Planet Fitness, Abilene TX

Needs to be 24/7 again. I work nights and there's no way I have time in the day. Thinking about canceling and going to Crunch Fitness. I'm not going to pay for a gym membership I don't use.

Every time I try to contact them they pick up and hang up. This place gives the franchise a bad name. I moved across the US and it’s a huge PITA to cancel my membership (these stupid one time fees each summer). I would never choose this place again. This is the only bad review I've ever left on anyone and PF is out here earning it.

Complete with workout essentials, clean; organized, friendly, knowledgeable staff; delivers exactly what it advertises.

Great environment. Staff are always friendly and helpful. You can't really beat the price for what u get.

Very clean. The staff help with what they can. They could be more knowledgeable about the equipment

I fell in love with Planet Fitness when I lived in another state. So I was excited to see Abilene had one. However it is disappointing that the 30 minute express workout area is not being used as it’s intended for. I specifically came back to this gym because of the express workout and the large variety of cardio equipment. I am not able to get through my circuit because of the people that are using the weight equipment for reps. Even more frustrating is that most of them are sitting on their phones not even using the weights. I’ve spoken to the staff and nothing seems to be done about it. Each piece of equipment in the express area is on the floor so it makes no sense why people hog this area. It’s been very disappointing especially since my previous Planet Fitness gym didn’t have this problem. It’s to the point that I’ve considered canceling my membership. Please do better.

When I signed up I was told I had 48 hrs to cancel my account. After trying by phone several times due to a unexpected medical problem I finally gave up and went in. They refused to be understanding about the situation and even though my payment hadn't hit yet I was still going to be charged for the month knowing I couldn't even use my membership. Said that I should have come in before the 10th and that was the end of it. Like I knew I was going to have to have emergency surgery. So I definitely won't return and don't recommend anyone else using them. Because staff tells one thing and their policies say another. Oh and you can't even get assistance from corporate because they won't help with membership issues or billing issues.

Care free workout clean clean fun for all. Clean environment all the machines you need and more

I had a simple question on billing, for some reason I was charged a late fee even though there was plenty of money in my account. I called corporate to request refund and they said I would have to speak to my local club. I called the club and a poor sweet lady tried to help me but needed help, when she asked the manager (Michael Bell) he refused to get on the phone and speak to me and scolded her for not knowing how to answer my question, all while I was listening. If I couldn’t get the $10 back, that’s fine I’ll live but the fact that the manager sounded so disrespectful and refused to speak to me was was ridiculous. Learn how to treat your employees and members Mr. Bell.

Not a bad planet fitness. But definitely on the smaller scale and the biggest downside is paying full price for a non 24/7 gym. I think the price and the hours were and are the biggest selling points for everyone. But all in all not a bad place to go. Friendly staff very clean the men's showers have practically no pressure.

Transferring my membership has been hell for the past one month. They have refuse to answer their phone calls and they wouldn’t even return my calls for the past two weeks.

It the only planet fitness that’s not 24 hours I’ve been to. Now I know why people are starting to join the other gym. They told me it was because of the pandemic. That was 6 months ago! Everyone is back to regular schedule but these guys!

Best biggest smallest clean respectful place in miles around. First time visiting and enjoyed it.the staff was very kind and full of smiles. Good job!

Good gym, the people at the front look like they would be happier if they were doing anything else at all except working.

This is a good sized gym with lots of equipment choices. All of the people I have met that work here have been nice and helpful. The locker rooms are nice and well kept. They have some additional services available for "free" for their Black Card members such as tanning, massages, and some other things. Over this is a nice gym with helpful people and plenty of equipment to meet most people's workout needs.

Its getting too packed, probably because its not 24hrs anymore. The "crowd meter" on the app really doesn't work too well. It somehow always looks LOW, it has a bias to it. The free weight area is, in my opinion is crowded all the time at least when I go, early mornings and early afternoons. Its like "do people have jobs anymore? Their always at the gym. " That little room in the back right corner that has the machine weights, 2 is company three's a crowd in there. Cleanliness, 5 star.friendliness also 5 star, hell make that a 10 star.

Have been going to Planet Fitness for years it's a great gym always clean lots of cardio equipment! I just wish they would be open for 24 hours again.