PODS Moving & Storage, McKinney TX

They left a pod in the middle of the road. I have spent 45 minutes on hold trying to get it moved. This is ridiculous. Updated to add that I spent over 2 hours on the phone with PODs and just emailed their social media department on 7/3/2023.

They did not deliver a pod that was scheduled on a Saturday. Tried their chat feature and were zero help. Called and tried to get a hold of someone and once again zero response. We have a business that depends on our pods to be delivered on the date we specify or we cannot be efficient. There is zero contact information and no help on emergency situations like this. Definitely frustrated customer.

Completed a move last summer. Numerous issues from bad information to overcharging my credit card a number of times and then having to chase the company to reverse the charges (which took months to resolve). Now a year later I receive a notice from collections that I have an outstanding balance when they had confirmed back then that I am current and no charges are pending. Note that they also had my credit card on file so if I did owe they could have charged. Incompetent and irresponsible. EDIT: See response being consistent with their customer service approach, fail to response and pass the buck. THIS IS YOUR COMPANY'S MISTAKE TO FIX. NOT MINE. Future customers beware.

I haven't done business with such an easy, transparent, consistent, happy company in a long time. It was refreshing and burden easing.

Pray you will not need a resolution coordinator. I still have not heard from mine in about a month.

Every single person I dealt with, including 3 different drivers and one person in customer service, was extremely polite and helpful. Definitely the least expensive shipping method I had available, but I recommend ordering a little bit more storage than you might think you need. In person the largest pods looked a tiny bit smaller than I imagined. Still worked great though, it was just a tight fit.

Very friendly and the price sounded good compared to other competitors. They first clarify that I needed to call for a pickup after making a one month arrangement. Found out days after that the unit was still on the property and called only to be charged for another month and being told I may not be able to get anything back. I'm currently in the second week of waiting on them yo "review" the call I had on the phone. Of which I will not be provided with. I'd understand if I missed something and had clarification buy I was given a drop off and a pickup date. Had the unit cleared by that time only to fall behind on bills because I have money tied up on a unit I didn't need for a second month.

This office closes earlier than posted, without notice, and could not even be reached by their own corporate customer service team.