Pizza Hut, Fort Worth TX

Food tastes great. But we consistently don't receive what we order. We're on a streak of missing ingredients, wrong ingredient layout, and missing items.

Good place to eat u notice that all the complainers don't have a profile pic that's because there fake probably just want free hand outs

Ordered a Big Box, firstly the wings were missing and secondly the cheese on the pizza was not fully cooked, it was still cold, like biting into a lunchable. Absolutely disgusting.

I order at this pizza hut about 4 time a week and let me tell you something is always missing in my order or the pizza is missing toppings or extra cheese that i paid for.i almost never get my drink let alone any sauce that i order like ranch,

Pizza Hut in Fort Worth located at 9124 Camp Bowie West Blvd did a fantastic job with my order on 8-22-23. We ordered 10 large pizza's (all modified) and everything was made exactly how we ordered it. The team at this location was very friendly and helpful. We ordered through the app and had an overall great experience. It was refreshing to be greeted right when I walked in and then they help load my food in my car. Much appreciation for this location and we will start using them for our pizza days at our business. Keep up the great service and positive attitude.

Always great customer service! Pizza was special order because of allergies, and the team made sure things was right.

Great pizza and always hot when I come pick it up. Wings are a little tough but good. I wish there was more chicken in them

Delivered wrong pizza then hung up when I called to have it corrected. No more Pizza Hut for me!

Been buying from this location for years. They never mess up my order. My pizza is always cooked to perfection, whether it's carryout or delivery, it's always hot. Couldn't ask for more.

I ordered a pizza with with my free bread sticks I guess cus it was cash nobody called or showed up

Overcharged and cold steal pizza, for staff members at lunch. Spent $60.00 for three large pizzas with a coupon.

I did not know they were using door dash for delivery until I received a text. Then I received a text saying my order was delivered by Krystal but I never received it. I checked and made sure I added my apartment number, it was correct on the pizza hut website order but my apartment number was missing from the Doordash order. This means a pizza hut employee left out my apartment number when placing the Doordash order. I called pizza hut, Katy said she would resend the order again but she would still have to use Dordash.

Part 2
I called back t 45 minutes later to see if my order had been sent out. I spoke with a loud, rude woman. I explained my situation and said I spoke with Katy. She said there was no one who worked there named Katy. She said she did not have time for this and she many people waiting. She put me on hold. While on hold, I got ready and into my car. I didn't have my car previously when i made the order or i would have picked up. I drove down the street while on hold. No one ever came back to the phone and the call was disconnected.

When i arrived, i was not greeted, there was no customers in the store and the lady who had answered the phone, just stared at me. I believe she knew i just called but was surprised I showed up at the store. I told her i just called, explained to her the situation again. I told her when i called I put on hold and hung up on. I also told her, I was told Katy did not work at the store. She then said i must have talked to Kimberly, she went to the back of the the store to get her.

Kimberly, who i would assume was a manager, came to the front. She remembered i called, she said she sent a replacement order. I told her i did not receive the replacement order but I did not receive a text that it had been sent with out with Doordash.
I advised I did not receive the replacement order and suggested that the doordash driver had stolen the orders. Kimberly said that the doordasher Krsystal had never come back so she may have.

Kimberly then suggested i could get a store credit or she could make my order now, it would take 15 minutes. I told her i would take the order and I told her to refund the delivery fee and tip, I 'd paid initially. She agreed and refunded me.

Here's what i think happened, the manager white girl Kimberly maybe scamming with the lady i spoke with who happens to be black lady with a ugly rusty gold tooth in her mouth, along with the Doordash driver, whom they might possibly know personally.

Had i not gone to the store, I would be out of $43 bucks.
I was lied to twice, the manger gave a fake name (which I'm sure she does often), she also lied about sending out my order out a 2nd time. She had no intention of solving my problem whatsoever.

This Pizza Hut should be shut down. I know good help is hard to come by, customers can be rude, these people aren't getting paid enough however I don't care, if service is this bad then the store should be shut down immediately. After reading all the other reviews of missing orders and poor service, I'm done with Pizza Hut i see why people go to Dominos and Papa Johns!

This was the worst experience at a pizza hut I've ever had. Makes me not want to order from you ever again. Delivery was very late and the store refused to answer the phone to cancel my order. Even after the driver showed up an 30 minutes outside of the Delivery window no one would answer the phone. The food was cold, the only warmth came from the wings and they were old and nasty. Worst experience ever

Would not recommend this place, staff is young careless dime a dozen employees. Food is not was it used to be, orders are served to be minimal ingredients as possible.

They took almost 2 hours for my food, the store never answered and the phone customer service hung up on my face and the food was not hot

Bad service burnt food was supposed to be curbside had to go in and wait past 30 minutes after said was supposed to be done. Was the worst service that I received here ever and continues I will never go back