Planet Fitness, Austin TX

My location is always well staffed, clean, following safety guidelines, and has every tool I need to help stay fit.

Love this location! I run from my home, work out, and then run back.the staff always greets me as I come in and says goodbye. It is always clean, which makes me feel comfortable. And with the machine is broken it is fixed promptly! This all makes it easy to stay motivated to work out consistently.

I go to Westgate and slaughter planet fitness both can get busy but that's to be expected. I enjoy the place since I'm not looking for a weightlifter gym, lots of grunting and plate banging is something I don't need.just a good work out

A+ gym facility. Wide variety, clean, professional equipment, spacious layout, great branding, lockers, showers, friendly staff, good temp. Bonus! Spacious and clean

open 24/5 most nights, App with equipment guide smart.

Low price!

I have added weighted pull-ups and chin-ups to my workout. Unfortunately I need to stand on a dumbbell to reach the bar of the life system synergy 360 system since jumping up with 25-45 lbs can be jarring on the lower back. It would be nice if they would provide a plyo jump box/stand to use. I would think it would be much safer.

Lots of equipment to choose from.
Clean fitness gym and plenty of stations with wipe down product for members. Clean restroom.

Great place to get back in shape. Friendly employees and great atmosphere for a work out. Try it, you will like it!

Company makes you send in a hand written letter asking to cancel. They refuse to do it at the gym or over the phone. Predatory company that hopes you keep forgetting to send in the letter so they can keep billing you. Thought it was a “no commitment” gym. Making it that hard to cancel i will never sign up at this gym ever again

Ismael and Geordan take care of things late and overnight. Gym is kept very clean and in great condition. Equipment is updated and I haven't found any that needs repair. Lockers and changing rooms are kept clean and in good condition. Only one day was the water on the cold side but that was also right at the end of a very busy time. Otherwise no problem. Location is secure and safe and parking is ample. I recommend the Black Card membership fir only $25 +/- per month. Stand up and lay down tanning beds. Chair and bed aqua massage. Massage chairs available and always working.
Ismael is friendly and quick to respond ti customers. Really sets a great example to be followed.
Geordan is always cleaning and alert ti customers needs.

I went in today and asked if I could take a video of the different equipment so my trainer would have an idea of what equipment they have so he could write up a workout plan.

The guy at the front desk said something like, “I don’t know I’d have to ask my manager” I nodded and said okay can I talk to him or her. He kind of ignored me and I asked if I could walk around and take pics of the equipment. He kind of smiled and said: “ I don’t know, I don’t really know you man. ”

It was surreal. I’ll head elsewhere.

I just moved to the neighborhood and wanted to try this gym about before signing up. They point blank told me they don’t do that. It looks like they’re actively trying to drive business away.

The staff were nice, the place was clean. This is a smaller establishment than some of the PF's I've visited. It's a toss-up. Less space, but you also aren't walking into a half empty warehouse, like some places.
I liked that they had the small lockers where you can set a code.

Filled up my water bottle today and it tastes like wood finish. I recommend that every who goes to this gym to get their water from another source. These people might be trying to flint their members. Is the shower water is the same?

Boy do I love my experiences here so far! Unbeatable competitive prices, well maintained equipment, clean locker rooms, and friendly staff. There are so many features I love and the quality exceeds the price point. Shout out to Geordan for being exceptionally great, thank you for being so committed to the customer experience and satisfaction. I look forward to having a long tenure here.

They have severely cut hours and have favored opening for the morning crowd. On my most recent visit, today, I went in with time allotted for a quick 30 minute workout (which they also advertise as the PF 30 minute express). 15 minutes before close they began sounding the LUNK alarm which is terrible for the ears if you’re standing near it. Then about a minute later with about 20 people still working out they turned off the lights! This seems like a safety hazard in the middle of running on the treadmill or a lift all lights off. I tried to get through my 30 minute workout but left at 6: 50 when they sounded the LUNK alarm again even louder. Highly disappointed in this experience and you truly do not close at 7 but at 6: 45- so just say that!

Love this place as I am always greeted with a smile from the very friendly staff at the front desk. The machines are in excellent condition and there is plenty of them for a great workout which my son and I look forward to. The place is spic and span and there is plenty of disinfectant stations to clean up the machines after you use them. Overall this place has a cool atmosphere and I most definitely look forward to each workout. Love this place and recommend it to my friends and family

Great Staff and facilities! Quincey is a wonderful manager who always has a smile on his face and is always helpful whenever I’m at the front desk!

I come here because this is the gym that is supposed to accept everybody and be kind to those who have disabilities. That is not the case and I wish to share my experience so that others will know how they will be treated. This evening I was working out on an elliptical when suddenly, the lights shut off. Because my left eye was injured from brain surgery, I can’t see well. It really scared me and I practically fell off my elliptical. My vision is distorted very easily when in darkness. Especially without warning. Also, I’m partially deaf. I can’t hear from one side due to the brain surgery and it interacts poorly with the eye complications. I seemed to have sprained my ankle when I was trying to get off the machine. I hobbled over to the closet behind the check-in desk where there was an employee on the telephone. I asked him if there was a reason the lights were turned off? He said “That they were closing in a few minutes”. I explained that this was a safety issue and that people were using equipment and that it was extremely dangerous to turn the lights off on them. I asked why he didn’t give any warning to the lights being turned off? He again repeated that they were closing in a few minutes. This was at 6: 53 pm on a Saturday. I said that was unacceptable and I would be reaching out to a manager, to which he replied, with a laugh, “Good. You go ahead and do that. ”
Obviously, do not go here if you wish to be treated with a modicum of respect, especially avoid if you have any disabilities or special needs.

I have been a member of Planet Fitness for many years, I used to regularly go to the old Oak Hill location before it was closed years ago. I have been going to the Westgate location a bit before Covid hit. Starting in February 2020, I decided to commit to 5 nights a week.

The current staff is a great team and work together very well. The location Manager, Quincy is very positive, attentive, and very conscious of members needs. Arieus, the Assistant Manager, is very upbeat and keeps members accountable with thier goals, she will be a great trainer some day. The morning Front Desk Attendant, Mateo is always welcoming and very motivating on each visit. The location Trainer, Alex, is a godsend, He pushes me harder with each weekly workout and accepts no excuses.

Overall, a great club to be a member at, needs 2 things though, 1) a return to being open 24/7 and 2) needs a speedbag in the corner on the lower floor.

I highly recommend this location for a deep, strong workout then hit the hydromassage bed and back to the house.

Ok I am writing here in the hope of finding someone in charge at this location of planet fitness to take action. As you can see in the images, there is a wide spread black mold in the men showers ceiling. There is poor ventilation mixed with humidity which as everyone knows turns to mold. I would guess it is the same situation in the women’s showers. This is a bio hazard and can cause irreversible harm to members respiratory system specially when exposed for a period of time. I mentioned this twice at the front desk at this location and nothing has happened and the second staff I talked to said that the the decision makers are not there and the staff there have no power to take action. I understand that but I can not allow this to continue. I would give a few days before contacting city of Austin code department to send an inspector. The likely outcome when an inspector shows up and this problem is not fixed is to issue a violation and possibly shutting down the gym until this is fixed. So I am hoping that someone in the management team reads this and takes it seriously. Today is 4/21/2022. I will wait until Monday 4/24/2022 to see the mold gone and if not will contact the city of Austin code department and submit a complaint. This is reckless and a danger to public health.