tried to blame it on my dog being a puppy and not letting her. She didn't even put shampoo on her. My puppy smelled like wet towel! She didn't complete the job and I refused to pay. The manager approved it. Unacceptable, inspect your dog before paying for satisfaction.

If you need something for your pet, you will surely find it there. We did it this way for our dog.

Needed to return a turtle tank that developed a crack on the bottom and we lost the receipt. Not only did they look up the receipt using our phone number but exchanged the tank hassle-free. That's great customer service!

My favorite place to groom my 4 dogs, the girls are very professional and always treat my babies excellently.

Got my dogs groomed there a couple days ago…. TERRIBLE was not what I asked for at all. They completely shaved him down, had patches of bald spots on him and his ears are uneven and MATTED…. He is a Bichonpoo and they made him look like a poodle. Was not what we asked for at all. Also lady was rude. Very disappointed.

Horrible, my puppy went for his first hair cut. Amber shredded him! Covered in cuts. So awful! Never go here I’m so sad, my poor dog.

Amber groomed our dog. He came home covered in burns and razor cuts. She didn't finish the job. We have to take him to the vet to finish nish him so we are paying double. This place is terrible. Not safe for dogs.

Great customer service and helpful staff. Definitely will continue to come here for my pet needs.

Great customer service- gave me on online discount in store (since I was not aware of it) when i shopped for canidae dog kibbles.

Terrible haircut. Does not listen to customer request, still waiting to hear from corporate on groomers who need better training.

The grooming service is the worst ever! Do not ever take your pets here to get groomed. The groomer has no idea what she is doing. If you just want your pet shaved baled then she is the one for you. The way they handle the pets is so very unacceptable!