Pizza Hut, Austin TX

The employee called me after placing my order. “YoU cAn OnLy PuT oNe TyPe Of SaUcE oN a PiZzA”

I didn’t feel like arguing with an incompetent employee with no critical thinking skills.
Every other Pizza Hut & employee who is competent knows you can put half of one sauce & half the other on a pizza.

So I then ask can you change the breadsticks to cheese sticks & I’ll pay the difference when I get there. “We CaNt AcCePt a CaSh PaYmEnT aFtEr YoUVe AlReAdY PaID wItH aPPlE PaY. ”

Super annoying & unbearably poor customer service skills.

To start off with the person who took my order over the phone tried to over price me. Second, i go in to pick up my order, it's not ready yet so I pay for it upfront while I wait for my order to be done. So I pay and go sit so I can wait for my order. They have this screen that has people's name and ready times so that way you know if your order is ready. Well, I'm waiting for them to bring my order or call me to the counter when my order is ready, and I noticed I had been waiting for 30 minutes. They said it should be done in 15 minutes when I called in my order. So, I go to the screen to check if my name is on the screen, and it's not! So the two girls that work there are just standing at the register gossiping. I go up and ask if they can check on my order because I have been waiting for a long time and my name is not even on the screen anymore. One of them goes and checks. Well, my order had been ready the whole time. No one came to me with my order, nor called me to the counter when it was ready. It was sitting in the warmer this whole time getting unfresh and hard. I go home with cold old pizza and and cold hard cinnabons. Worst customer service and worst pizza i have ever had. Pizza hut used to be my favorite. Fair to say, not anymore.

After some DoorDasher ran off with my food (ordered through Pizza Hut’s website), it was a headache dealing with both DoorDash and Pizza Hut corporate, who were more concerned with pointing fingers at each other than helping me get a refund or getting my order remade.

Thankfully, Vera from Pizza Hut Riverside was able to quickly resolve my issue in less than 5 minutes, which was a breath of relief after DoorDash and Pizza Hut wasted 40+ minutes of my time on the phone.

TL;DR:
When it comes to customer service,

Pizza Hut corporate: 1/10 (who had the audacity of trying to “compensate” me by giving me a voucher for only one of my items instead of refunding my entire order)

Door Dash: 2/10 (only because they were at least apologetic about losing my food)

DoorDasher that stole my food: -10000/10

This store: 10/10

Delicious hot pizzas where you can have a nice time good customer service they deserve 5 stars

Pizzas where a sloppy mess and an absolute waste of money, worst take out experience I've had in Austin

The food has always been good, and the staff treats you right. My only complaint is they haven't had a working ice machine in months. And they don't serve beer. Yes, I find it absolutely heartbreaking too. Maybe 2023 will bring some surprises. This reviewer sure hopes so. Merry Christmas!

Good pizza as usual, we dined in but the staff was young and inexperienced, but they are suffering from the same staffing problems that everyone is, but they were polite and more than willing to help when asked but the place was clean, and food d good although they had no soft drinks because ice machine was broken, although they did have bottled drinks so not having fountain drinks was not a huge deal, hopefully they'll get the staff trained up and improve their service.

Detroit style Pizza was superb. Great allover taste. Also, the fries are really recommended. I never knew French fries were such a good complement to pizza.

This is my go to pizza place. They usually get my order right but this time they didn't.
I always have light sauce on my order but this time they had regular. I have heartburn, so I was only able to eat one slice because it was too much for me. Hopefully they read the other right next time. They haven't lost me yet lol.

Badass crew, I used to work there as a cook. Don't know if the crew from 2018 still there but what's up guys!

This Pizza Hut has literally never disappointed. The food is always flavorful and the service is incredibly fast!

Wouldnt waste your money here. Youre pretty much asking to have bad food if you eat here. Ordered here multiple times and each time the food quality is awful, really tried to just give them a chance but they just cant make even just DECENT food.

The worst customer service I ever had in my entire life.the lady working there is so rude like a little baby. Please don’t wast your time this place that’s nasty.

I'd placed an order for a corporate client of mine to be delivered, and had spoken with Manager Debbie on 8/3/2022 about adding two additional pizzas to it. She totally understood and told me to call the next day (day of the order) at 11AM so that should could take care of order addition and get it all squared away. It wasn't a complicated request, and Debbie seemed like she was eager to help which left me feeling relived, that is until.

I called at 11AM the following morning as Debbie advised before they get busy, and I was hung up on 34 times - sometimes, they would pick up and then hang up immediately, sometimes they would answer and leave me on the line while they did whatever they were doing then after a minute, or in some cases, 4 minutes, hang up on me yet again. I understand if they're short staffed, but for someone to just pick up the phone, not say a word and then hang up on me like that repeatedly when I was just needing some help is absolutely angering and disheartening. Pizza Hut customer support did nothing but reroute me to the store, wherein I was hung up on again and again.

I was hoping to give Pizza Hut my and my clients' business for sponsored lunches, but that won't be the case. I will not be coming to Pizza Hut again for orders to serve to my clients again.

Order Confirmation #: 3220728154748001432022293

This location was tasty and cheap, but service was a not good- we did take out and we’re not called when the order was ready or alerted in anyway. The woman taking our order was terribly uninterested in being friendly. I guess I get it, working service probably sucks right now, but still.

For real though, for a large 3 topping pizza + boneless wings it was $20! That’s crazy! Pizza Hut has so moved up on my list for pizza. Will let y’all know if it’s good.

Edit: it was good

One of the worse experience that I've had. I ordered my pizza online and they never told me it was going to be threw door dash. They said it would be delivered in 45 mins and it was over an hour and 20 mins late. They never told me that they have arrived so the delivery driver put my pizza on the floor I live in apartments but like I was keeping eye I saw him and opened the door. He got mad and said put it back down because I need to take a picture I told him that was disgusting I was not going to put my food on the floor and he try to grab it from me and put it back on the floor I took it from him and said no I use to do door dash you can say you handed the pizza to the customer but still he still insisted to grab the pizza to put it back down on the floor so I called the store and the rude female i can't call her a woman if she acted that kinda way but the female started laughing at me saying ok and so what? So I told her she lost a customer she laughed again and said ok that's fine. I swear I never experienced that kind of rudeness EVER! DONT EVER ORDER FROM THAT STORE! Pizza Hut is good but NOT from that store. Riverside pizza hut was disgusting pizza was cold, hard and just very not worth my money. NEVER AGAIN!