Pinnacle Propane, Justin TX

I paid about 400$ for them to come out & fill my propane tank, they said they check for leaks & fix leaks before they fill it, well I guess they didn’t check for leaks because after they filled my tank it was leaking & all my propane leaked out by the time I figured it out myself, 400$ down the drain now it’s getting cold again & we have no propane in our tank!

Never had any problems reaching United Propane, but almost an hour ago I was on hold and it said press one and someone will call you back and you won’t lose your place in line in the queue. The hold time right now is six minutes, so I pressed one still haven’t heard from ANYONE my guess is they don’t want your business

Absolutely terrible company. My propane tank has a leak, smelled the propane, called for emergency service. Was told to shut off the line and wait for a tech to call. Waited for over an hour, finally got a call, by this time my tank was empty. Was told they would send a tech out, was given a quote by the tech, waited for a few hours, then was called and told I don’t have a contract with them, my tank is privately owned, (I had already explained this). So, I lost a half a tank of propane, was quoted 1200$ to check and fill the tank, then I was told that because I don’t lease a tank from them, that they couldn’t come until Monday to check anything. This was during peak hours, so, had they told me in the first place while i was on the phone, that they wouldn’t service, I could’ve called someone else. Now I have to go 3 days without gas, no hot water, no stove and we have to cancel my birthday party because we can’t cook anything. So, not only did they lose this disabled veterans business, but they lost the money to fill and fix whatever the issue is. I requested that the tech have his manager call me, so I could explain the situation. Guess what! She didn’t call. United propane is getting a terrible review, not only for bad customer service, but, as the new owner of this home, as I explained to them, they chose not to tell me whether they could help or not. I wouldn’t even give them 1 star if that was at all possible. Do not call this company in any type of emergency and don’t expect any type of timely response if you have one.

Worst propane company in the entire world. STAY AWAY FROM THESE PEOPLE. You'll thank me later.

These ladies are always kind and fill all my many of tank bottles, great service with a smile!

With so many in an emergency state with the rolling blackouts and weather below zero, heaters are a must. This place has the uncaring gall to say it’s too dangerous for them to open their doors. Not hero’s, zeros! I’ll never buy from this store nor do I recommend them! We are driving in this weather to get heat for those who need it but not at this business. Shame on y’all!

Been with them for 19 years, always have had good service. Called them last minute after realizing the tank was low and Michelle got someone out ASAP! Thank you

I have been a customer since 1996. Whether it was Henderson or United, I have always been taking care of through the years. I never had to worry about running out of fuel to heat my home. United makes sure it doesn't happen. The drivers are kind and respectful. And the office personnel are the best. Thanks Lisa!