Pizza Hut, Katy TX

Slow service, took over an hour to get my order for 2 pizzas, but the time I received it, my order was cold already.

This location has issues. They somehow manage to get things wrong. Tried ordering thru the App, still messed it up.

Never ever will i come to this pizza hut! I decided to give them a second chance after the last fiasco i had with them and here i am waiting in the parking lot for them to remake my pizza they made wrong. Hey pizza hut thanks now im gonna be late to work because i have to sit here for 10 mins waiting for new pizza to be made. DO NOT COME TO THIS PIZZA HUT! There's a reason they only have 2.5 stars and all the other ones have more. If i could give zero stars i would. They didn't even apologize on top of it all.

Very nice delivery driver. They were pretty quick & the pizza was delivered without being banged up. Definitely improved over the last few months.

Incase anyone was wondering the curbside does not work but the horrible store manager or any of the lazy workers won’t call you when they see your curbside order come through and especially not after you’ve checked “I’m here” and have to wait over 10 minutes and they can see your make and model in the parking lot before calling so see what’s going on and the rude store manager having the nastiest attitude. I called back to complain and she woman over spoke me on the phone and I got mad and yes cussed because she cut me off. But what right does that give her to cuss back at me. Such professional store manager etiquette. I think she was expecting for me to cry when she said I was no longer welcomed there. It’s okay I wouldn’t return anyways, no one likes cold food and horrible Service. Y’all need to work on your customer service. I promise it makes your day 10 times better to get through

This location is HORRIBLE for starters! I placed this order for a relative, as soon as I hung up i called the store to tell the manager to make sure security stickers are on the box and Aaron the manager was working this night. He answered put me on hold for 10 mins.then hung up. I called back but He refused to get on the phone and the other associate she was rude and refused to give her name. I called 5 times Aaron still refused to get on the phone to address me the customer. As I was still on the phone with the rude associate I head Aaron answere another call but didn't get on my call but was never able to tell him to put the stickers on the box. Because he didn't surface, and the last time i order from this location the box was open. Utimently I called back after 50mins.later to say the pizza will be cold and still hasn't arrived its after the stated time online, the same associate girl answered she refused to get the manager on the line, then she said he was not available. I told her I would call Alex the district manager if he wouldn't get on the line. After waiting another 10mins. Aaron the manager finally got on the phone. After telling him the above message. Aaron said there is nothing he could do it was handed off to a door dash driver, I said I didn't know pizza hut used door dash drivers if i had I wouldn't have order this might explains why the pizza is always opened when delivered. The Aaron said he can't do anything about the pizza being cold. I told him the pizza shouldn't be cold because the delivery address is less than 6mins away. Aaron started getting loud and belligerent saying the delivery address is 25mins.away. I told him it is not its 5mins away and that him as a manager of course he could make things right he's the manager, he could offer to remake the pizza for the customer. Aaron said it's not his fault if the pizza is cold and arrive late and nothing he could do. I told him he needs coaching and development training and customer retention traing and to have the manager to call me. My sister also called the westheimer pkwy store to complain and ask Allison to call her regarding the katy mills store and the pizza i ordered for her and the unprofessionalism she and i received.

The big lady in the front is so unfriendly and has a horrible customer service. I asked her a question and she gave me a rude answer. I asked her for some red pepper and she responded. Three words in a rude loud tone. "pay for it, not free! ". OK lady if you could give a smile and say in a friendly nice way. I ordered 6 pizzas and was the only one in there so not she is busy! She needs to go learn customer service. Manager needs to retrain her bc she will bring business down miserably.

Im done spending my money at pizza hut.everytime I order im disappointed! My pizza looks so light like its not fully cooked! When your pizza is out for delivery 10-15min after placing the order i should've known something wouldn't be right! & after calling the store im even more disgusted, the manager is so rude! She Needs to learn what customer service is.

If I was able to give this location a -10 star review I would. When my pizza was delivered it was nothing close to what I ordered. The pizza wasn’t even a whole pizza and it tasted like something you would find in a dumpster. I tried to call the store and get a refund and whoever I talked too was extremely rude and refused to give me a refund and then hung up on me. I DO NOT recommend this location what’s so ever. An absolute waste of money and time.

If I could give zero stars i would. First of all, I ordered curbside and ended up having to go in after waiting outside but seeing several people after me go in, order, and get their pizzas. I went in and the front counter girl was in the kitchen having a loud conversation when she was cursing about her job. A driver who was cleaning the wing station had to tell her people were waiting up front. She came and I gave her my name only to find out that my order had been ready. Got home and found out my order was wrong and was also old and dry. Tried to call seven times only for the phone to ring until it hung up. Took the whole order back to get my money back. Saw a driver touch raw chicken and then fried with his bare hands, never washing in-between. He told the girl Someone was up front. She came up and I told her my order was wrong and I wanted a refund. She acted like she could care less. I will never EVER come back here again. I would suggest you steer clear of this location as well.

This location makes the most disgusting pizza I have ever eaten. There’s absolutely no sauce, and the sauce that’s on on there is gross.

I called for a refund and the manager was RUDE.
She said I could get store credit OR bring the pizza back to get another in exchange.

DONT WASTE YOUR TIME ordering from this particular location.

Took an hour and a half to get my food, I waited patiently. Then my food gets here and I have 5 of the 8 wings (crumbs) in the box. When trying to call absolutely no one would answer, I called and pressed order to go and the girl told me she would transfer me and I sat on hold and waited so long, it starts ringing and hangs up. Won’t be eating here again! Delivery driver was very nice though!

Very terrible service they bring me the whole wrong order and they will not answer for one hour straight to try to get a hold of someone there to say you gave me the wrong pizza I have never seen this in my life and the sad part is the pizza they gave me is ice cold looks very old if I had a car I what a pet through it in the stores wall how much frustration Pizza Hut gave me I was so much better off with Dominos at least they probably would’ve answered their phone

Rude staff. She attempted to Close the restaurant down 40 minutes before it was supposed to be and then made me feel rushed to come and pick my food up, when there weren't even any customers there nor other orders to be made but mine. To top it off, I had to settle for pan, when I actually ordered thin because she said they were "out of thin". Perhaps she just didn't want to make the thin because it was an extra step involved. I worked at pizza hut for years As a kid. I know exactly what she was doing.

Most employees I ever dealt with was very good courtesy management seem to be a little unprofessional rude Pushy as if she's the Big Chief

I ordered pizza at 7: 30 tonight at 11: 15 They finally told me it wasn't coming, after 4 other calls where it was only 15 minutes away. Some how all the drivers went home when they don't close for another 45 min. I asked for a refund and for some reason I can't even get that until 9am but I have to call or show up! This is the worst service and experience I have ever had with pizza.

This Pizza hut has got to be the worst one in the area. They take orders and don't deliver with no notification of canceling if there were any issues, but will still charge you. They'll close the store an hour early. They never answer their phones and if they do answer and you call with a complaint they'll hang up the phone.

The manager Christina and her supervisor Renee, need to be taught a class on customer service and how to handle things properly when making an error on the businesses behalf. I will be reporting RTL FOODS LLC and their entire operation to the corporate office for Pizza Hut. If they were my employees, I’d fire them immediately!

This is a pretty good pizza hut location, the staff is friendly, and they usually make the food pretty good, the only minor thing to note is that lately, more often than not, they don't have water bottles available