PNC Bank, Selma TX

The online banking app it's difficult to get up and running. If you have trouble and you call you'll get someone you can barely understand every third word. Second attempt after being cut off yet again foreign-speaking person that I could not understand. So no online banking for me

I have great credit and good income and they wanted me to show proof of income for a $1000 personal loan. I went to another financial institution and I got the loan based solely on my credit scores. I took my money out and closed my account at PNC.

It’s so horrible, I’ve tried retrieving money I accidentally put into the pnc bank and they told me it was fixed and that I will be able to access my money, I called the next day and I was put with 2 different callers and they both told me 2 different things they couldn’t keep the facts straight

I wanted to open a bank account but I was told that the manager can't work from 5 - 6 to help me with this process because it takes too long to open an account

I'm a general contractor by trade, since the transition from BBVA to PNC in Selma back in October, I have had to overcome obstacles in so many ways to accommodate them. I just had a loud argument with a young teller in regards to a simple cash back transaction. He actually escalated his tone in the lobby. I'm done, new bank!

I’ll give a -5 stars if possible! Went in this morning to this branch, which usually never go here just to paid my rent, been doing the same thing here for about 25 months now! Meaning I started when they were BBVA! So never ever had a problem till this morning when I was making a deposit on my lenders account the very mean & rude! Give me a deposit slip” (never ever been given one before due to going paperless) ” so ok I filled the slip as usual the woman asked me if it was a checking or savings? I said I don’t know since is not my account! She looked at me with an attitude and said well we don’t have this account number! I said really? Since when she said since we became PNC I said you guys started as PNC on August last year and I have never ever had any problems! You are the first person who are telling me all this I ask for her supervisor a lady came and said she right you need the NEW account number from your lender (which I called in front of them) then the manager repeated the same story about they are now PNC I said, then everyone works the way the like because you became PNC las year and you are implementing the rules just now? She said no is been like this since las August! I said check how I deposit the money you should be able to see if there’s any deposit slip, she said we can’t give you any information because the account is not yours! This was the manager (I said I never ask for any information) so they keep saying we always work the same way! I said no you guys don’t and you all should do it!
Never ever go back there by the way this teller are always looking really lazy they are always talking personal stuff in front of the members & non members!
PNC should do an evaluation how tellers are doing their job! At least here this branch are failing big time RUDE & ATTITUDE!

Bro, only the Mexican woman at the front cubicle is working while the other dudes are talking about nails and crazy nuts, GOOFY.even the guys are talking about their nails. Lol, Laziness is TIGHT in this bank.

This is a good bank. Customer over 20 yrs. Great branches in DFW, but this particular branch consistently disappoints. I think it may be the manager, not sure, but the branch is SLOWWWWW.and tellers not personable. Maybe they are as unhappy as I am. UPDATE OCTOBER 2021- My review was of Compass Bank, which sold and is now PNC Bank. I have no experience to share with PNC at this point.

Not sure when or why a person has to provide a ssn out loud to pull up an account when there are several other options to do so like name dob address etc all found on the I.d card I provided you along with method of payment ive been coming to this location for 6 months now and have had other tellers take care of me with out me needing to provide the ssn her excuse was we have new systems. Ma'am I'm going to need you to stop being lazy I've worked for banks that is a regulation error and those fines can get pretty expensive

Ms Natajsa Fike was outstanding! She was able to ensure I received my request with patience, professionalism and kindness! Thank you so much!

Online customer service didn’t get the help I needed! This bank don’t let you skip a payment unless you are going through hardship!
Many other banks I’d dealt with, had no problem helping me to skip a payment especially during the holiday season! I didn’t get the help I needed so in returned, I Will be switching back to my old bank that I finance my vehicle with!